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MoonBrew Reviews 1,953

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 510 reviews, reviewers had a great experience with this company. Many customers praise the products for their good quality and effectiveness in promoting better sleep and relaxation, often without the common side effects of other sleep aids. People appreciate the variety of flavors, finding them delicious and enjoyable as part of their nightly routine. The products are often described as helping users fall asleep faster, stay asleep longer, and wake up feeling refreshed. However, some customers also noted significant issues with customer service, reporting difficulties in connecting with support, slow responses, and a lack of communication regarding order delays. A few other people also felt that the products were too sweet or that the packaging was wasteful, and some experienced problems with orders not being received or shipped in a timely manner.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers finding it affordable and effective for... See more

Quality

People report positive experiences with product quality, with many reviewers finding the sleep gummies and... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers expressing significant... See more

Order

Reviewers mention ambiguous feedback about order, with many customers expressing significant frustration and... See more

User experience

Customers had ambiguous experiences with the user experience, with some reporting positive outcomes such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Moonbrew customer service and overall products are of good quality. I've been a longtime user of their hot chocolate for sleep and find that the benefits are level with the cost. I will say I'm disapp... See more

Rated 4 out of 5 stars

These gummies are great! They are almost addicting...lol! My major 2 reasons for not giving a 5-star review is that the gummies package doesn't come with enough product to last a full month before... See more

Rated 4 out of 5 stars

Good products, but I didn't really need the subscription. I didn't use the cocoa every single night, so I have a lot more than I need, even after postponing deliveries. Good taste. The gummies are waa... See more

Rated 4 out of 5 stars

The product itself is wonderful. Very tasty and my sleep has never been better. Dealing with the company however has not been easy or delightful. Customer Service is very difficult to connect with.... See more


Company details

  1. Vitamin & Supplements Shop

Written by the company

Sleep is now a ritual you’ll crave. In a perfect world, falling asleep would be as easy as finishing dessert - and MoonBrew is getting us pretty close. They've turned sleep support into something you’ll actually look forward to with soothing products powered by natural botanicals and adaptogens. With clinically backed ingredients like L-theanine, magnesium, and reishi mushrooms, MoonBrew supports deeper, more restorative sleep - without grogginess. It’s a delicious upgrade to your nightly wind-down, replacing pills and powders with something simple, effective, and genuinely enjoyable.

Our Promise to You

Written by the company

Mission Driven, Science Backed
Growing up, we watched our parents struggle with their sleep. We believed we could do better for them, and develop a more effective, natural aid for sleeplessness. Our goal has always been to share a sleep aid we’re proud of. We’re obsessive over safety standards, and it’s gotta be delicious. MoonBrew is our way of giving back to our parents. After seeing it change their lives, and hearing from thousands of people who have been helped by MoonBrew, we are honored to share it with you. Thank you for joining us on this journey.

60-day risk-free returns

Our guarantee to you

We want you to be happy with our products. We offer all customers a 60-day return policy (see details at moonbrew.co/policies/refund-policy)

Contact info

4.0

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I really love moon brew

I really love moon brew. I love the chocolate flavor...i add soy milk or a little coffee creamer to mine. Im going to try the vanilla next. I drink it as warm as I can...the warmth is like one last hug before it puts me to sleep.

27 January 2026
Rated 3 out of 5 stars

I find that the cocoa gets very clumpy…

I find that the cocoa gets very clumpy on top. I usually have to vigorously whisk to avoid these clumps from forming. I usually have to church the bottom of my cup cause of the clumps. Any help with clumps appreciated! Love the taste but not crazy about the auto delivery. I missed it last cycle ended up with a large size of a flavor I do not like so I had to order more
$$$

27 January 2026
MoonBrew logo

Reply from MoonBrew

Hi Katie, we’re really glad you love the taste, and we understand how frustrating the clumping and auto-delivery experience can be. Whisking does help, but we’d be happy to share a few tips to reduce clumps and also help you adjust your subscription so it better fits your preferences. Please feel free to email us at hi@moonbrew.co, and our team will be glad to help!

Rated 5 out of 5 stars

I love moonbrew

I love moonbrew! I am finally able to sleep through the night every night and don’t wake up as tired as i used to!

26 January 2026
Rated 5 out of 5 stars

I love the chai flavor

I really love moon brew especially the chai flavor and order as many as I can when it’s available. It’s absolutely my favorite and I love it way more than any of the chocolate flavors. It really helps me sleep, shipping is fast and price is good. Very happy all around

1 January 2026
Unprompted review
Rated 5 out of 5 stars

My energy is back to where it was…

My energy is back to where it was before I went into perimenopause. I will never not drink this before bed every night! I was so tired during the day until I started drinking this! Now I come home from work and exercise almost every night! Grateful that this product exists!!!

9 February 2026
Unprompted review
Rated 3 out of 5 stars

It’s not your fault

It’s not your fault, but takes to long to get here.

25 January 2026
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Reply from MoonBrew

Hi Katherine, we’re really sorry the delivery took longer than expected and know how frustrating that can be. If you’d like us to look into this or help with your order, please feel free to email us at hi@moonbrew.co, and we’ll be happy to assist.

Rated 5 out of 5 stars

Yes, it works!

I confess, I have to use only 1 scoop (too sweet otherwise), but it still does wonders getting me relaxed and ready to sleep. I like the vanilla latte, and going to try the cocoa flavor next

7 February 2026
Unprompted review
Rated 1 out of 5 stars

Bad customer service, never received

I ordered 2 packs of the gummies and 1 hot cocoa. It was a promotion that also came with a bag and the frother. It took over 2 weeks to ship and when it finally did, I kept getting notices that my package was expected to arrive that day and then failure of delivery. This happened for over a week until finally someone responded to my email and canceled my subscription and refunded me. We will see if the refund actually shows up in my bank account.

19 January 2026
Unprompted review
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Reply from MoonBrew

Hi Jessica, we’re really sorry for the long delay and the frustration you went through with the delivery and updates. We completely understand how disappointing that must have been. We’re glad our team was able to step in, cancel the subscription, and issue the refund. If you have any questions or don’t see the refund reflected soon, please don’t hesitate to email us at hi@moonbrew.co, and we’ll be happy to help.

Rated 4 out of 5 stars

I have tried 3 flavors

I have tried 3 flavors - cocoa, latte and vanilla. The cocoa and latte are very tasty. I do not like the vanilla. All three work very well for sleep and so easy to use.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

The longer I drink my nightly Moonbrew…

The longer I drink my nightly Moonbrew the more I discover improvements in my health. I have a lifetime of sleep challenges so I eagerly tried Moon Brew at the recommendation of a friend with similar issues. After drinking it for a few months I realized that my sleep is better ever during a stressful time period. The additional bonus is the my fibromyalgia pain has decreased as well. Thanks Moon brew. It is very tasty too.

29 January 2026
Rated 4 out of 5 stars

Good products

Good products, but I didn't really need the subscription. I didn't use the cocoa every single night, so I have a lot more than I need, even after postponing deliveries. Good taste. The gummies are waaaay too sweet. The are more convenient than the cocoa, and better for travel.

3 February 2026
Unprompted review
Rated 1 out of 5 stars

Delivery takes forever

Delivery takes forever. Usually 1 week or more. Shameful that they can’t get their act together.

28 January 2026
MoonBrew logo

Reply from MoonBrew

Hi there! We’re really sorry for the frustration with the delivery time. We know how disappointing it is to wait longer than expected, and we truly appreciate you bringing this to our attention. If you’d like us to look into your order or help in any way, please email us at hi@moonbrew.co, and our team will be happy to assist.

Rated 3 out of 5 stars

only 25 servings per container

I love moonbrew but there are only 25 servings in a container but the subscriptions offered are for 30, 60, or 90 days which is inconvenient when there are only 25 servings.

3 February 2026
Unprompted review
MoonBrew logo

Reply from MoonBrew

Hi Kait! We understand how the 25 servings can feel inconvenient with the subscription options, and we really appreciate the feedback. If you’d like help with your subscription, please email us at hi@moonbrew.co, we’re happy to help!

Rated 4 out of 5 stars

Nightly Routine

Love the product, makes my nighttime routine perfect and relaxing. Four star rating due to shipping on my last order. Placed order on January 23 and have still not received it. Tracking says it's on its way, but still have not seen it.

3 February 2026
Unprompted review
Rated 1 out of 5 stars

Disappointed again

Your company does not keep it's word. Weeks have pasted with zero resolution. Promises broken.

26 January 2026
MoonBrew logo

Reply from MoonBrew

Hi CS, we’re really sorry for the frustration this has caused and understand how disappointing it feels when expectations aren’t met. This is not the experience we want for you, and we truly appreciate you calling it out. Please email us at hi@moonbrew.co, so we can look into this right away and work toward a resolution.

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