Moonrakeronline Reviews 394

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 254 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their robustness and excellent build. Many people highlight the efficient delivery service, with items often arriving quickly and well-packaged, and appreciate the wide range of products available. The overall service, from ordering to dispatch, is frequently described as outstanding, with customers commending the helpfulness and knowledge of the staff. However, some customers experienced issues with their orders, including receiving incorrect items, missing parts, or products that did not match the advertised condition. A few other people also felt that delivery times were slower than advertised or encountered problems with couriers, leading to delayed or lost packages.

What people talk about most

Product

Users describe positive interactions with products, frequently praising the quality, range, and fast... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and prompt deliveries, with... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficient, helpful, and friendly... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of ordering... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality of products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ive bought a few things from moonraker and had no problems at all. Everything is as described on their site and at a great price too. Its worth looking at their bundle offers too as there's some good... See more

Company replied

Rated 5 out of 5 stars

A very nice dual band radio, The Luna is a well built radio with all the features you could want, a very clear AM section in fact the best I've heard on a multiband radio. Easy to order on line with... See more

Company replied

Rated 5 out of 5 stars

Our club recently purchased three TMF‑1.5 30FT Heavy Duty Fibreglass Telescopic Masts from Moonraker for our field day operations, and the entire experience was outstanding. Justin and the team we... See more

Company replied

Rated 5 out of 5 stars

I pushed the button on a new Yaesu FT-710 and power supply bundle around lunchtime on a Thursday. Not really expecting it to arrive the next day as the websire said that they couldn't guarantee it th... See more

Company replied


Company details

  1. Electronics Company
  2. Electronics store

Written by the company

Moonraker has been in business now for over 40+ years. We are an International Radio Communication Retailer, Wholesaler and Distributer. We are the Official Main Dealer for too many brands to mention. We stock all the leading Radio Communication products and accessories. We pride ourselves on our: Product Range – We have one of the largest 'IN STOCK' product ranges. Worldwide Distribution – We supply goods to customers all around the world. Pricing – We are committed to competitive pricing. Customer Service – We are committed to delivering excellence in terms of customer service and after sales support. We are a young (at heart!), dynamic, fun and friendly customer focused team.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

394 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Every time I order items from…

Every time I order items from Moonraker, they always pack them well and use a reliable carrier. I’m happy with the quality of their goods, aerials are well packed and sensitive radios always have numerous
Layers of protection, boxes in boxes and bubble wrapped; that’s why I use them a lot.

3 April 2026
Unprompted review
Moonrakeronline logo

Reply from Moonrakeronline

Brilliant - Cheers for the review - Thanks Mr Williams

Rated 5 out of 5 stars

A pleasing experience

I decided to visit the showroom in person to purchase my new radio, on arrival I was made most welcome and the showroom was very well appointed. The transaction went through seamlessly and in no time at all I was on my way back home. All told a very pleasant experience and a pleasure to do business with Moonraker

2 April 2026
Unprompted review
Moonrakeronline logo

Reply from Moonrakeronline

Great - good news :)

Rated 4 out of 5 stars

Good price/quality ratio.

Parcel's delivery delay is correct.
The material was well packed and conform to description.
The antenna i received (storm Master 5800) was not correctly assembled, paint was scratched, and i have an issue to fit the ajustable whip. But it seems not to affect the performances of the antenna.

11 April 2026
Unprompted review
Moonrakeronline logo

Reply from Moonrakeronline

Thanks Lionel - please call if you need any help with the antenna

Rated 5 out of 5 stars

Yaesu 4x hand held transceiver

The company have an excellent customer service and the equipment I ordered was on time and in good conditio Thankyou Moorakern

4 April 2026
Unprompted review
Moonrakeronline logo

Reply from Moonrakeronline

Great thanks Michael

Rated 5 out of 5 stars

diamond 795 purchase

The team were very helpful with giving me information on the Diamond 795 antenna and they had an answer for every question I had and they have recommended a guide online to be able to listen to new frequencies with my scanner.

1 April 2026
Unprompted review
Moonrakeronline logo

Reply from Moonrakeronline

Brilliant thanks for the review Karun

Rated 5 out of 5 stars

Quick delivery

Quick delivery, goods as advertised.

1 April 2026
Unprompted review
Moonrakeronline logo

Reply from Moonrakeronline

Perfect Phil Thanks

Rated 5 out of 5 stars

Mostly positive and worth the cost.April

On time, on schedule easy to assemble. Needed to lube fitting as they were tough to screw together. Would have been nice to have a bit of info on tuning the top radial.

6 April 2026
Unprompted review
Moonrakeronline logo

Reply from Moonrakeronline

Thanks for the review - noted comments

Rated 4 out of 5 stars

I requested an old for new deal

I requested an old for new deal, was greatly impressed with not only the speed of response but the value offered. Straight away a courier sent to collect returns, and within days new product sent out.
Efficiency personified.
Well done all.
M7 KBY

2 April 2026
Unprompted review
Moonrakeronline logo

Reply from Moonrakeronline

Fab - cheers Michael for the review !

Rated 5 out of 5 stars

Very good all delivered quickly-

Very good all delivered quickly- no waiting around for a month. Products were of good quality. Moonraker has a wide range of products- I’m interested more in ham radio so lots of good quality products for me

9 April 2026
Unprompted review
Moonrakeronline logo

Reply from Moonrakeronline

Brilliant thanks for the review Anthony 👍

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look