Moonrakeronline Reviews 394

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 254 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their robustness and excellent build. Many people highlight the efficient delivery service, with items often arriving quickly and well-packaged, and appreciate the wide range of products available. The overall service, from ordering to dispatch, is frequently described as outstanding, with customers commending the helpfulness and knowledge of the staff. However, some customers experienced issues with their orders, including receiving incorrect items, missing parts, or products that did not match the advertised condition. A few other people also felt that delivery times were slower than advertised or encountered problems with couriers, leading to delayed or lost packages.

What people talk about most

Product

Users describe positive interactions with products, frequently praising the quality, range, and fast... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and prompt deliveries, with... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficient, helpful, and friendly... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of ordering... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality of products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ive bought a few things from moonraker and had no problems at all. Everything is as described on their site and at a great price too. Its worth looking at their bundle offers too as there's some good... See more

Company replied

Rated 5 out of 5 stars

A very nice dual band radio, The Luna is a well built radio with all the features you could want, a very clear AM section in fact the best I've heard on a multiband radio. Easy to order on line with... See more

Company replied

Rated 5 out of 5 stars

Our club recently purchased three TMF‑1.5 30FT Heavy Duty Fibreglass Telescopic Masts from Moonraker for our field day operations, and the entire experience was outstanding. Justin and the team we... See more

Company replied

Rated 5 out of 5 stars

I pushed the button on a new Yaesu FT-710 and power supply bundle around lunchtime on a Thursday. Not really expecting it to arrive the next day as the websire said that they couldn't guarantee it th... See more

Company replied


Company details

  1. Electronics Company
  2. Electronics store

Written by the company

Moonraker has been in business now for over 40+ years. We are an International Radio Communication Retailer, Wholesaler and Distributer. We are the Official Main Dealer for too many brands to mention. We stock all the leading Radio Communication products and accessories. We pride ourselves on our: Product Range – We have one of the largest 'IN STOCK' product ranges. Worldwide Distribution – We supply goods to customers all around the world. Pricing – We are committed to competitive pricing. Customer Service – We are committed to delivering excellence in terms of customer service and after sales support. We are a young (at heart!), dynamic, fun and friendly customer focused team.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

394 reviews

5-star
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1-star

Replied to 90% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Moonraker is extremely helpful when you…

Moonraker is extremely helpful when you telephone them, they go the extra mile to help you , I will continue to make purchases there and love dealing with them

19 March 2026
Unprompted review
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Reply from Moonrakeronline

Cheers Gary - appreciate the feedback

Rated 2 out of 5 stars

conraker

i find it discusting that i have to pay ten pounds for delivery and they cant be arsed to dispatch sameday even though it was ordered way before 2pm i would try somewhere else first next time i trust there products and are always as described but constantly let down by there shabby delivery arrangements

16 March 2026
Unprompted review
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Reply from Moonrakeronline

Hi Korky sorry about your experience - please send me your order number or details so I can investigate further

Rated 5 out of 5 stars

Part exchanged some old radio equipment…

Part exchanged some old radio equipment and have to say the guys here were amazing in turning the equipment around and gave a fair price. New equipment arrived next day and have to say the guys were helpful and friendly. Would recommend them to anyone looking for new or used radio equipment. Cheers guys.

6 March 2026
Unprompted review
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Reply from Moonrakeronline

Thanks Tim - great review much appreciated

Rated 5 out of 5 stars

Great delivery experience

Everything was packed securely. All arrived undamaged in perfect condition. I am happy with my purchase! Thank you.

8 March 2026
Unprompted review
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Reply from Moonrakeronline

Great Russel - thanks for the feedback

Rated 5 out of 5 stars

Fantastic

Fantastic. Fast delivery at a reasonable price. Good pricing on items received. Will use Moonraker again.

2 March 2026
Unprompted review
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Reply from Moonrakeronline

Great news Colin - Thanks a lot :)

Rated 5 out of 5 stars

Repeated purchases, each with excellent experinece

Repeated purchase was at very competitive price. Each time rapid delivery and radio is received in excellent condition just as described. There were absolutely no problems at all. I can confidently praise the moonraker online shop as highly recommended seller.

2 March 2026
Unprompted review
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Reply from Moonrakeronline

Thanks a lot for this great feedback :)

Rated 5 out of 5 stars

Fast delivery very impressive

Order placed late in the evening arrived 24hrs later 50m of equipment wire and 8xPL259 connectors for Mini 8x coax 10 PL259 RG213 plugs and a 1:1 balun, Quality wise impressive using a large soldering iron I haven’t managed to melt the insulating material and any of the connectors and they lock onto my equipments SO239 ports with no issues. Again quality and delivery from Moonraker. Tony M7CVK

28 February 2026
Unprompted review
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Reply from Moonrakeronline

Cheers Tony :)

Rated 5 out of 5 stars

great quality

great quality, great service, good prices

10 March 2026
Unprompted review
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Reply from Moonrakeronline

Thanks for the feedback

Rated 5 out of 5 stars

Simple website

Simple website, easy to find what was required, good delivery service

13 March 2026
Unprompted review
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Reply from Moonrakeronline

Thanks for the feedback Lez

Rated 2 out of 5 stars

Damaged box and slow post

Ordered on march 6 and received on march 13.parcelforce 48 service.
The inside box was also damaged and magmount was loose inside but not damaged

13 March 2026
Unprompted review
Moonrakeronline logo

Reply from Moonrakeronline

Sorry about your experience Brian - please let us know if we can help to rectify the situation

Rated 5 out of 5 stars

Problem free

I collected my order as I was passing the shop. Really friendly staff, had a great chat to Lee who was very knowledgeable and helped me with my purchase. So many nice radios in the store on display

3 March 2026
Unprompted review
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Reply from Moonrakeronline

Cheers Tim - thanks for the feedback

Rated 5 out of 5 stars

What a BRILLIANT company to deal with

What a BRILLIANT company to deal with. I have used MOONRAKER a number of times BUT 2day they excelled. I asked if they could send me a certain Radio Manual, within seconds the manual arrived in my e-mail box / FREE / GRATIS!!
Way & above my expectations, THANK YOU, MOONRAKER.

12 March 2026
Unprompted review
Moonrakeronline logo

Reply from Moonrakeronline

Kenny - that's great appreciate the feedback and review :)

Rated 5 out of 5 stars

Since getting accidentally obsessed…

Since getting accidentally obsessed with radio/SDR I have found Moonraker a lifesaver :) they sell everything I could need and always ship their products quickly and safely with good packaging. I always come back to Moonraker when I need something (whether that's the website or Amazon store).

Thanks for all you do and making the hobby accessible to newcomers and professionals alike.

12 March 2026
Unprompted review
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Reply from Moonrakeronline

Thanks Jade for a fantastic review - appreciate it :)

Rated 3 out of 5 stars

Moonraker sent the order out fine

Moonraker sent the order out fine, but parcel force didn’t read the updates to their system made by the customer. Spent nearly a week chasing and waiting for the parcel. Moon raker 10 / 10 as always. Parcel force 2/10

10 March 2026
Unprompted review
Moonrakeronline logo

Reply from Moonrakeronline

Sorry about your delivery experience :(

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