Morton Michel Reviews 797

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendly demeanor, and efficiency. Many people highlight the personalized approach and the staff's ability to patiently explain complex information, making the process smooth and understandable. The service provided is frequently described as brilliant, with consumers appreciating the company's responsiveness and dedication to resolving queries. Reviewers often mention feeling well-supported and that their needs were met with great care and professionalism.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Service

Consumers find service to be positive. Many reviewers highlight the helpfulness and efficiency of the staff,... See more

Customer service

Clients share positive opinions on customer service. Many customers praised the helpfulness and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As usual, another Great experience with Morton Michel. I've been with them for 14 years and find them absolutely brilliant. Whenever I need a policy tweaked or I have a question about my policy. th... See more

Rated 5 out of 5 stars

David Norman went above and beyond...without trauma dumping here, he contacted me direct by phone and quickly assessed my immediate need for admin assistance; got on and solved the problem and sent a... See more

Rated 5 out of 5 stars

Maisie was extremely polite and helpful with my enquiry with regards to insurance. When I did not understand a question, Maisie remained professional and helped to explain any query. Maisie returne... See more

Rated 5 out of 5 stars

The service from both Marie and Jerome was brilliant. I had emailed and spoken to Jerome with a question , he knew the importance of getting back in touch with me and kept trying until I was avail... See more


Company details

  1. Insurance broker

Written by the company

With over 55 years’ experience, Morton Michel is known as the UK’s leading childcare insurance specialist. They are renowned for their tailored policies, excellent service, integrity and competitive premiums.

Morton Michel

Written by the company

Childcare Insurance Specialist
Morton Michel expertly insure over 40,000 childcare settings and early years practitioners including nurseries, pre-schools, childminders, nannies, children's activity groups, out of school clubs, educational/sporting groups, holiday play schemes, parent and toddler groups and indoor play centres.
Discount and Benefits
Insure your childcare business through Morton Michel and receive automatic FREE entry to the ChildCare Club, giving you and your team an array of fantastic benefits such as FREE RoSPA-accredited, CPD-certified online training courses, FREE downloads including business forms and educational posters, amazing discounts on days out to the UK's top attractions, savings with Haven holidays and a monthly e-newsletter plus many more substantial benefits.
Free Early Years Training
Take out a policy with Morton Michel and receive a FREE user account from flick learning giving you access to over 50 RoSPA-accredited, CPD-certified online courses! Includes training courses on child protection, equality and diversity, health and safety and many more. On top of this free account, using an exclusive Morton Michel discounted rate you can buy extra accounts for your staff. Buy a block of 5 accounts for your staff at just £75 plus VAT for a whole year’s access!

Contact info

4.9

Excellent

TrustScore 5 out of 5

797 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Experience

Mia H was a delight to speak with in our move to Morton Michel. With specific policy needs, Mia answered my numerous questions and really took the time to listen, find the information and also follow up after any calls we had. Cheery and open and a pleasure to work with. Thanks so much!

22 March 2024
Unprompted review
Rated 1 out of 5 stars

I just had an email confirmation about…

I just had an email confirmation about renewal of my nanny insurance.I have never requested automatic renewal at first place!What a disgrace to such practices.I have requested cancellation and refund!

This should not be allowed!I will never deal with MM again!

1 April 2024
Unprompted review
Rated 5 out of 5 stars

Mia H was incredibly helpful

Mia H was incredibly helpful. From the very beginning she was patient, professional and friendly. When we needed to get the insurance processed quickly, she was able to help facilitate this! Thank you!

25 March 2024
Unprompted review
Rated 5 out of 5 stars

Joe was amazing he went above and…

Joe was amazing he went above and beyond to help me I’m starting up my business and he couldn’t have been more helpful calling me back when he said he would etc definitely be using this company again

27 March 2024
Unprompted review
Rated 5 out of 5 stars

Just Had a phone call with Eloise to…

Just Had a phone call with Eloise to renew my business policy, she was so helpful and friendly, it made the call very quick and easy. Always nice to have someone happy,helpful and friendly on customer service.

Kind regards
Sarah

22 March 2024
Unprompted review
Rated 5 out of 5 stars

Gemma my account handler is absolutely…

Gemma my account handler is absolutely amazing!!!! We have been with Morton Michel for years and are always able to support us through our insurances to ensure compliance. Thank you yet again for the great service 😊🥳🎉

20 March 2024
Unprompted review
Rated 5 out of 5 stars

Dan was a great help to me explained…

Dan was a great help to me explained everything clearly and took his time getting the right policy for me. I had a 2 year old running around and trying to interrupt the call which Dan was very good at handling recommend their customer service 100%

20 March 2024
Unprompted review
Rated 5 out of 5 stars

Great personal service

A recent experience rwsulred in me submitting a claim for business interruption. Steve Hodgson was so supportive and professional during the whole process and everything was dealt with in a timely manner. He is a genuinely lovely person.

11 December 2023
Unprompted review
Rated 5 out of 5 stars

Insurance Policy

Lee was a huge help in explaining everything to me and was always prompt at replying to any questions or queries. He took time to talk me through all the extra benefits you get with their insurance both over the phone and via email. Will definitely recommend to others

14 March 2024
Unprompted review
Rated 5 out of 5 stars

Jade Harrison dealt with my renewal…

Jade Harrison dealt with my renewal brilliantly. As the operations director for a franchise network when renewing my own policy I am also thinking about any changes to the questions I get asked on my renewal phone call and any policy wording changing and things in the last year. The queries I had about these things Jade dealt with brilliantly and was super efficient in dealing with this and had all the information I needed across to me pretty much immediately after we came off the phone!

13 March 2024
Unprompted review
Rated 5 out of 5 stars

Elloise is customer service at it's finest

Elloise was wonderful today. She was informative, polite, freindly and a pleasure to deal with. She sorted my query quickly and efficiently. I have been with Morton Michel insurance for years and theyhave always been first class to deal with.

5 March 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look