Mydoorhandles Reviews 91

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the door handles, noting their durability and appealing design. Many people also highlight the excellent value for money, finding the prices very reasonable. The delivery service receives frequent commendation for its speed and efficiency, with numerous customers reporting next-day delivery. The company's customer service is also highly regarded for its helpfulness and responsiveness. However, some customers experienced issues with damaged products upon arrival, such as marked or bent handles, or missing screws. There were also occasional reports of packaging being flimsy or damaged, though the contents often survived. A few people also mentioned problems with third-party delivery tracking, leading to confusion about parcel delivery and pickup.

What people talk about most

Product

Reviewers mention positive feedback about product quality and value. Customers frequently praise the good... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the good quality of door handles and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency.... See more

Service

People report positive experiences with service. Customers consistently praise the fast, efficient, and... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight that products are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered Black Knurled door handles and never heard of this website before. Will be using them here onwards for all door related stuff! Customer service is good, door handles are exceptional... See more

Company replied

Rated 5 out of 5 stars

Excellent company giving first class service. Having purchased four sets of door handles and fitting them to the appropriate doors they looked great . After about 4 months the finish on one handle was... See more

Company replied

Rated 5 out of 5 stars

**I have used My Door Handles previously and can't rate them highly enough. They're customer service is excellent. Products are of very high quality and super fast delivery. After ordering... See more

Company replied

Rated 5 out of 5 stars

Id give them 6 stars if I could! I purchased 4 sets of handles, which are lovely and feel very good quality. When we came to fit them, we had an issue with one of the roses being stuck. I rang them a... See more

Company replied


Company details

  1. #49 of 93 best companies in Hardware Shop

Written by the company

Manufacturers, Importers, Distributors and retailers of Builders Hardware, Door Handels and ironmongery. We always try to provide the best advise and offfer the best customer service to all of our customers. We offer great prices, on Door Handles,, Internal Packs and multi door handle quantity packs. For all your door handle requirements, in whichever finish you like, at mydoorhandles.com, we want to help find YOUR perfect door handles.


Contact info

4.8

Excellent

TrustScore 5 out of 5

91 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Textbook

Order came on time, all goods to expected standard except one of the door handle escutcheons which had seized. I emailed to request a replacement and they responded within a week, sending out a replacement.

9 December 2022
Unprompted review
Rated 1 out of 5 stars

Promising start

My door handles came really quickly, which was great. However one of the handles was marked so I’ve tried making contact to organise a replacement. After chasing for the past month I’ve had no response at all. The door handle is now flaking off and looks terrible. Disappointing considering the promising start.

16 November 2022
Unprompted review
Mydoorhandles logo

Reply from Mydoorhandles

HI, iam sorry to hear ths, please could you call us on our number on 01618794110. I am sorry to hear the issues you have had, but we are always here to help resolve any issues. Thanks

Rated 5 out of 5 stars

Excellent service and products

Excellent service. Next day delivery with updates. Great customer service when wanting to return part of my order. Great quality product - door handles look really good! Will deffo order from here again.

14 November 2022
Unprompted review
Rated 1 out of 5 stars

Failed to deliver order.

I ordered two new door locks about two weeks ago and have yet to receive them.
I have raised the issued with PayPal now too as I have had no word from the company up on messaging them.
Very disappointed ☹️.

24 May 2022
Unprompted review
Mydoorhandles logo

Reply from Mydoorhandles

Hello.
Due to working remotely with limited staff it may take us a while to get through the many e-mails we recieve on a daily basis. This issue has been raised with Royal Mail and a full refund has been issued back to you. Sorry for any inconvenience caused.
Thanks

Rated 5 out of 5 stars

Great service!

Recommend to all. Handles were great quality, very fast delivery and answered all my questions very quickly. Good job guys!

30 April 2022
Unprompted review
Rated 5 out of 5 stars

I am so happy with my handles

I am so happy with my handles! I checked the website out and saw sone handles but I had some questions about it. I called in and asked them to guide me and they were absolutely brilliant and helped me out immensely! If I could give 10 stars I would hit 5 should do the trick for now! Thank you My Door Handles!

29 April 2022
Unprompted review

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