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Fahlo Reviews 9,316

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TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 4,342 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting the bracelets as cute, comfortable, and well-made, making them excellent gifts for animal lovers. The app is frequently lauded for its engaging user experience, allowing people to track animals, learn facts, and feel connected to conservation efforts. Many people appreciate the excellent customer service, noting quick responses and helpful resolutions to issues. However, some customers also noted dissatisfaction when tracked animals stopped sending signals, requiring the purchase of a new bracelet rather than a replacement. A few other people also felt that the app's frequent promotional pop-ups detracted from the user experience, and some reported issues with receiving duplicate animals or missing tracking cards in their orders.

What people talk about most

Product

Users describe positive interactions with product, highlighting the bracelets' appeal and the unique... See more

Application

Reviewers highlight positive aspects of the app, with many expressing love for its functionality and the... See more

User experience

Reviewers mention positive feedback about user experience, finding the app and overall experience fun,... See more

Order

Clients share ambiguous opinions on order, with many expressing satisfaction with the quick delivery and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the team for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Absolutely love my animals, though I am sad that they don’t just give you a new animal to track when one looses signal. I lost my polar bear and dolphin and it says I have to buy a new bracelet. I did... See more

Rated 5 out of 5 stars

It took me a bit to actually get the bracelet because I ordered during the winter and the weather was really bad, but I’m SO in love with it! I got Ning the Snow leopard! Convinced my partner to get o... See more

Rated 5 out of 5 stars

I ordered the bracelet for a present (in the UK) and was worried it wouldn't arrive on time, it came 2 days later and I love it, I can't wait to hear all about the Turtles journey!

Rated 5 out of 5 stars

Great customer service, beautiful bracelet. The bracelets were a gift and the recipient loves them and is enjoying tracking her dolphin 🐬, whale 🐳 and shark 🦈. I would recommend to anyone, any age... See more

Company details

Written by the company

Save our Wildlife with every order! For any customers with questions, the fastest way to reach us is on Facebook or Instagram. Please send us a message there, or email us directly at support@myfahlo.com, and we would love to help. Also, please make sure you ordered from us, there are a lot of scam copy companies out there. We are the only company with a verifiable partnership with the Sea Turtle Conservancy, verifiable directly on their partner list: https://conserveturtles.org/partners/ We appreciate everyone's support for our mission :)

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

9k reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

i love fahlo

It’s great feeling like i’m helping the animals and environments in the world and hopefully i am helping.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Fahlo is a wonderful experience!

Fahlo is wonderful! It has opened my eyes to the beautiful wildlife of our planet and has allowed me to contribute to the preservation of these amazing animals in a very unique and educational way! I highly recommend Fahlo for anyone who is interested in supporting these animals and preserving their natural habitats!

3 June 2026
Unprompted review
Rated 3 out of 5 stars

The tracking device keeps falling off…

The tracking device keeps falling off my dolphins 🥺

3 June 2026
Unprompted review
Fahlo logo

Reply from Fahlo

Hi Amanda,

We’re sorry to hear you’ve been having trouble with your dolphin tracker experience. We’d love the chance to look into this further for you.

Please reach out to our customer experience team at cx@myfahlo.com with a few more details about what’s been happening, and we’ll be happy to assist however we can. Our team wants to make sure you’re able to fully enjoy tracking your dolphin and have the best possible experience with Fahlo.

We appreciate your feedback and hope to hear from you soon so we can help resolve this for you!

Rated 1 out of 5 stars

Had a bracelet break after having it…

Had a bracelet break after having it for a VERY short time and they wouldn’t replace it or refund or anything. I don’t remember exactly when this happened.

1 January 2026
Unprompted review
Fahlo logo

Reply from Fahlo

Hi Mitzi,

We’re sorry to hear about your experience and would love the opportunity to help. Please reach out to us at cx@myfahlo.com, so our team can take a closer look into what happened and see what we can do for you. We always want our customers to have a great experience with our products, and we’d be happy to review this further with you!

Rated 5 out of 5 stars

The experience was great because of the…

The experience was great because of the bracelet options and the plushies. It makes you feel connected to your animal that you're tracking. The company is doing great with those variations. I love seeing where the animal has traveled to.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Unique

Unique idea. I really like it, and they seem to really try to give you your money's worth. The app is nice, plenty of options. I feel like I spent the money well.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

10/10

So much fun to track animals plus I know the money I spend on a new bracelet helps the animal I’m tracking I hope this company continues doing what they do!

2 June 2026
Unprompted review

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