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Review summary
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After several deliveries I confirm I'm very satisfied with the quality of wine and all aspects of the service. As a customer, I have the choice to buy a preselected dozen or create a unique order t... See more
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I like the idea of supporting the smaller producers rather than the large brands. Naked Wines gives me access to wines I wouldn't have otherwise considered. As with all wines it comes down to persona... See more
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We've purchasing wine through Naked for some time now. We have a few favourites such as Sam Plunkett and Jen Pettifer, both consistently good and proving that a quality wine doesn't have to cost a... See more
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Company details
Information provided by various external sources
Our customers, called Angels, get better wines for their money by supporting some of Australia’s most talented independent winemakers.
100% Money Back Guarantee
These are the best wines you've ever tasted...
We believe that great wines should be a pleasure, not a privilege. Our customers crowd fund winemakers to make wines so delicious that we will give you your money back if you don't absolutely love them too.
Contact info
18 Sydney Road, 2095, manly, Australia
- 1300 898 677
- chat@nakedwines.com.au
- nakedwines.com.au
4.0
Great
6K reviews
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Such a scam.
Such a scam.
I cancelled my subscription a long time ago, only to later realise I was still being charged $40 every month for something called “Angel Perks.” Instead of properly cancelling the subscription, they seem to hide this option somewhere in the unsubscribe process and continued taking money from my account without my knowledge.
By the time I noticed last week, I had already been charged over $140. I then felt forced to spend even more money just to meet their minimum spend requirement so I could at least recover the value in bottles of wine I never intended to buy in the first place.
To make matters worse, after carefully selecting my order, they sent me 3 bottles I did not choose without any notification first.
This kind of practice feels extremely misleading and should be illegal.
14 May 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I’ve been dealing with Amber from Naked…
I’ve been dealing with Amber from Naked Wines after receiving a random call from her ( been with Naked for a couple of years ) and frankly she has been terrific.
She is as good at her job as the wines that are delivered.
We all take the time to complain when we receive poor service, well I’d like to reverse that trend a bit and speak highly of Amber, the wines and the service I get through this company.
Just upped my monthly contribution because we’re so happy with the wines we run out sooner than we used to….and it’s winter….and (insert excuse here) ….and because…..
*hiccup*
17 April 2026
Unprompted review
Reply from Naked Wines Australia
Hi Mick,
Thank you so much for taking the time to share your experience! We completely agree. Amber is a superstar, and we’ll make sure she sees this. She’ll be thrilled to know her call hit the mark and that she could help you out.
We also love your "excuses" for upping the contribution. Winter, empty racks, or just a Tuesday, they all sound like perfectly valid reasons to us! 🥂 Thanks so much for your going support.
We’re so glad to have you as a long-time Angel. Enjoy the new bottles, stay cozy this winter, and... hiccup... cheers!
Best,
The Naked Wines Team
Con Job.
Con Job.
I got a $100 dollar voucher but was 'forced' to spend $89 to redeem the voucher. No Thanks.
29 April 2026
Unprompted review
Reply from Naked Wines Australia
Hi Joe, thanks for your feedback. Just to clarify, the voucher is designed to give you a significant discount on your first order rather than cover the full cost outright, which is why there’s a minimum spend.
If you’d like, we can help find an option that feels better value for you. If you consider, please do not hesitate to reach out to our team on 1300 898677 (Monday to Friday 9am-5pm).
Tricky Advertising
i bought movie tickets, then at checkout it had a pop up saying I have $100 to spend with naked wines, so i go and sign up and do a quiz and it gives me 12 bottles as a welcome pack. $179 but it's only $79 coz of my voucher. So i googled the welcome box, and it's normally $89. So dodgy! Advertising like this is surely illegal.
27 April 2026
Unprompted review
Reply from Naked Wines Australia
Hi Hazal, thanks for reaching out. We totally get why that felt confusing, it actually comes down to two separate promotions running at the same time.
The $100 voucher you received (from the movie ticket promo) is one offer, and the Welcome Case is a different introductory deal we run for new customers.
It’s not meant to be misleading, just overlapping offers. If we can help with the best one for you, please do not hesitate to reach out to our team on 1300 898677 and we will be happy to assist.
I bought a box of wines something like…
I bought a box of wines something like 3 years ago and despite asking eleventy-seven times to get taken off their call list I get at least weekly calls from “wine club” wanting to tell me about a special deal. Every time I express frustration that I don’t want any more calls, the caller promises me that they’ve scratched me off the list. Years. It’s been years!!! It’s Friday today and I’ve had four calls from “wine club” this week already. Years!!!
24 April 2026
Unprompted review
Reply from Naked Wines Australia
Hi Tamaryn, that sounds incredibly frustrating, we are really sorry you’ve had to deal with that for so long. That’s not the experience we want at all.
If you can please DM your details, we will be sure to remove your details and make sure there is no credit here with us.
We look forward to hearing back.
I love these guys
I love these guys. Every bottle of wine I have had from them has been a great price and has tasted delicious. They have never let me down.
Every time i have contacted customer support about anything they have also always gone above and beyond their remit to resolve the problem as fast as possible for me. Love these guys!!
21 April 2026
Unprompted review
Reply from Naked Wines Australia
We're happy to hear that you consistently enjoy our wines and find them to be a great value. It's wonderful to know our support team has been so helpful and quick to resolve any issues. We appreciate your positive feedback!
This was one of the BEST SHIRAZ I have…
This was one of the BEST SHIRAZ I have tasted. Smooth. Beautiful bouquet.
The Kick by Tim Smith.
21 April 2026
Unprompted review
Reply from Naked Wines Australia
Hi Josephine, thanks for taking the time to leave a review. So glad to hear you loved it, nothing better than finding a Shiraz that really hits the mark!
We’d love to share the love with the winemaker too, do you recall which one it was?
Looks like a scam
I was so happy when I’ve got the discount, but a month later the charge me $40 without my consent. I cancelled the subscription that I didn’t even know about, and hope to bot be changed again, but I scared with all this comments saying that they are a big scam.
28 August 2025
Unprompted review
Reply from Naked Wines Australia
Hi Priscilla,
We apologise for any misunderstanding. It does sound like you may have registered as one of our
Becoming an Angel with us is not obligatory; however, it is the best way to buy from us as an ongoing customer. By the sounds of it, you ordered and signed up to be an Angel via one of our promotional Angel case offers, so apologies if this came as a shock to you and that you didn't receive any communication.
As an Angel, we offer discounted wines, free monthly bottles (when buying 12 or more bottles) and also discounted delivery. The Contribution of $40.00 is not a membership fee but will get added to your Naked Wines balance, adding up each month, with that balance being used towards your next purchase of wines before the difference (if there is any remaining) comes from the card on your account.
With this being said our Angel program is extremely flexible and you are welcome to cancel at any time, any of your money can be refunded directly back to you.
If you need help with cancelling still or need help with confirming you’ve been unsubscribed from our mailing list please feel free to contact our friendly customer happiness team on 1300 898 677 or via email at chat@nakedwines.com.au as we’re happy to help with both cases! Cheers
Literally undrinkable wine and thats…
Literally undrinkable wine and thats saying something
2 April 2026
Unprompted review
Reply from Naked Wines Australia
Hi Mish, we are really sorry to hear that, that's definatetly not the experience we want for anyone. We stand by our wines, so if something's not right, we'll always make it right. If you are open to it, please reach out to our team on 1300 898677. Appreciate you taking the time to share your feedback.
We have been a customer of naked wines…
We have been a customer of naked wines for several years and not once have we been disappointed. Wines from all over Australia delivered to our door at amazing prices. What more can you ask for. Please don’t change anything
31 March 2026
Unprompted review
Reply from Naked Wines Australia
Thanks so much for your kind words! We’re thrilled to hear you’ve enjoyed your Naked Wines experience over the years. We’ll definitely keep doing what we do best, bringing great wines from all over Australia straight to your door! Thanks for your continued support of our Independent Winemakers.
Subscriber charges trap hidden
No I did not agree to a monthly subscription to appear in my statement. If I want wine I’ll order it when I want. I’ve seen the complaints from people who’ve been caught out by this where they’ve had issues discontinuing, cancelling and are receiving pushy emails. So no thanks and I’ll go elsewhere.
21 March 2026
Unprompted review
Reply from Naked Wines Australia
Hi Mark, we really sorry this has felt unclear and frustrating. That’s definitely not the experience we want anyone to have.
We do have different offers that invite people to join as an Angel, which includes the monthly contribution.
That $40 isn’t a fee; it’s your credit to spend on wine, but if it’s not for you, that’s absolutely okay. We can stop the payments and get everything sorted quickly and without any hassle.
If you’re open to it, just send us a DM and we’ll take care of it straight away or our team can be contacted on 1300 898677 (Monday to Friday 9am-5pm) or chat@nakedwines.com.au
Excellent and and very informative and…
Excellent and and very informative and honest, thank you so much I am excited and to taste the wine that recommend the best wine!
20 March 2026
Unprompted review
Reply from Naked Wines Australia
We’re really excited for you to try those wines too, and we hope you absolutely love them. Be sure to let us know what you think once you’ve had a taste 🍷
I’m not an idiot
I’m not an idiot, but I swear I didn’t intend to sign up to a subscription model and thought I was making a one off purchase. Once I realised, I swear I worked through the process to cancel. Next month - more money taken out. I’ve cancelled again, going through the 7 or so clicks and confirmations to cancel. Really frustrating.
20 March 2026
Unprompted review
Reply from Naked Wines Australia
Hi Andrew, We are really sorry for the frustration here.
Some of our wines do invite membership as part of the checkout, but it should always be clear, and cancelling shouldn’t feel this hard.
If you can send us a DM with your details, we’ll make sure your cancellation is sorted properly and take a look at those charges for you.
No $100 off voucher and continuous…
No $100 off voucher and continuous "nag" emails. Wish I had never seen the link.
4 March 2026
Unprompted review
Reply from Naked Wines Australia
Hi John, We’re really sorry to hear this has been your experience. That’s definitely not what we want for you.
We can help make sure you’re unsubscribed from emails and look into any issues with vouchers. If you send us a DM with your details, we’ll get it sorted for you.
Scam
bought some wine but they charged me 50$ membership fee with out me even knowing, tried calling but none of the phone lines working.
16 March 2026
Unprompted review
Reply from Naked Wines Australia
Hi Chandima, thanks for reaching out. It sounds like the order may have been placed through one of our introductory offers, which includes joining the Naked Wines Angel membership. The $50 isn’t a fee, it goes straight into your account as credit to spend on wine whenever you like.
That said, we completely understand if this wasn’t for you. If you’d prefer not to continue with the membership, we’re more than happy to help adjust or sort that out for you.
Sorry as well about the trouble getting through on the phones, please check our number is 1300 898677 and have agents ready, that’s definitely not the experience we want. If you can send us a private message with your details, we’ll get this sorted for you as quickly as possible.
Naked Wines, Simply the best way to purchase wines
Started buying our wines from Naked Wines in 2021 when we received a $100 voucher and haven't stopped. They have a real ethical place in looking after the growers & then you get to purchase at an excellent discount. Great wines or spirits, either full, low or no alchohol, to choose from, very fast delivery, excellent communication and if you don't like any wines they give you a prompt credit refund. What more could you ask for, fantastic service
21 January 2026
Unprompted review
Reply from Naked Wines Australia
Hi there, Wow! Thank you so much for your amazing support since 2021! We’re so glad you’ve been enjoying the wines (and spirits) and that everything from delivery to our no-fuss guarantee has hit the mark for you.
It means a lot to hear you value the way we support our winemakers, too; that’s what it’s all about for us.
Thanks again for being such a loyal part of the Naked Wines community! 🍷
Seamless experience
Seamless experience. Used them before and would use again. Great wine. Great value.
2 March 2026
Unprompted review
Reply from Naked Wines Australia
Thanks so much for your lovely feedback and support Andrew!
Want a wine to swim naked in?........
I joined in 2018 just for the name, shallow I know..but now heaps of people think of it as boutique, great value 👍 wines.
I still think the name is just funny and the new boxing is the way of the future....well done you.
28 February 2026
Unprompted review
Reply from Naked Wines Australia
Thanks so much for your lovely feedback and support Heather!
2nd time I had to write this review
2nd time I had to write this review? I see Naked wines has put there hands in my account again, this time I will be contacting the credit card issuer I see this as fraudulent and scamming behaviour and disrespectful, I have emailed them several times yet they still put there hands in my account???
14 January 2026
Unprompted review
Reply from Naked Wines Australia
Hi Logan, We are sorry to hear this, that definitely sounds frustrating. From what you’ve described, it sounds like you may have taken up one of our introductory “invite” offers, which includes joining as a member (Angel). Membership involves a monthly contribution that goes into your Naked account balance for you to spend on wine whenever you choose.
We would never take payments without authorisation, and we’re very happy to sort this out quickly for you. If you’ve already contacted us, please reply again with your details so we can locate the account, stop any future contributions immediately, and arrange a refund if appropriate.
Our goal is always to be transparent and resolve concerns ,we’d really like the chance to fix this for you.
Stop the false advertising i have a…
Stop the false advertising i have a kick ass wine voucher for $100 its not a free wine voucher it is misleading advertising your name is not worth the cardboard the voucher is written on
15 February 2026
Unprompted review
Reply from Naked Wines Australia
Hi Trevor, we’re really sorry this felt misleading, that’s definitely not the experience we want anyone to have. The $100 voucher is designed to be used towards a case of wine (so you’re getting a significant discount rather than a completely free case).
If you’d like, please send us a DM, and we can walk you through exactly how it works, no pressure to use it, just happy to help clarify. 🍷
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