The Neat Company Reviews 2,365

Liza was remarkably patient. She listened to me and made sure that she understood my concerns.

I wanted to renew my subscription using a two-day-only savings code from Neat.com via email. Unable to make a purchase because Neat.com was not excepting
a savings coupon code. After several unsuccessful attempts to make a purchase, I decided to contact customer service. I made contact with representative "LIZA C." The problem that I was having was more complicated, multi-tasked, and time-consuming than was not even expected! Liza throughout the lengthy process session was very professional and knowledgeable about the product. It was necessary to be placed on hold several times during our session
and each time Liza advised of her intentions and made sure I had any questions or concerns. Liza was always professional and yet Liza was always friendly and made sure all my concerns/questions were answered and or resolved. Liza is one of the best reps I have worked with. Neat.com having employees like Liza will ensure them their current and future goals!!
Thank you,
Ned L. Spessard Jr.

I was able to connect with someone to help me solve my dilemma.
They sent me some information to solve my problem. I was very happy!

Excellent service once I finally heard a live person. Don was the agent that was tremendous in his knowledge and able to communicate that to resolving my problem and did so promptly.

The entire process went smoothly without a hitch. Very timely and professional

I had an issue with file processing. The agent was very helpful and quick with an answer and documentation regarding my issue. Thank you.

I was have trouble getting my scanner to work properly. I reached out to Liza and she walked me through the process and how it works. In no time I was using my scanner and copying my receipts in no time. Thank You Liza for your quick response and help.

I had a great experience
The guy tech I had was amazing he was so polite and friendly and I could understand him perfectly. He knew exactly what the problem was and fixed it in a short time. And his response time to my email was very good

A great job was done to address my issues. Proactively provided pointers on how to better utilize the Neatdesk program.

Thanks Steven. After logging out of Zoho, I tried a scan again and it worked fine. Zoho was the conflict I guess. Again thanks.

I have been using Neat for a number of years but due to a hardware upgrade I was not being able to upload the software. I reached out to Neat. Lisa took my case and supported me patiently and persistently until the system was working well. I am impressed with the commitment and interest demonstrated.

The Neat technician (Liza) had to migrate data from my old laptop hard drive back-up, to my new laptop and Neat cloud. It is a tedious job, but Liza hung with it, was very professional, and got the job done. I appreciate the Neat product/service, and obviously the support that makes the product/service work!! Thanks!

I want to give exceptional praise and gratitude to Liza! She helped an old lady navigate the transition from my old out of date software to the new one. Her patience is commendable and her kindness is a treasure in my heart. Thank you Neat Company for having such amazing customer service.

Liza was awesome!
She worked diligently to get me back up and running. Helping to transfer numerous files from my old desktop version to the new cloud version after my hard drive failed. Years and Years of files! Years of Receipts and Documents covering my cancer treatments that I feared were lost forever.
from 8/29/2022 until today 9/26/2022 we worked to get this completed
She is a great asset to your company.

I haven’t used neatdesk in a few years and it took a minute to figure out your upgrades, but you help line gave me everything I needed

I should give 5 stars, but with most reviews I do if I do, I seldom give the highest points. To be honest, a 5 star here should be given due to the fact Liza e-mailed me back in June when I first approached NEAT. Then when I e-mailed her back today 9/22'/22 and didn't connect, she persisted and called me. That's dedication for sure. If "things" would change in the future will be sure to call her. Thanks

After changing from one computer to another, I needed to get up to date software. Your service technicians were able to do this in a very efficient manner. I will be learning the new input methods and feel confident that with your help it will be a great experience.

The initial interaction of trying to explain in a chat box is frustrating, but the silver lining is that it connected me with Liza. Liza was extremely helpful, and once we spoke on the phone it was easier to convey what my issues were. While my NEAT was down for a week, some issues on my end were some of the cause, Liza worked very hard to get me taken care of.

Great Customer Service by Mary. She knew what my problem was and knew how to fix it.