Quadient Reviews 

Bad experience, bad customer service. Complaint was referred to management but no help at all.

Absolute scam. I recently moved into a new apartment complex that was going to use 'Quadient', I then signed up for an account so I could receive my mail in the lockers. My 2nd order online gave me an email saying the product was delivered, I then received a text message on 8/31 saying the same thing. The same day, I went down to the 2 parcel lockers to grab my package. After manually typing in the 'code' multiple times and scanning the barcode provided I only got an error message. I then involved my complex's management - who confirmed, there was NO PACKAGE and to call Quadient to get them to remove this. I then spent 4+ hrs on the phone trying to get this resolved. Absolute bullshit customer service- just wanted me to 'file a police report and go from there' when THEIR COMPANY is trying to charge me 5$ A DAY for a package that was never delivered. ABSOLUTE SCAM, AND TRASH EMPLOYEES THAT DO NOT CARE TO ACTUALLY LOOK INTO THE ISSUE. Reporting to every service I can to save others from being scammed by this company.

Customer services is absolutely the worst. No one seems to have answers, responses are cryptic at best, confusing to consumers. I would not recommend this company to anyone. I've been trying to close the account for over a year. I'm ready to trash the meter.
Over a year of back and forth emails. Just send the shipping labels so I can get rid of the meter.

100% intentional sabotage by customer service, accounts, etc. Demands for thousands of dollars to end a contract early even though I have it in writing from Quadient in an email saying “just contact customer service” to cancel early. If you own a business, do yourself a favor and never use this company.

Update: note the canned response from Quadient below, attempting to make the issue my fault by posting a lease ending date, with no mention of the real problem. This is the exact handling you will receive if you need help. Thank you Quadient for proving my point. I will continue to post my honest reviews online to multiple platforms until you handle my account fairly and professionally.

Update: After an initial bad experience, I was contacted by Quadient management staff who handled the problem quickly and professionally to my satisfaction. Thank you specifically to Brianna for taking the time to listen and find a real solution. 5-star handling for what was otherwise a horrible situation.

Update- A representative from Quadient called after the review, and we discussed what happened. They have offered to replace the defective cartridge at no charge. I appreciate that they are offering to back up their product with a replacement.

Cartridge failed at 45%, and they wanted to charge an extra $15 (in addition to $197+ sh) just to order online. I found another supplier on Amazon for 1/4 the price, but I am very disappointed in the way they try to rip customers off after they have the machine.

I had a difficult time with customer service, but management gave me a call and was able to resolve the issues and barriers I ran into.

The company name is being SPOOFED by a Sarah Traves who makes contact offering to recover funds that have been supposedly lost by scammers.
The fact is that this woman scams money purporting to be your saviour and demands money for various steps to recover your money
Firstly the contract and then the commitment to engage and then the money does not go through and then bank transfer fees and then sending fees.
Do not engage with this woman as she is a crook, a liar and a deceitful female scammer. She does not have a phone and always calls you from what sounds like a loud call centre. Low life cheap disgusting person. Be aware.

Very frustrating experience with Quadient. The equipment never worked properly for nearly a year, making it impossible to use their service. On top of that, they added a $300 charge to our account in their error and still applied a late fee.

Disappointing lack of resolution and accountability. I hope they improve both their equipment reliability and customer service.

Disaster of a company. No customer service nobody to talk to I'm handicapped partially blind pay my bills on time ordered an eight cartridge it arrived damage can't use it I'm about to run out of ink can't get anybody on the phone can't use the online nobody responds to emails they're an absolute disaster for my company Huffman services

this company is a complete POS, do not make the mistake of getting stuck with there horrible service.

I've had a pretty positive experience with this company, so I don't get why it's rated so low here.

Horrible experience! Quadient has a customer limit for their products where you can only enter in 50 of your customers, and that is all. If you want to have more than 50 customers entered, it's an extra fee. Additionally, we have been waiting for 2 months for quadient to increase our customer limit. The rep told us the process can take months to approve, which makes no sense. We will not be renewing our contract with them and we will be switching at our first opportunity.

Appalling service, sloppy website, and quick to add fees. They just "revamped" their crazy website and I can't even find the bill I am looking at right now to pay it. Called customer service and the wait time is... get this... 149 minutes! Unfortunately our contract still has a couple of years left to run but I am already sending in our non-renewal. Good luck!

My experience with Quadient has been extremely disappointing. I was given one set of terms by their phone representatives, only to later discover that the written documents reflected different terms entirely. It appeared that sections of the agreement — including signatures — were altered or replicated without proper authorization, which raises serious ethical and legal concerns.

When I questioned the discrepancies, I was told that I would need to pursue any dispute in a foreign court under arbitration terms. This is misleading, as any agreement that involves potential fraud or misrepresentation renders arbitration provisions unenforceable under U.S. law.

In my view, Quadient’s conduct reflects modern-day deceptive business practices — telling customers one thing verbally, then changing the paperwork later. I urge anyone considering doing business with them to document every interaction carefully and read all agreements in detail.

On the phone with customer service. Cannot work with a long time client of 8 years. They are refusing to give me an even exchange for a cartridge that was incorrectly ordered because they forced me to change the machine and I didn't realize that the new machine took a different cartridge. My mistake, however they are refusing to work with me. Now on the phone with supervisor and he is too cheap to remove the delivery charge. He's giving me the cartridge for half price. Wow!! $100 later plus delivery. NO BARGAIN.

Most dishonest company ever. They sent me a quote and a contract that clearly states my monthly fee will be $34.99 plus taxes. My invoices from them are for $43.08 plus taxes. They have added BS charge for "insurance" for their machine. This is not included in the contract or the quote. The refuse to remove it and are very thick skulled about this. They also forced me to sign a new contract with them by claiming my old machine was being decommissioned by USPS. Please, for the love of God do NOT do business with them. Someone needs to file a class action suit against these jerks. Complete and total liars and dishonest business. Worst business on the planet. They do not respond to numerous emails. They make promises they will fix things and then don't do it. Worst company on the planet. Stay far, far away from these thieves. Also, they told me it was a rental agreement and it wasn't. It was a lease. They are blatant liars.

Quadient owns Parcel Pending, a shady parcel receiver that monopolizes the receipt of packages in many properties in the US. In many properties that utilize their service, its the only offered alternative to having one's package left unsecured on a floor of a mail room or otherwise.
I wouldnt have an issue using a service like Parcel Pending if they had transparent policies, an obvious method shown on their website to reach their customer support for issues and also, didnt charge exorbitant daily late fees even when their own system goes down and thats the reason you can't retrieve your package.
In fact, the last time that happened in our building I called the number displayed on the screen simply to let them know their system was malfunctioning and showed an error code along with the message, "call this number for support". The phone call was routed to no end through an endless loop of automated responses and then just hung up on me. I tried several times and could not get through to anyone nor did their automated system offer any method of reporting the system outage. I find this is typical of most shady companies.
Lastly and after getting fed up, I noted they do not offer a transparent method to cancel one's "membership" anywhere on the member portal of their website. This is quite unique to dishonest businesses and aa huge red flag for me. Additionally, they do not even list a customer support phone number or email anywhere I could find within the member portal and so I had to fish around on google to find those.
Property Managers are doing a huge disservice to their tenants by contracting with Quadient and their Parcel Pending program. I thought I should leave a review to let unsuspecting consumers and property managers be made aware and hopefully go with a different and better company/service.

No account management poor service from the day of signing the contract.

Les conditions de résiliation d'un contrat de location d'une machine avant termes sont du vol, paiement en totalité du restant du et restitution de la machine !

I would give less than a 1 probably less than infinity because everystep of the way this company lied, mesrepresented and stole. Do NOT SIGN ANY CONTRACT WITH THIS COMPANY BECAUSE THEY WILL NOT HONOR THE TERMS AND WILL USE WHATEVER MEANS THEY CAN TO EXPLOIT YOUR BUSINESS.