NESCAFÉ Reviews 335

TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the product and its quality, noting a significant decline in taste and consistency. Customers frequently mentioned that the coffee now tastes watered down, bland, or even unpleasant, with some describing it as tasting like "cheap coffee" or having a "minty chemical taste." Reviewers also expressed strong dissatisfaction with the pricing and value for money, citing instances of "shrinkflation" where product quantities were reduced (e.g., 7 sachets instead of 8 or 10, smaller jar sizes) while prices remained the same or increased. This led many to feel that the company was prioritizing profit over customer satisfaction and that they were no longer getting good value for their money.

What people talk about most

Product

Users describe negative interactions with the product. Many consumers express disappointment with the taste,... See more

Quality

Reviewers mention negative feedback about quality. Many consumers express disappointment with the changed... See more

Price

Clients share negative opinions on price, frequently citing "shrinkflation" where product sizes are reduced... See more

Value for money

Customers express strong disappointment with the value for money. Many reviewers report that coffee sachets... See more

Reviews shaping this summary

Rated 1 out of 5 stars

After weeks of unavailability of Cappuccino sachets at ALL supermarkets, was finally back on shelves at Tesco today. And lo & behold, the boxes now repackaged to contain 7 sachets instead of 8 at th... See more

Rated 1 out of 5 stars

I agree with previous complainant David Furrber ...Nescafe removed their boxed special coffees which held 8 sachets & replaced them with boxes holding 7 sachets, same price tho & no explanation !!! If... See more

Rated 1 out of 5 stars

I hope Nescafé get to experience the negativity towards their current daylight robbery. Everyone has picked up on the 8 to 7 disappearing act. But did you also know they've shaved off nearly 1... See more

Rated 1 out of 5 stars

I've been drinking nescafe original for afew yrs now and its good. However the shop was out so I usualy get the classic refill when that happens and noticed it said NOW EVEN SMOOTHER! So I was hoping... See more


Company details

  1. Coffee store
  2. Coffee Roasters
  3. Coffee shop
  4. Coffee wholesaler

Information provided by various external sources

Brazilian coffee meets Swiss science. That’s how NESCAFÉ was born. It all started in 1930, when the Brazilian government asked the NESTLÉ company to create "coffee cubes". The Brazilians' goal was to use their large coffee surplus. Eight years of re...


Contact info

1.4

Bad

TrustScore 1.5 out of 5

335 reviews

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Rated 1 out of 5 stars

Has something changed?

Nescafé Gold tastes odd. No strong aroma. No strong taste. I opened another jar to be certain but it tasted the same. Is it me or is it the coffee?

20 June 2024
Unprompted review
Rated 1 out of 5 stars

Untearable sachets

The sachets now need to be opened using scissors. Very inconvenient. I shall stop using them if this continues.

16 June 2024
Unprompted review
Rated 1 out of 5 stars

Foul Taste

Been buying Nescafé for decades. Suddenly the taste changed. Whole family noticed this. Tipped out 3 full jars to check taste for each. No better. It now tastes like INSECTS.

1 June 2024
Unprompted review
Rated 4 out of 5 stars

Absolutely love this coffee and I’ve…

Absolutely love this coffee and I’ve been buying it for a very long time now. I just wish you would sort out the packaging problem that I’ve had since I’ve been buying these sachets. It is almost impossible to open the sachets unless you’ve got a pair of scissors handy. They do not tear along the top as they’re supposed to some won’t tear at all some tear halfway and tear on the side.Come on Nescafé please sort this out!

3 June 2024
Unprompted review
Rated 1 out of 5 stars

Truly Disgusting

New recipe Nescafé latte sachets are truly disgusting. Not sure why Nescafé are opting not to address the clearly overwhelming negative response.

29 May 2024
Unprompted review
Rated 1 out of 5 stars

Why the change?

Iv been buying nescafe for years and now I'm gonna have to change brand, I'm just not having that taste of coffee anymore,it's so bland,not enjoyable to drink.

4 March 2024
Unprompted review
Rated 1 out of 5 stars

Go back to old recipe

Go back to old recipe this is too sweet does not taste of coffee and smells awful. Have had the original product for years they keep reducing the grams and getting away with it, but this new version is undrinkable I think Nescafe should change the tasters they have and revert to a better product and adjust the price accordingly

12 April 2024
Unprompted review
Rated 1 out of 5 stars

Nescafé Gold Latte I’ve enjoyed this…

Nescafé Gold Latte I’ve enjoyed this for a few years. This was one of the best Latte mixes out there it’s now watery and too sweet they have reduced the coffee and added more sugar horrible drink now why change something that was a really good latte I will be looking for an alternative

1 May 2024
Unprompted review
Rated 1 out of 5 stars

Same as everyone else

Same as everyone else. Far too sweet. I actually went round all the supermarkets and stock piled all the original boxes. I've now run out so will reluctantly change to unsweetened cappuccino. Not happy 😒

17 May 2024
Unprompted review
Rated 1 out of 5 stars

Sickly sweet

As a long time buyer of nescafe gold latte sachets i am so disappointed with the new receipe, it is sickly sweet and dosn't even taste like coffee, I buy 8 boxes a week and stock up when they are on offer,after the ones I have are gone i will no longer be buying them, I agree with all the negative comments about them, please change back to the old recipe or sell both side by side,

11 May 2024
Unprompted review
Rated 1 out of 5 stars

"New Improved" Sickly Sweet Latte - No!

I can’t believe that people are so disgusted with Nescafe’s new sickly, sweet Latte that they have taken to reviewing it on Trust Pilot as well as online supermarket reviews. I am afraid Nescafe just don’t get it and are saying people prefer a sweeter taste. Really? Why so many negative reviews then? If people prefer a sweeter taste it is easy enough to add extra sugar at home. They are also suggesting people buy the Cappuccino Unsweetened instead - but Latte and Cappuccino are not the same drink.

Maybe Nescafe's real agenda, as someone else on here suggests, is to replace some of the more expensive coffee with cheaper sugar under the guise of "New improved flavour?"

I used to buy this regularly but have stopped buying it since they changed the recipe. I won't be buying it again.

1 March 2024
Unprompted review

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