Nest Pensions Reviews 15,443

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 4,023 reviews, reviewers had a great experience with this company. Customers are really happy with the user experience, finding the processes straightforward and easy to follow. Many people appreciate the simplicity of transferring pensions, often noting that the company handles most of the work once initial details are provided. The website is frequently praised for being user-friendly and easy to navigate. However, some customers also noted issues with customer service, describing it as stressful or unhelpful, with difficulties in communication and getting clear answers. A few people experienced problems with payments, including delays in receiving funds or issues with the transfer process.

What people talk about most

User experience

Reviewers consistently praise the user experience, highlighting the ease and simplicity of processes like... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers express significant frustration, citing... See more

Payment

Customers consistently note ambiguous experiences with payment. While some reviewers praise the very quick... See more

Customer service

Clients share ambiguous opinions on customer service. Some customers report positive experiences,... See more

Website

Users describe ambiguous interactions with the website. Some customers found the online process quick, easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This pension is good far better than not invest at all. Investment strategy is diversified globally not just shares. Overall, the compounding has been good. However, the biggest complaint is t... See more

Company replied

Rated 5 out of 5 stars

Very easy transaction with Nest, they transferred my other pension with no problem at all. When I needed to talk to someone they cleared up my questions straight away with no hesitation. I can do no... See more

Company replied

Rated 5 out of 5 stars

All done on line with Nest Pensions. Very straight forward easy questions as long as you have all the necessary information at hand it doesn't take long. It's a great feeling when you're in control of... See more

Company replied

Rated 5 out of 5 stars

I absolutely love Nest Pensions. My pension has consistently performed very well over the last 9 years, since I signed up. The web site is excellent and easy to navigate which is a huge plus too. I’ve... See more

Company replied


Company details

  1. #20 of 21 best companies in Pension fund

Written by the company

Nest was set up by the government to give every UK worker somewhere good to save after the introduction of auto enrolment. Since then, it’s grown to become the largest workplace pension scheme in the country with more than 13 million members. As a not-for-profit pension scheme, Nest doesn't answer to shareholders. It’s set up to serve its customers’ interests and aims to help millions of people enjoy a better retirement. Nest’s members benefit from an award-winning investment strategy and one of the most diversified DC portfolios in the industry. It practices responsible investment to help manage long-term growth and risk while also helping contribute towards the world its members want to live and retire in.


Contact info

4.1

Great

TrustScore 4 out of 5

15K reviews

5-star
4-star
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2-star
1-star

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Rated 5 out of 5 stars

Topping up pension

So easy to top up just follow the steps given. Makes a change for things to be easy.

24 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Suzanna,

We’re pleased to hear how easy you found topping up your pensions. That’s our goal. 😊

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Quick and simple

Quick, painless and very easy. Nest kept me informed all through the process. Pity I cannot say the same about the other company. Thank you Nest.

14 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Jacqueline,

I’m pleased to hear about your experience. It sounds as though we might have done an even better job for you and we’ve taken note of your feedback.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars
Nest Pensions logo

Reply from Nest Pensions

Hello Keith,

Thanks for taking the time to share your experience with us.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Excellent no hassle transfer.

Excellent no hassle transfer.

28 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Colin,

We’re pleased to hear how hassle free you found your transfer. That’s our goal. 😊

Thanks,
AJ, The Nest Team

Rated 4 out of 5 stars

It’s was very good

It’s was very good

28 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Aline,

Thanks for sharing your experience with us.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Transfer

Everything went smoothly and without any problems

21 March 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Jane,

Thanks for taking the time to share your thoughts on how we’re doing.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Instructions easy to follow

Instructions easy to follow

27 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Stephen,

Thanks for taking the time to share your thoughts on how we’re doing.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Was safety

Was very quick and easy.

15 March 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Helena,

Thanks for taking the time to share your thoughts on how we’re doing.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Verily reliable and trustworthy

Verily reliable and trustworthy

27 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Michael,

Thanks for taking the time to share your thoughts on how we’re doing.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

The transfer was simple and…

The transfer was simple and straightforward. No complications.

8 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Hugh,

We’re pleased to hear how simple and straightforward you found the transfer process. That’s our goal. 😊

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Really easy to transfer my other…

Really easy to transfer my other pensions into my nest pension pot, made it really simple and easy to do.

27 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Shaz,

It’s great to hear about your transfer experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Very smooth easy transfer!

I felt the transfer of my other pension pots was very easy. A very smooth, friendly, efficient service by Nest staff.

Thank you

10 March 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Kyra,

It’s great to hear about your transfer experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Transfer of pension

Transfer of a pension across to Nest was very easy and done without any problems or hassles. Gave the few details that were requested and Nest did everything else that was required. Very smooth process. Highly recommended service.

3 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi John,

It’s great to hear about your transfer experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Very simple procedure.

Very simple procedure.

16 March 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Ricahrd,

Thanks for sharing your experience with us.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

I absolutely love Nest Pensions

I absolutely love Nest Pensions. My pension has consistently performed very well over the last 9 years, since I signed up. The web site is excellent and easy to navigate which is a huge plus too. I’ve just transferred in from my SIPP and all went very smooth easy transaction. I’d definitely recommend without a shadow of doubt.

27 March 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Alan.

I’m pleased to hear about your experience. It sounds as though we might have done an even better job for you and we’ve taken note of your feedback.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Could not believe how easy it was to…

Could not believe how easy it was to transfer money from another pension to my Nest pension.

27 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Margaret,

It’s great to hear about your transfer experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

The process was simple and got me the…

The process was simple and got me the desired result very quickly!

3 March 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Scott,

It’s great to hear about your experience. 😊 We take pride at Nest in making things as simple as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Highly recommended

I recently transferred a small pension across to Nest, I have to say they made it very easy and hassle free, they did everything that needed to be done after I provided them with the details they requested. If you are looking to consolidate your pension pots I would highly recommend using Nest.

20 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Anne,

It’s great to hear about your transfer experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

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