Lovely tea, fantastic packaging and amazing customer services when I had a problem, no quibbles just solutions. Good honest company to buy from. Thank you
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Extremely well packaged, quick delivery, great flavour at a truly reasonable price. I do recommend it and I will definitely order again.
I placed an order on 3rd Oct. Today (12th) I got an email, saying 3 of the items I ordered I have been refunded for. Why did it take 8 days for them tk send the order ans after 8 days realise there wa... See more
Company replied
Placed an order and one of the tea caddies was dented heavily on the lid. Box the orders came in was fine, so must have happened when packing. Contacted company with photo proof and they sorted me o... See more
Company replied
Company details
Written by the company
New English Teas is a food and beverage gifting brand based in Coventry, England. Our passion is delivering great tasting products in wonderfully memorable ways. New English Teas was founded in 1985 by Anthony Brown, great-grandson of Brooke Bond Tea founder Arthur Brooke. Drawing on his family’s heritage in fine tea, Anthony created a gift-focused range that would become cherished by customers worldwide. From original designs to collaborations with iconic brands, every creation is lovingly crafted with gifting in mind. Because whether shared with loved ones or enjoyed yourself, we believe that tea, confectionery, and hot chocolate should be as beautiful as they are delicious. We consciously source our products with care and quality at their heart. From ethically grown teas to beautiful and durable packaging, we believe that life’s little luxuries should be affordable and enjoyed by everyone. We aim to delight every customer. It is a value at the core of our brand. We are always listening and learning how we can improve our service. From our best-in-class customer support, to our premium-quality products, we strive to keep evolving with quality at the heart of our brand.
Contact info
8 Banner Park, WIckmans Drive, CV4 9XA, Coventry, United Kingdom
- hello@newenglishteas.com
- newenglishteas.com
4.1
Great
24 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Good products and quick shipping
Also got a bonus item, small, but it's always very nice to just get something. I appreciate it and am happy to purchase again. Not expensive and it's good quality tea.
18 August 2023
Unprompted review
Reply from New English Teas
Dear Anita, thank you for your order and for taking the time to leave a review. We're very pleased that you had a great experience, and we do love a freebie! We hope to serve you again in the future.
I recommend the company
I recommend the company. I ordered 6 boxes of tea as there was a 3 for £15 I also got -10% and free delivery. In addition, they gave mi mini pack for free. super fast royal mail shipping
5 September 2023
Unprompted review
Reply from New English Teas
Dear Milka, thank you for your order and for taking the time to leave a review, it is greatly appreciated. We're very pleased that you had a positive experience and we hope to serve you again in the future.
Charged return
Received my order, didn't meet my expectations so I decided to return it. They had me pay for the return, and took ages to refund. When I chased did they then requested proof I'd returned the item. They then confirmed it had been received and processed the refund. Imagine if I'd have lost the receipt, they'd have kept the product, payment and I'd have paid for the privilege. Won't be using them again. Didn't find the agents particularly helpful as they didn't seem to care I wasn't happy with the items, I don't know maybe it happens a lot? Not sure they are fully compliant with distance marketing rules as I'm pretty sure as I didn't have opportunity to inspect the goods at point of purchase I shouldn't have had to pay for the return postage when I wasn't happy but what do I know. At no point did they provide a return address to make sure I was sending it to the right place either, I had to find it. Just hope this helps someone.
29 December 2021
Unprompted review
Reply from New English Teas
Dear SW, thank you for your order and for taking the time to leave a review - your feedback is very valuable to us as we strive to improve our products and service. We have since your review overhauled our returns policy and we hope that in future this will be reflected in future purchases and experiences. Please always contact our customer services with any issues and we'll be happy to help rectify any issues that arise, to ensure every customer is happy.
Great service from Newenglishteas
I received my Beatrix Potter tin,but unfortunately one of the tins had a dent in it.
I emailed the company straight away and within the hour I had a reply and a new tin is on the way at no extra cost,nor with me sending the dented tin back.
I must say how impressed I am with this service,which lets face it is unusual.
28 January 2021
Unprompted review
Reply from New English Teas
Dear Jane, thank you for your order and your review. We are very happy we were able to address the issue promptly for you! We hope to serve you again in the future.
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