Helpful and understanding from start to finish. They got back to me quickly, arranged an appointment right away. I understand everything from start to finish. Every person I've spoken to at NFM for my... See more
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Review summary
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I was unsure of what to expect from my initial meeting but immediately my mediator, David Ross, put me at ease. He was informative, understanding, kind and knew exactly what approach would work best... See more
Company replied
The mediator was very kind, made me feel completely at ease and supported and was totally non judgemental at all times. It totally eased my fears about mediation and I found it very helpful.
Company replied
Thank you so much for all explanation of the process. Everything went so smoothly and l felt so comfortable and helpful with things that l need to get sorted moving forward. Much appreciated.
Company replied
Company details
Written by the company
National Family Mediation was established in 1982 and is the largest provider of family mediation in England and Wales. We are one of the founding members of the Family Mediation Council, the body which regulates the standards of practice in family mediation.
Contact info
1 Barnfield Crescent, EX1 1QT, Exeter, United Kingdom
- 03004000636
- mediation@nfm.org.uk
- nfm.org.uk
4.6
Excellent
68 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Harriette is always professional
Harriette is always professional, listens and gives constructive feedback
30 January 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you for your feedback.
We’re glad to hear that your experience felt professional and that the process provided space to be listened to and supported constructively.
Thank you for taking the time to share this and for engaging with National Family Mediation.
They helped and gave an unbiased advice…
They helped and gave an unbiased advice during the most stressful and difficult time. Can’t thank them enough with their approach knowledge and kindness.
1 May 2025
Unprompted review
Reply from NFM - National Family Mediation
Thank you so much for your kind words. We're truly glad to have been able to support you during such a difficult time. Your appreciation means a lot to our team, and we're so pleased to hear that our approach, knowledge, and kindness made a difference. Wishing you all the very best moving forward.
Svitlana
The team was so respectful and…
The team was so respectful and professional 100% would recommend to anybody who needs mediation
24 March 2025
Unprompted review
Reply from NFM - National Family Mediation
Thank you so much for your kind words. Hearing that you felt respected and supported really reminds us why we do this work. We're genuinely grateful you took the time to share your experience and recommendation — it makes a real difference to our team.
Best wishes,
Svitlana
Hopeless
Hopeless! First of all there isn't a local office as advertised on their Website, which was the whole reason we went with them in the first place! We have now had 2 appointments cancelled by them, which has delayed our process by months. You can not get through to them, you have to constantly leave messages and then wait for them to call back, or not call back as the case may be. I'm now at the point of not wanting to use them at all, but will need to pay all over again to start the process with another company and then the obvious time delay with starting all over again. This is extremely frustrating and so far has been a total waste of our time, money and patience.
20 March 2025
Unprompted review
Reply from NFM - National Family Mediation
Thank you for your feedback, and we're really sorry to hear about your experience.
We take reviews like this seriously, and we’re genuinely disappointed to learn that things didn’t go as expected. We haven’t been able to identify your case from the details in the review, but we’d very much like the opportunity to look into what happened and see if there’s anything we can do to help, even at this stage.
We understand how frustrating delays and communication issues can be, particularly when you’re trying to move forward with something as important as mediation. While appointment cancellations are rare and only happen in exceptional circumstances, we completely appreciate how disruptive this must have felt for you.
We also hear your concerns about the location information on our website, and we’ll be reviewing this to ensure it’s as clear and accurate as possible for future clients.
If you’re open to it, please do reach out to us at general@nfm.org.uk with any identifying details so we can properly review your case and respond directly. We’re sorry we’ve fallen short of expectations and appreciate you taking the time to share your experience — it helps us improve.
Warm regards,
Svitlana
A positive experience
Wish I'd done mediation earlier and saved money on solicitors. Found the mediator Charlotte to be helpful and she explained things I didn't understand. Everything is now sorted and I can move on with my life.
3 March 2025
Unprompted review
Reply from NFM - National Family Mediation
Thank you for your kind words and for sharing your experience. We're so pleased to hear that mediation helped you save money and reach a resolution. Charlotte will be delighted to know that her guidance and support made a difference for you. Wishing you all the best as you move forward!
Best regards, Svitlana
Friendly courteous and fair.
Chloe our mediator was very fair, courteous and informative. Did not have the impression that she was biased one way or the other and I feel she genuinely wanted to sort the situation out as quickly and painlessly as possible
I found the portal for uploading documents for Financial review a bit cumbersome at times and this contributed to a delay in our case
Out case did take a long time to resolve , but this was partly down to us taking a long time to respond.
One of the cheaper mediation options , always clear what payments were due and how benefits would affect the cost. Which was very helpful when we both had limited resources available.
27 February 2025
Unprompted review
Reply from NFM - National Family Mediation
Thank you for your thoughtful review. We’re delighted to hear that Chloe provided you with a fair, courteous, and informative mediation experience. Our team is committed to helping both parties navigate the process as smoothly as possible, so it’s great to know you felt supported throughout.
We appreciate your feedback regarding the document portal and understand that any delays can be frustrating. We’re always looking for ways to improve our systems and will take your comments on board.
It's also reassuring to hear that our transparent pricing and affordability were helpful during what can be a challenging time. We appreciate you taking the time to share your experience and wish you all the best for the future.
Best regards,
Svitlana
I don’t think the service is useful
I don’t think the service is useful. First of all I’ve had the impression that the mediator doesn’t keep on track about the previous meetings and we were talking about the same things over and over again. She even wrote the final proposal letter with some of the key points missing. In addition solicitors had no interest of using the document from the mediation and decided to draw their own. So I don’t understand what’s the point of the mediation at all.
19 November 2024
Unprompted review
Took a very long time to arrange a…
Took a very long time to arrange a meeting, around 4/5 months to get a meeting with the other side. Once the meeting starting the mediator has trouble controlling the other side and then seemed to side with her even though it’s made up with no evidence.
4 October 2024
Unprompted review
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