My Package returned to the sender, and when it was reshiped it arrives just 1/3 of my order
I am extremely disappointed with my experience with Noka Home.
I placed Order #2097 on August 25th and paid in full, but three products from my order have still not been delivered: the Classic Flip Clock – Black, the Flowerpot Lamp – Yellow, and the Chinese Wall Calendar.
I previously contacted the store about the delivery problems and was told that the matter would be looked into. Unfortunately, the issue has still not been resolved.
I have also been trying to contact the store again to obtain a clear answer, but so far I have been unable to get a response. At this stage, I am not asking for another tracking number or to be told to keep waiting. I simply expect either the three missing products to be reshipped at no additional cost, with valid tracking information, or a full refund.
It is very frustrating to have paid for an order in full, not receive all the items purchased, and then struggle to get a response from customer service when trying to resolve the problem.
I would have preferred to settle this directly with Noka Home, but the lack of communication and the unresolved missing items have left me with no other option than to share my experience publicly.
I will update this review if the company contacts me and provides a satisfactory resolution.