Nutriment Reviews 3,361

TrustScore 4.5 out of 5

4.6

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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the high-quality products that have visible positive effects on their pet's health, such as healthier fur, easier litter, and a strong immune system. The variety of flavors and convenient packaging are also well-received, with many consumers noting that their pets enjoy the food and experience no tummy upsets. People also appreciate the speed and care of the deliveries, with orders arriving well-packed and still frozen. Consumers consistently praise the company's service and the helpfulness of the staff. The ease of ordering and the straightforward, honest approach of the company are also appreciated. Many reviewers mention that they have been using the products for years and wouldn't switch to anything else, citing the excellent quality and the positive impact on their pets' health and well-being.See more

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See what reviewers are saying

Rated 5 out of 5 stars

High-quality product at a good price, visible positive effects on pet health (healthier coat of fur, easier-to-clean litter, strong immune system). Very rare to have any issues with delivery, only... See more

Company replied

Rated 5 out of 5 stars
Verified

Even though we have a petshop near us that sells frozen Nutriment they seem to sell out quite quickly of the flavours that I buy for my dog. Having found the website I discovered there were addition... See more

Company replied

Rated 5 out of 5 stars
Verified

We absolutely love nutritiment lamb puff/lung our dogs go absolutely mad for it!! There was a little delay in getting the product but there was clear communication all the way!! It's definitely a w... See more

Company replied

Rated 5 out of 5 stars
Verified

My dogs love Nutriment and so do I. The variety and quality of raw food, treats and starter packs is of exceptional standard. It gets my dogs jumping up and down for their meals. Nutriment gives them... See more

Company replied

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Company details

  1. #107 of 161 best companies in Pet Care Store
  2. #67 of 87 best companies in Animal feed shop
  3. #45 of 83 best companies in Food Manufacturer
  4. #49 of 79 best companies in Food producer
  5. #6 of 13 best companies in Frozen food manufacturer
  6. #206 of 284 best companies in Pet shop

About Nutriment

Written by the company

Established in 2013, Nutriment has revolutionised the world of raw feeding. With complete dedication to Biologically Appropriate Raw Food (BARF) and a commitment to animal health and happiness, the team at Nutriment is unreservedly passionate about bringing raw feeding solutions to dogs and cats around the world.

Our fundamental principle is absolute quality, which is the highest priority for everything that we do here at Nutriment. From ingredient selection to recipe formulation, production processes to distribution and customer service, our stringent quality standards must be met at every step of our product journey. Shop starter packs We believe in sourcing premium British ingredients wherever we can, to deliver essential, high-quality nutrition to our canine and feline consumers. Our carefully selected variety of raw meats and fish, biologically appropriate vegetables, and nutrient-dense superfoods are innovatively combined in our recipes to produce uncompromising, high-quality and nutritious raw foods that promote optimal health for dogs and cats. Expertly designed by our in-house nutritionists, with consultation from industry professionals and veterinary partners, Nutriment’s premium raw food is the ultimate raw feeding solution.

All of our food products are manufactured by hand with great attention to detail at Laverstoke Park Farm, our countryside production facility in Overton, Hampshire. With organic certification and ethical approaches to farming and sustainability, we are extremely proud to maintain this approach to the manufacture of our award-winning raw food products.

Nutriment’s extensive raw food portfolio for dogs and cats includes our core range of complete raw feeding solutions, raw treats for cats and dogs, and supplementary meal solutions for at-home recipe formulation and health support. We strive to tailor raw feeding to the individual needs of dogs and cats, to ensure that their health and happiness can be supported as much as possible with their diet.

We are committed to continually developing sustainable and environmentally-friendly policies here at Nutriment. We use recycled plastic in our packaging, ensure our shipping and logistics team operates efficiently and work with Red Tractor assured farming partners. We also promote community and charity work. Get directly in touch with us to find out more.

Nutriment Starter Packs Available!

Written by the company

New to raw? Check out our special Starter Pack offers!
Our Starter Packs are at a discounted rate and contain everything you need to start you on your raw journey! https://www.nutriment.co.uk/raw-dog-food/raw-dog-food-starter-packs

Fast, reliable delivery

Fast, reliable next day deliveries available

Order before 1pm Monday-Thursday for next day delivery

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Replied to 93% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars
Verified

Rotten meat delivered late

The delivery was late. Not notified and then left a day late at the bottom of the drive. All defrosted and I am having to dispose of rotting meat

Date of experience: 28 July 2025

Rated 1 out of 5 stars

Beyond disappointed with this company

Beyond disappointed with this company! At our wits end trying to get a straight answer as to when or if they are still producing Nutriment gently steamed dog food. Even went to the trouble of going to Dog fest to find their stand and ask the question, no help what so ever. We changed our pup over to this food just before Christmas, it seemed to be good quality ingredients giving her what she needed to regain her strength following her recent illness. Due to the fact it suits her we want to continue, I check the website everyday for info but nothing. The company must know by now what the future plan is for this product and I’m sure your distributors and customers would very much appreciate a straight answer now.

Date of experience: 30 July 2025

Rated 5 out of 5 stars
Verified

Great product my dog loves it and has…

Great product my dog loves it and has never been better on a food

Date of experience: 24 July 2025

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Reply from Nutriment

Hi Matt Hyde,

Thank you so much!

We're thrilled to hear your dog is thriving on our food and loving every bite — that’s exactly what we love to hear! 💚🐾

Kind regards,

Team Nutriment

Rated 5 out of 5 stars
Verified

Great service speedy delivery

Great service speedy delivery

Date of experience: 13 June 2025

Nutriment logo

Reply from Nutriment

Hi John James,

Thank you! We're so glad you’re happy with our service and fast delivery — we really appreciate your support! 💚🐶

Kind regards,

Team Nutriment

Rated 5 out of 5 stars
Verified

Excellent quality food that my dogs…

Excellent quality food that my dogs enjoy, convenient size packs. Dispatched and delivered quickly.
Would recommend.

Date of experience: 23 July 2025

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Reply from Nutriment

Hi Mrs Z Monk,

Thank you for the kind words!

We're so pleased to hear your dogs enjoy the food and that the pack sizes and delivery service are working well for you. We really appreciate the recommendation! 💚🐾

Kind regards,

Team Nutriment

Rated 2 out of 5 stars
Verified

Great product (gently Steamed) BUT no…

Great product (gently Steamed) BUT no stock for weeks so had to change to an alternative product. I’m aware there was a production breakdown but communication was poor and problem should have been fixed. Get a better Maintenance team.

Date of experience: 22 July 2025

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Reply from Nutriment

Hi Rod Smith,

Thank you for your feedback — we really appreciate you taking the time to share your experience, and we’re sorry for the frustration this has caused.

You’re absolutely right that the production issue around our Gently Steamed range lasted longer than expected, and we completely understand how disappointing it was to have to switch products.

Thank you for sticking with us despite the inconvenience — your support means a great deal. 💚

Kind regards,

Team Nutriment

Rated 5 out of 5 stars
Verified

Our dogs love Nutriment

Our dogs love Nutriment. Quick delivery and great service.

Date of experience: 22 July 2025

Nutriment logo

Reply from Nutriment

Hi Mrs Brown,

Thank you so much!

We're delighted to hear your dogs are loving Nutriment and that you've been happy with our delivery and service. Your support means the world to us! 💚🐶

Kind regards,

Team Nutriment

Rated 5 out of 5 stars
Verified

Our dogs LOVE the raw food from…

Our dogs LOVE the raw food from nutriment.

Date of experience: 03 July 2025

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Reply from Nutriment

Hi Cathy Huddleston,

That’s so lovely to hear — thank you!

We’re thrilled your dogs are loving their Nutriment meals. Happy, healthy pups are exactly what we aim for! 🐾💚

Kind regards,

Team Nutriment

Rated 5 out of 5 stars
Verified

Have used this product for many years…

Have used this product for many years for all my dogs, no complaints so far!

Date of experience: 30 June 2025

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Reply from Nutriment

Hi Kathy,

Thank you for your continued support over the years — it means a lot to us!

We're so pleased to hear all your dogs have enjoyed our food. Here's to many more happy, healthy mealtimes! 🐾💚

Kind regards,

Team Nutriment

Rated 4 out of 5 stars
Verified

Website

It is now difficult to get onto your website whereas it was previously easy.

Date of experience: 18 July 2025

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Reply from Nutriment

Hi John,

Thank you for your feedback, and we're sorry to hear you've been having trouble accessing our website. We understand how frustrating that can be, especially when it was previously working smoothly.

We have recently changed our website, so if you had not logged in since we changed this could be a factor.

If you’re still experiencing issues, please feel free to let us know what device or browser you’re using, and we’ll do our best to help resolve it.

We really appreciate you taking the time to let us know. 💚

Kind regards,

Team Nutriment

Rated 5 out of 5 stars
Verified

Always helpful

Always helpful, polite and effecient

Date of experience: 08 July 2025

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Reply from Nutriment

Hi John Berezai,

Thank you so much for the kind words!

We're really glad to hear you've found our team helpful, polite, and efficient — that's exactly what we aim for. We truly appreciate your support! 💚🐾

Kind regards,

Team Nutriment

Rated 4 out of 5 stars
Verified

Good service and delivery

Good service and delivery, better to buy in bulk and be delivered but the delivery charge is too high

Date of experience: 28 June 2025

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Reply from Nutriment

Hi Eirene Massow,

Thank you for your honest feedback — we're really glad to hear you're happy with our service and delivery overall, and that buying in bulk works well for you.

We completely understand your concern about the delivery charge. Your comment has been noted and will be passed on to the team for review as we’re always looking for ways to improve.

We really appreciate your support! 💚🐾

Kind regards,

Team Nutriment

Rated 5 out of 5 stars
Verified

Happy Dogs

Feed both mine Nutriment and they have never been more happy and healthy. Love their prompt deliveries and always done with care.

Date of experience: 16 July 2025

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Reply from Nutriment

Hi Delia Giusto,

Thank you for your lovely feedback!

We're so happy to hear both your dogs are thriving on Nutriment and that you're pleased with the care and speed of our deliveries. It means a lot to know we're making a positive difference in their health and happiness! 🐶💚

Kind regards,

Team Nutriment

Rated 5 out of 5 stars
Verified

Easy to order

Easy to order, well packaged and delivered quickly

Date of experience: 16 July 2025

Nutriment logo

Reply from Nutriment

Hi Xris Morss,

Thank you for your feedback!

We're so pleased to hear you found the ordering process easy, the packaging secure, and the delivery quick. We really appreciate your support! 💚🐾

Kind regards,

Team Nutriment

Rated 3 out of 5 stars
Verified

My dog has digestion problems after…

My dog has digestion problems after your raw food

Date of experience: 14 July 2025

Nutriment logo

Reply from Nutriment

Hi Anna,

We're really sorry to hear that your dog has been experiencing digestive issues after trying our raw food — that’s never what we want for any of our customers or their pets.

Raw feeding can be a big change, and some dogs may need a slower transition period to adjust properly.

We'd love to learn more about what your dog has been experiencing so we can support you better — things like which variety you’ve been feeding, how long your dog has been on it, and any specific symptoms you’ve noticed.

Please don’t hesitate to reach out to our team directly at Customerservice@nutriment.co.

Your dog’s wellbeing is our top priority, and we’re here to help every step of the way. 💚🐾

Kind regards,

Team Nutriment

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