It was a competitive result using Confused.Com. It was self-explanatory of what your needs are and how to complete. The frustrating and repetitive process of paying was infuriating over 2 days. I c... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I’m only giving 4 stars because going through the on line forms when you get to payments it kept on taking me to virtual advisor this happened 5 or 6 times. Eventually I cancelled everything and start... See more
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Unable to contact this company despite being in chats with wait times of 10min and 5 mins, over 1 hour and no response whatsoever. I need to cancel my policy as I have sold my car, Would not use again... See more
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Easy to set up cover at a very reasonable cost. The noted Defacto 5 stars added confidence to the decision to go with nutshell. Trust Pilot rating however doesn't match that at 3.6 Somewhat concerne... See more
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Company details
- #223 of 225 best companies in Insurance agency
- #69 of 69 best companies in Car and Motor Insurance Agency
Written by the company
At nutshell, we’ve got car insurance cracked. Quite frankly, it’s been too complicated for too long. So, in a nutshell we are changing insurance for the better. We all know that sometimes, nutty things can happen. If you’ve had a bump, been hit by an uninsured driver, or even put in the wrong kind of fuel, we’ve got your back. Our claims team will help keep you moving and make the process as pain-free as possible, by treating people… well like… people. Car insurance is confusing enough, so to take out the hassle, we’ve included Motor Legal Protection in your cover for free. Not only that, but if you need to make a change, we won’t charge you admin fees. It’s all about the little wins in life, right?! We get that sitting on the phone for hours on end trying to sort out your motor insurance is far from ideal. That’s why we offer fuss-free, online servicing that allows you to view your policy documents 24/7. We have set out right from the start to make our experience as smooth as possible, so you can get on with doing the things that are important to you. That’s what we’re all about… insurance in a nutshell. Find out more at nutshell-insure.co.uk
Contact info
United Kingdom
- nutshell-insure.co.uk
3.5
Average
2K reviews
Asks customers to review
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Reply from nutshell Insure
Hi Mr Jones,
Thank you for taking the time to leave your review and feedback with ourselves. I'm sorry to hear you are still unhappy with your recent service.
Kirsty
Absolutely disgusting
Absolutely disgusting. Complete scammers, chat function doesn’t work so any queries about your policy are not going to be dealt with. I’m trying to cancel my insurance policy because I have sold my car due to illness but I simply cannot cancel it because there’s no function to do so and nobody to speak to. Avoid like the plague.
20 April 2026
Unprompted review
Reply from nutshell Insure
Hi Minnie,
Thank you for your review. I’m sorry to hear about your experience, especially given your circumstances.
We’d really like to look into this for you and help resolve the issue as quickly as possible. Could you please email your policy details to reviews@nutshell-insure.co.uk? Once we receive this, a member of our team will get in touch with you directly to assist with cancelling your policy and addressing your concerns.
We appreciate you bringing this to our attention and will do our best to put things right.
Leanne
Was going to be charged an extra £25 a…
Was going to be charged an extra £25 a month for changing the policy detail to include my personal number plate.
What a rip off!
Nutshell say no cost for amendments but charge it through your policy.
By cancelling the policy is cost £76 but saved me over £400 in policy fees over the year.
Avoid!
19 April 2026
Unprompted review
Reply from nutshell Insure
Hi Alanna,
I am so sorry to hear about your experience!
To clarify, there should be no change or charge with us for changing a number plate with us and if this has occurred, then we would really like to look into this and put things right!
Please send your policy details to us at reviews@nutshell-insure.co.uk so that we can review what went wrong and get this corrected.
Vicky
Very easy set up of my car insurance
Very easy set up of my car insurance. Very clear instructions
16 April 2026
Unprompted review
Reply from nutshell Insure
Hey Mohammed,
Thank you for taking the time to leave us your five-star review!
Welcome to Nutshell Insurance.
Vicky
I am rating 5 based on…
I am rating 5 based on; best quote from a meerkat, all links worked, straight forward easy platform to follow… so far so good.
16 April 2026
Unprompted review
Reply from nutshell Insure
Hi Nicky,
Thanks for the great 5 star review and feedback!
Kirsty
Absolutely terrible customer service
Absolutely terrible customer service. You can’t speak by phone to a real person for starters, and when you get through to a customer service person eventually they are unable to help you. I was cut off twice, and on my third attempt was cut off after an extremely frustrating conversation. All I wanted to do was add my son to my policy, how hard can that be? They said I was unable to do this until the day of his 17th birthday and not beforehand for this date. Then I asked if I could just have a quote and they started asking me for all my details all over again when I am already insured by them. Good prices but absolutely appalling customer service, avoid
17 April 2026
Unprompted review
Reply from nutshell Insure
Hi Keeley,
I'm sorry to hear you were unhappy with the service provided when trying to get a quote to add your son onto the policy with ourselves. We need to wait until the person turns 17 to ensure that we are giving an accurate quote as insurance rates change daily. If you would like to discuss this further with us, please email your policy details over to reviews@nutshell-insure.co.uk and we can be in touch.
Kirsty
Fantastic easy to navigate nutshell for…
Fantastic easy to navigate nutshell for car insurance,no stress very informative,good price,so very happy
16 April 2026
Unprompted review
Reply from nutshell Insure
Hi Kevin,
It's fantastic to hear you found our site easy to navigate and you were happy with the premium!
Kirsty
Change of car details
I can’t believe how easy it was to change my car details and it only increased by £4 month. Much better than any other time I have tried to change my car details with an insurer. Still waiting for the catch……
17 April 2026
Unprompted review
Reply from nutshell Insure
Hi Keri,
It's fantastic to hear how easy you found it changing your car details online with ourselves!
Kirsty
Avoid like the plague updated
Avoid like the plague. They took money out of my account without my authority under the ruse of looking at renewal prices. Needless to say ill not be renewing with them. Dont trust them
After having a discussion with kirsty the matter has now been resolved.
Dealing with robots and online only can cause problems/misunderstanding.
17 April 2026
Unprompted review
Reply from nutshell Insure
**UPDATE 20/04/2026**
Thanks again for speaking to me today to discuss your concerns. I'm glad I was able to provide some clarity regarding the policy financials, and I'm sorry for any inconvenience caused.
Many thanks,
Kirsty
Hi Ryan,
I’m sorry to hear your concerns about a payment being taken — we would never take funds without authorisation or prior notification. Please send your policy details to reviews@nutshell-insure.co.uk so we can investigate and clarify what happened.
Vicky
Avoid like the plague
Avoid like the plague. Cancelled my policy and will not send a pdf of my 9 years no claim. Will only send an email which is obviously not accepted by any other insurer. Called the one phone line.. gave me a support email address which turned out to be an internal one for Shell Petrochemicals..best comment form the person i spoke to was "we are cheap as we have no customer service"...i don't think they realise the irony of that comment. Also say all documents are available for two years after cancellation.. i could not access them after two days. utterly devoid of service levels and giving a ****
17 April 2026
Unprompted review
Reply from nutshell Insure
Hi Matthew,
Thank you for your feedback — I’m really sorry to hear about your experience and the frustration this has caused.
To clarify, proof of your no claims can be downloaded directly from your online account 24 hours after your policy has been cancelled. In addition, the no claims proof we provide is in an acceptable format for insurers. However, some insurers may not accept it depending on how it is presented to them, such as screenshots or formats that could be altered or edited.
If you still need assistance please send your policy details to us at reviews@nutshell-insure.co.uk and we’ll be happy to help.
Vicky
Absolutely disgusting customer service…
Absolutely disgusting customer service avoid like the plague, sold my vehicle that I had insured with this company and they are trying to charge me a cancellation fee even though I'd sold the car a month prior, they received a month's insurance premium for nothing and still have the gall to try and get another two months of payments from me in the guise of a cancellation fee! I was also threatened with the debt collectors by the customer service agent so my advice is don't do business with this company and I guess I'll be seeing them in court! I today received a phone call from kirsty with regards to the policy I wanted cancelled and she has given the company a bit of respect back with regards to my experience with nutshell, well done kirsty top marks to you!
15 April 2026
Unprompted review
Reply from nutshell Insure
Hi Wayne,
I'm sorry to hear you were unhappy with the cost to cancel your policy with ourselves. Please can you email your policy details over to reviews@nutshell-insure.co.uk so we can discuss this further with you.
Kirsty
Reply from nutshell Insure
Hi D H,
Thanks for the great 5 star review and feedback!
Kirsty
Difficult to speak to anyone as only an…
Difficult to speak to anyone as only an line service. The online slider to change the start date of car insurance does not work. Not a good start to this new insurer.
15 April 2026
Reply from nutshell Insure
Hi Mrs H Esposito,
I'm sorry to hear you have been having issues getting in touch with our customer services team. We will be in touch to see how we can assist you further.
Kirsty
Reply from nutshell Insure
Hiya Stephen,
Thank you for the fantastic 5 star review!
We're so happy to hear you found everything easy and clear, and that you got a great deal – that’s exactly what we aim for
We really appreciate you choosing Nutshell, and if you ever need anything, we’re always here to help.
Welcome aboard!
Thanks Laura
Refused insurance...age discrimination
Received renewal letter April 2026 saying they would not offer me renewal insurance.
My details ae exactly the same as previous year and have had no claims, no licence points etc...everything exactly the same except I am 1 year older and now 81...so age discrimination.
Wrote to them asking for explanation....no reply received
14 April 2026
Unprompted review
Reply from nutshell Insure
Hi Dan,
Thank you for your feedback!
We’re sorry to hear about your renewal situation and understand how disappointing and frustrating that must feel, especially when your circumstances haven’t changed. We always aim to be as clear and fair as possible when it comes to renewal decisions.
While we’re unable to discuss specific details here, we will be in touch and make sure your query has been fully addressed.
We truly appreciate you taking the time to share your experience!
Thanks Laura
I’m not very good at getting insurance…
I’m not very good at getting insurance quotes but I managed to do so with you, there was time I didn’t know how to pay for it and after trying several times I managed to but still not quite sure how I did, I do wish it could be made easier for people like myself who aren’t to good at doing this but I got there in the end. I would so much rather have a person to talk to
14 April 2026
Reply from nutshell Insure
Hey,
Thank you so much for sharing your experience with us – we really appreciate your honesty!
We’re so pleased to hear that you were able to get your quote and complete everything in the end, especially as it wasn’t the easiest process for you. That said, we’re sorry to hear you found parts of it confusing, particularly around making the payment – that’s definitely something we want to keep improving.
We completely understand that not everyone finds online journeys straightforward, and your feedback about preferring to speak to a real person is really valuable to us. We’ll make sure this is passed on to the team as we’re always looking at ways to make things simpler.
Thanks again for sticking with it and getting there in the end – and if you ever need help, we’re always here for you!
Laura
It was great
It was great, very easy to use as it's all online and I am very happy with the price.
12 April 2026
Reply from nutshell Insure
Hey Wayne,
Thanks so much for your fantastic feedback!
We're thrilled to hear you found everything so easy to use and that our online process made things simple for you. Even better that you're happy with the price too – that’s what we love to hear!
If you ever need anything, we're always here to help. Welcome to Nutshell!
Thanks Laura
Excellent customer service
I received excellent customer service and a very quick response to my query. Would recommend Nutshell.
13 April 2026
Reply from nutshell Insure
Hi Clare,
I am sorry to hear that you weren't satisfied with your experience with Nutshell, and I can understand that it may be frustrating to be charged a cancellation fee after just two hours of setting up the policy.
We try to make it as clear as possible about our fees and charges by disclosing them at the point of sale so that customers can make an informed choice before proceeding to purchase the policy.
We will be in touch to discuss this further.
Refused to payout and decided to void…
Refused to payout and decided to void my policy, which it took them 3 months to decide upon, absolute cowboys. My car had modifications such as wind deflectors and tinted windows (which were on the car when I purchased it) and aftermarket alloy wheels (I had to replace the wheels due to pothole damage, so replaced on a recommendation from a wheel manufacturer as to the correct safe wheels for the vehicle). AVOID THIS COMPANY AT ALL COST
13 April 2026
Unprompted review
Reply from nutshell Insure
Hi Gregory,
I am really sorry to hear about the voidance of your policy and refusal to pay out!
Decisions like this come directly from the underwriter as to what they decide when there are unconfirmed modifications on the vehicle and we are not able to change or challenge their decision.
If you send your policy details to us at reviews@nutshell-insure.co.uk we would be happy to raise the matter as a complaint which would be referred to the underwriter.
Vicky
I have 12 years no claims but nutshell…
i have 12 years no claims but nutshell reduced to 9 years. no way to contact and they do not have any means for documents to be sent to them
12 April 2026
Unprompted review
Reply from nutshell Insure
Hi Koshy,
We're sorry to hear that you are unhappy with your No Claims Discount and that you are having issues contacting us. We will be in touch to explain further.
Kirsty
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