It was a competitive result using Confused.Com. It was self-explanatory of what your needs are and how to complete. The frustrating and repetitive process of paying was infuriating over 2 days. I c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m only giving 4 stars because going through the on line forms when you get to payments it kept on taking me to virtual advisor this happened 5 or 6 times. Eventually I cancelled everything and start... See more
Company replied
Unable to contact this company despite being in chats with wait times of 10min and 5 mins, over 1 hour and no response whatsoever. I need to cancel my policy as I have sold my car, Would not use again... See more
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Easy to set up cover at a very reasonable cost. The noted Defacto 5 stars added confidence to the decision to go with nutshell. Trust Pilot rating however doesn't match that at 3.6 Somewhat concerne... See more
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Company details
- #223 of 225 best companies in Insurance agency
- #69 of 69 best companies in Car and Motor Insurance Agency
Written by the company
At nutshell, we’ve got car insurance cracked. Quite frankly, it’s been too complicated for too long. So, in a nutshell we are changing insurance for the better. We all know that sometimes, nutty things can happen. If you’ve had a bump, been hit by an uninsured driver, or even put in the wrong kind of fuel, we’ve got your back. Our claims team will help keep you moving and make the process as pain-free as possible, by treating people… well like… people. Car insurance is confusing enough, so to take out the hassle, we’ve included Motor Legal Protection in your cover for free. Not only that, but if you need to make a change, we won’t charge you admin fees. It’s all about the little wins in life, right?! We get that sitting on the phone for hours on end trying to sort out your motor insurance is far from ideal. That’s why we offer fuss-free, online servicing that allows you to view your policy documents 24/7. We have set out right from the start to make our experience as smooth as possible, so you can get on with doing the things that are important to you. That’s what we’re all about… insurance in a nutshell. Find out more at nutshell-insure.co.uk
Contact info
United Kingdom
- nutshell-insure.co.uk
3.5
Average
2K reviews
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Customer services rubbish
Second review in 2 weeks will not use this company again was buying a car and premium was double the price but ended up not buying that car. I have now bought a new car and they can't insurance. A basic car a vauxhall mokka because I only have a month to go before renewal and I need to cancel also say I only have 9 years no claims when in fact I will have 14 years at the end of policy. Now I will get phone calls wanting to talk don't phone as got insurance elsewhere
12 April 2026
Unprompted review
Reply from nutshell Insure
Hi Brian,
I'm sorry to hear we were unable to offer you a quote to amend the vehicle on your policy with ourselves. If you need any assistance cancelling your policy, please feel free to email us, and we can be in touch.
Kirsty
I found the price reasonable
I found the price reasonable, i found the site easy to navigate and easy to pay, I'm not looking to claim, so I can't say what the chat bot is like to use
10 April 2026
Reply from nutshell Insure
Hi Mark,
Thanks for your 5 star review and feedback! It's fantastic to hear you found the premium reasonable and the site easy to navigate!
Kirsty
Very poor indeed
Very poor indeed. I renewed my car insurance with nutshell due to a good price on Money SuperMarket,I paid up front for the year. The next day I receive an email from nutmeg saying due to info on the CUE system that they have to increase the price. Using the chat system is slow and ineffective . I decided to cancel as only 3 days into contract. Told I would have to pay £25 admin fee..I have no trust I this firm should I need to make a claim. Not customer focused , awkward to deal with. Wish I’d stayed with the A A now but wanted to save some money, false dawn. I do not recommend this company.
11 April 2026
Reply from nutshell Insure
Hi E P,
Thank you for taking the time to leave your review and feedback with ourselves. We're sorry to hear you were unhappy with the CUE update on your policy and the cost to cancel. We will be in touch to discuss this further with you.
Kirsty
Reply from nutshell Insure
Hi Neil,
Thank you for your great feedback!
We’re really pleased to hear you found the process quick, easy, and at a very good price. That’s exactly the experience we aim to deliver at Nutshell Insurance.
We really appreciate you taking the time to share your thoughts and hope to help you again in the future!
Thanks Laura
Went online quite easy to use good…
Went online quite easy to use good value prices for car insurance
8 April 2026
Unprompted review
Reply from nutshell Insure
Hiya Mahil,
Thank you for your lovely feedback!
We’re thrilled to hear you found our online system easy to use and that you were happy with the value of your car insurance. Making the process simple and affordable is exactly what we aim for.
If you ever need any help or have any questions in the future, we’re always here for you.
Thanks again for choosing us!
Laura
I changed my car insurence through…
I changed my car insurence through Compare the market.
It was done very quickly and with great ease
8 April 2026
Unprompted review
Reply from nutshell Insure
Hello Trevor,
Thank you for your great review!
We’re so happy to hear that switching your car insurance through Compare the Market was quick and easy—that’s exactly the experience we aim to deliver!
Making things simple and hassle-free is what we’re all about, so it’s fantastic to know we hit the mark for you.
Welcome to the Nutshell family!
Thanks Laura
Charged for cancelling before the policy even starts
I’ve just bought the policy and when received the documents, I’ve checked the certificate which says that driving other vehicles is not allowed. Tried to cancel the policy which starts on the 21st but have been charged £25 for cancelling. No grace period nothing! In future make it clear if driving other vehicles is allowed or not before making customer buy a policy to find out. Update : Vicky has resolved the issue and refunded me the £25 that was charged.
9 April 2026
Unprompted review
Reply from nutshell Insure
Hello,
Thank you for your feedback, and we’re really sorry to hear about your experience.
We understand how important it is to have clarity around features like Driving Other Vehicles cover, and we’re sorry if this wasn’t clear before you purchased your policy. Your comments are really valuable and will be shared with our team to help improve how we present this information upfront.
Regarding the cancellation fee, this is outlined in our terms and conditions, but we appreciate that this can still be frustrating—especially when you’ve only just taken out the policy.
We’d really like the opportunity to look into this further for you and see if there’s anything we can do to help. Please email your policy details to us at reviews@nutshell-insure.co.uk to allow to get in touch with you.
Thank you again for bringing this to our attention!
Laura
I found the whole process very easy to…
I found the whole process very easy to use. I was surprised to see how much was included in the policy for the price, I was able to add road side assistance and uk recovery for under £50.00
I found them on compare the market and they gave me the best price.
Highly recommend.
8 April 2026
Unprompted review
Reply from nutshell Insure
Hi Colin,
Thank you so much for this amazing review!
We’re thrilled to hear that you found the whole process so easy to use and that the cover offered great value for money. It’s fantastic that you were able to add roadside assistance and UK recovery at such a great price too!
We’re also really pleased you found us on Compare the Market and that we could offer you the best deal—music to our ears!
Your recommendation means a lot to us, and if you ever need anything, the Nutshell team is always here to help. Safe travels!
Laura
I completed everything as asked
I completed everything as asked, you have taken payment, then o went onto MY ACCOUNT to see if I could print off details and it just said something cement wrong, then they wanted a password which I only used Face ID so it would except just another password.. frustrating
9 April 2026
Reply from nutshell Insure
Hi Michael,
Thank you for your review and for sharing your experience.
We’re very sorry for the frustration this has caused. We understand how annoying it must be when everything seems set up correctly but you can’t access your account or documents.
A member of our team will be in touch shortly to see how we can help get this sorted for you and ensure you can access your policy details without any further issues.
We really appreciate your patience while we look into this.
Leanne
Worst company ever
Firstly, i applied for the insurance to be told, they was upping the price of the policy due to not telling them about a windscreen claim that had happened over 5 years ago.
Then when i tried to change my direct debit date was met with nothing but hassel, as had to wait till my payment had gone through before could change the date in that same month, had to be done via online chat portal no number to call anyone. Not acceptable for a buisness claiming to be very good.
Would not recommend to anyone only to ombudsmen
9 April 2026
Unprompted review
Reply from nutshell Insure
Hi Scott,
I am really sorry that we could not fulfil your request until the payment had cleared.
We do aim to make it as clear as possible at the point of sale that this is an online-only policy type which is designed to allow customers to manage their policy online and with the assistance of webchat, allowing us to discount the policy premiums offered.
All claims are handled in the same way as a standard policy, and there are helplines to call if you need to make a claim.
If you still require help with your payment dates, we will be happy to look at this for you if you send your policy details to us at reviews@nutshell-insure.co.uk.
Vicky
Just paid in full for a new policy and…
Just paid in full for a new policy and you have no access to an on line account, no contact telephone number and no email address to make contact with.
9 April 2026
Reply from nutshell Insure
Hello James,
Thanks so much for your feedback—we really appreciate you taking the time to share your experience!
At Nutshell Insurance, we offer a fully online policy designed to be quick, simple, and easy to manage digitally. This means you can access your documents and policy information anytime through your online account, without the need to wait on phone lines.
We’re sorry to hear you’ve had difficulty locating your account access. If you’ve just taken out your policy, your account details and login instructions should be included in your welcome email—be sure to check your inbox (and junk folder just in case!).
If you’re still having trouble getting set up, please reach out to us through the online support options available on our website, and we’ll be happy to help get everything sorted for you.
Thanks again for choosing Nutshell Insurance—we’re here to help make things as smooth and straightforward as possible!
Thanks Laura
Refund due?
Website is good, but refund should have been due for over a month's cover that was cancelled by me, due to cheaper quote elsewhere.
9 April 2026
Unprompted review
Reply from nutshell Insure
Hi,
Thank you for taking the time to leave us your review!
If you send your policy details to us at reviews@nutshell-insure.co.uk we will be happy to look into your refund for you.
Vicky
Happy with the policy coverage and…
Happy with the policy coverage and price.
7 April 2026
Unprompted review
Reply from nutshell Insure
Hi Brian,
Thank your for taking the time to leave your review!
Vicky
Reply from nutshell Insure
Hey Natalie,
Thank you for taking the time to leave your great review!
Vicky
Would give them 0 if possible what a…
Would give them 0 if possible what a joke of a company car was involved in a non fault accident they arrange to have my car recovered from the road side.
3 days later they can’t locate my car it’s gone missing what a joke no phone calls from them no emails not messages at all they basically lost my car.
I managed to locate the vehicle location and called them to let them know where the car was and guess what nothing now 5 days in and they still haven’t sorted the paper work to have the car released from the storage place.. I have called the storage please and been told until nutshell contact them and give them the information the car isn’t going anywhere not even back to me..
How is this acceptable honestly they may have good prices but if you want a pice of mind when an accident or claim happened these are definitely not the people to choose.
I have had no phone calls or emails the whole time it’s been me chasing them to find out what’s happening with my car still nothing be careful people
8 April 2026
Unprompted review
Reply from nutshell Insure
Hi Matt,
Thank you for your feedback, and I am very sorry to hear about your experience.
I can only imagine how distressing and frustrating this situation must have been, particularly after a non-fault accident and then not being able to locate your vehicle or receive updates. This is not the level of service we expect to provide, and I sincerely apologise for the lack of communication and the delays you have encountered.
We would like to investigate this matter urgently with our claims team to understand what has happened and ensure this is resolved as quickly as possible. Please could you email your policy details and any additional information to reviews@nutshell-insure.co.uk so we can escalate this directly and review your case in full?
Your feedback is extremely important to us, and we take concerns like this very seriously to improve both our processes and communication.
Leanne
Unfair charging and refund delays
I cancelled the policy within 10 minutes of taking it out as my previous insurer agreed to beat Nutshell's price. Nutshell levied a £25 charge and I now have to wait up to 7 days for the refund. Ridiculous! Will never use them in future.
Update: so, I had s reply from Nutshell asking for more information so they could look into it for me, which I emailed through to them. And, guess what, heard absolutely nothing since!!
7 April 2026
Unprompted review
Reply from nutshell Insure
Hi Jackie,
Thank you for your feedback, and I am sorry to hear about your experience.
I understand how frustrating it must have been to be charged a fee despite cancelling your policy shortly after taking it out, and I appreciate why this has left you feeling dissatisfied.
We would like to look into this further for you and ensure your concerns are reviewed appropriately. Please could you email your policy details and any additional information to reviews@nutshell-insure.co.uk so we can look into this for you?
Your feedback is important to us, and it helps us to improve our service and processes going forward.
Leanne
Great insurers
Fantastic customer service, I had a problem and Leanne got it sorted really quick. She was extremely helpful and professional, definitely an asset to Nutshell.
7 April 2026
Unprompted review
Reply from nutshell Insure
Hello Lord M,
Thanks for taking the time to share your feedback – we’re really sorry to hear how frustrated you feel about the cancellation charge!
We completely understand that fees like this can come as an unwelcome surprise, especially when you’ve handled the process yourself. Our cancellation fees are outlined in the policy terms from the start, as they help cover administrative and setup costs involved in arranging and maintaining the policy. That said, we never want anyone to feel disappointed or unfairly treated.
Your comments are genuinely important to us, and we’ll be sure to pass this on to the team as we’re always looking for ways to improve our service and communication.
If you’d be open to it, we’d really appreciate the chance to review your situation in more detail and make sure everything was handled correctly. Please email your policy details to us at reviews@nutshell-insure.co.uk so we can help further.
Many Thanks Laura
i don't have accese to my documents
7 April 2026
Reply from nutshell Insure
Hi,
Thank you for your review, and I’m sorry to hear that you’re unable to access your documents.
We’ll be in touch to help resolve this for you and ensure you can access everything you need.
Leanne
Not happy!!!!
I applied online and everything seems to be ok. After I paid I received an email telling me I did not declare a claim. It as for a window replacement for a vehicle I had and soled in 2022. I was not aware I had to DECLARE it.
I was asked and additional payment of £118.23
I immediately canceled the policy, Because of the following reason.
My wife also renewed her policy and as I was a named driver the same None declaration came up on her policy.
But her new company, RAC online DID NOT CHARGE HER EXTRA!
3 April 2026
Unprompted review
Reply from nutshell Insure
Hi Henk,
Thanks for sharing your experience — and sorry for the confusion this has caused.
We understand how frustrating it must have been to be asked for an additional payment after you’d already taken out the policy, especially when you weren’t aware that a previous window claim needed to be declared.
For clarity, insurers usually require all claims to be disclosed — including things like windscreen or window repairs — even if they were for a previous vehicle. This helps ensure the details provided are accurate and the premium is correctly calculated from the start.
That said, we appreciate this isn’t always clearly understood, and we’re sorry if this wasn’t made clearer during your application.
We understand your decision to cancel and appreciate you taking the time to share your feedback.
If you would like us to look into this further, please send your policy details to us at reviews@nutshell-insure.co.uk.
Kind regards,
Vicky
Process was really easy
Process was really easy, I asked a question via the chat and received a response straight away. Would recommend.
4 April 2026
Unprompted review
Reply from nutshell Insure
Hiya Nichola,
Thank you for your excellent review!
We’re excited to hear that our process was easy and that our chat team could help you straight away. Your recommendation means a lot—making things quick and simple is exactly what we aim for at Nutshell Insurance!
Thanks for choosing us!
Laura
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