Hey y'all if you’re going to advertise on a car. Be sure your driver knows how to drive and more importantly drive safely.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Just getting started with my first restaurant review scheduled for tomorrow. Overall, I think you're doing a good job. Sometimes though, things are a bit wonky. The explanations of procedures are unne... See more
Hey Jacob, I haven't started my journey yet but answere one question! Do I pay for the dinner then get reimbursed! Lmk asap! You know why? Once I know this answer, you at observations have hired the b... See more
Observati’s platform is user friendly! I enjoyed setting up an account and navigating their website. I am looking forward to writing my first review! Well done Observati, I look forward to working wit... See more
So Far, so good
So far, I'm loving the experience being behind the scenes of the reviews.... its a great opportunity and something I can do on the side without effecting my everyday routines especially with my little one. ♥️
So far everyone has been very nice
So far everyone has been very nice, helpful, made sure I have all the information I need in order to be successful.
So far it’s been an easy experience
So far it’s been an easy experience. I’m all set up to go dine. And then I can report back more information as I’ve not yet had my first outing!
I received my window decal and I am in…
I received my window decal and I am in the process of installing it.
Thanks, Nelson Coy
Fun Food
The best way to eat is to enjoy it wisely observati.com has completed all expectations and for filled all experiences with change to spare..
new user
I haven't yet had the time to do any reviews yet but I wanted to give some feedback on the platform itself. I very much enjoy the layout and how easy it is to navigate. It is also nice to have metrics displayed as they are to keep track and to plan. It also is nice that you guys have value forward emails designed to help new users get upto speed quickly on the do's and dont's.
The 49th State Alaska
So far with the negative reviews not sure if folks were honest in the first place or not understanding what was asked of them. I have not seen the same but everyone is different in understanding and carrying out instructions.
I feel supported to get started
I feel supported to get started. I hope to submit my first review next week.
Thank you for asking.
When I started
When I started, I didn't realize it would take so long to be approved for a job. The first one I requested was Extreme Meltz. I planned to go the same day as I requested the job not realizing it would take up to 4 days. I will still complete the restaurant review and send it in knowing I may not get credit for it. We plan to go back again anyway.
Amazing company to work with/for.
Great premise but Need better support
After our first eat out I was eager to write our first review. However I had technical problems using my iPad. I could not go back to see what I had written or make corrections. I wrote to secret shoppers and Observati but received no reply. A week later I called Observati and was told I would get a callback the next day. It never came. I called a second time and finally got an answer, not a very satisfactory answer but an answer.
Customer service
I needed help getting a replacement decal. The replacement was lost in the mail. Hazel sent a second replacement and I really appreciate that. Above and beyond!
Lots of Problems
There are numerous issues with Observati:
1. You’re charged a $19 monthly - do your math to see if it’s worth it
2. Wait time for restaurant approval and review approval lags longer than stated 72 hours
3. Some listed restaurant.com places are closed and others won’t honor the “gift card,” coupons, with the highest amount @ $25, but it requires you to spend minimum of $50 to redeem it.
4. It’s been a month and I still did not get my earnings transferred to PayPal for my reviews. Customer service says they pushed on it internally, but no results so far. Don’t know if I’ll even get paid?
5. Limited amount of restaurants listed in my city with mainly pizzas, Mexican and Indian fare, lacking variety.
Easy process. From the Food To The Reward.
After my successful placement as a Secret Shopper/food reviewer, my schedule changed from my employer and observati has been extremely understanding, and have continued in their Excellence for the routinely offerings of new restaurants for new reviews and rewards. It's always fun, and the easily submitted review, online has helped me in so many ways.
They did what they said they would
They did what they said they would, after I wrote a review, I received gift cards for restaurant.com
Review time
It’s been great. However, reviews might take longer than the 72 hours that they state. So it’s hard to plan out your strategy. My last review took over a week to get approved.
Quick response by staff
The issue I had signing up was resolved quickly by the staff via email. I look forward doing my first restaurant review since, I was approved today for tomorrow:)
This company initially offered $50 cash…
This company initially offered $50 cash plus worthless coupons. That wasn't bad since I could eat a meal and submit my review ending up with at least $30 in profit. They then lowered it to $30 and now down to $20 plus those worthless coupons that very few outlets accept. In other words, you go into restaurant A and purchase an order for say $15 or more nowadays. $20-$15 net you $5. Minus your gas and you will be lucky to break even. Be warned. When you bring this up to them, they taut those coupons.
Still learning
Still learning. Am confused about how restaurant coupons work
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








