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See what reviewers are saying

Rated 1 out of 5 stars

Hey y'all if you’re going to advertise on a car. Be sure your driver knows how to drive and more importantly drive safely.

Rated 4 out of 5 stars

Just getting started with my first restaurant review scheduled for tomorrow. Overall, I think you're doing a good job. Sometimes though, things are a bit wonky. The explanations of procedures are unne... See more

Rated 5 out of 5 stars

Hey Jacob, I haven't started my journey yet but answere one question! Do I pay for the dinner then get reimbursed! Lmk asap! You know why? Once I know this answer, you at observations have hired the b... See more

Rated 4 out of 5 stars

Observati’s platform is user friendly! I enjoyed setting up an account and navigating their website. I am looking forward to writing my first review! Well done Observati, I look forward to working wit... See more

Company details


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4.0

Great

TrustScore 4 out of 5

571 reviews

5-star
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See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So Far, so good

So far, I'm loving the experience being behind the scenes of the reviews.... its a great opportunity and something I can do on the side without effecting my everyday routines especially with my little one. ♥️

29 March 2024
Unprompted review
Rated 5 out of 5 stars

Fun Food

The best way to eat is to enjoy it wisely observati.com has completed all expectations and for filled all experiences with change to spare..

19 March 2024
Unprompted review
Rated 5 out of 5 stars

new user

I haven't yet had the time to do any reviews yet but I wanted to give some feedback on the platform itself. I very much enjoy the layout and how easy it is to navigate. It is also nice to have metrics displayed as they are to keep track and to plan. It also is nice that you guys have value forward emails designed to help new users get upto speed quickly on the do's and dont's.

19 March 2024
Unprompted review
Rated 5 out of 5 stars

The 49th State Alaska

So far with the negative reviews not sure if folks were honest in the first place or not understanding what was asked of them. I have not seen the same but everyone is different in understanding and carrying out instructions.

7 March 2024
Unprompted review
Rated 4 out of 5 stars

When I started

When I started, I didn't realize it would take so long to be approved for a job. The first one I requested was Extreme Meltz. I planned to go the same day as I requested the job not realizing it would take up to 4 days. I will still complete the restaurant review and send it in knowing I may not get credit for it. We plan to go back again anyway.

13 March 2024
Unprompted review
Rated 4 out of 5 stars

Great premise but Need better support

After our first eat out I was eager to write our first review. However I had technical problems using my iPad. I could not go back to see what I had written or make corrections. I wrote to secret shoppers and Observati but received no reply. A week later I called Observati and was told I would get a callback the next day. It never came. I called a second time and finally got an answer, not a very satisfactory answer but an answer.

4 March 2024
Unprompted review
Rated 5 out of 5 stars

Customer service

I needed help getting a replacement decal. The replacement was lost in the mail. Hazel sent a second replacement and I really appreciate that. Above and beyond!

29 February 2024
Unprompted review
Rated 1 out of 5 stars

Lots of Problems

There are numerous issues with Observati:
1. You’re charged a $19 monthly - do your math to see if it’s worth it
2. Wait time for restaurant approval and review approval lags longer than stated 72 hours
3. Some listed restaurant.com places are closed and others won’t honor the “gift card,” coupons, with the highest amount @ $25, but it requires you to spend minimum of $50 to redeem it.
4. It’s been a month and I still did not get my earnings transferred to PayPal for my reviews. Customer service says they pushed on it internally, but no results so far. Don’t know if I’ll even get paid?
5. Limited amount of restaurants listed in my city with mainly pizzas, Mexican and Indian fare, lacking variety.

5 March 2024
Unprompted review
Rated 5 out of 5 stars

Easy process. From the Food To The Reward.

After my successful placement as a Secret Shopper/food reviewer, my schedule changed from my employer and observati has been extremely understanding, and have continued in their Excellence for the routinely offerings of new restaurants for new reviews and rewards. It's always fun, and the easily submitted review, online has helped me in so many ways.

13 February 2024
Unprompted review
Rated 4 out of 5 stars

Review time

It’s been great. However, reviews might take longer than the 72 hours that they state. So it’s hard to plan out your strategy. My last review took over a week to get approved.

19 February 2024
Unprompted review
Rated 5 out of 5 stars

Quick response by staff

The issue I had signing up was resolved quickly by the staff via email. I look forward doing my first restaurant review since, I was approved today for tomorrow:)

29 February 2024
Unprompted review
Rated 1 out of 5 stars

This company initially offered $50 cash…

This company initially offered $50 cash plus worthless coupons. That wasn't bad since I could eat a meal and submit my review ending up with at least $30 in profit. They then lowered it to $30 and now down to $20 plus those worthless coupons that very few outlets accept. In other words, you go into restaurant A and purchase an order for say $15 or more nowadays. $20-$15 net you $5. Minus your gas and you will be lucky to break even. Be warned. When you bring this up to them, they taut those coupons.

29 February 2024
Unprompted review

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