Octopus Energy Reviews 

Excellent response time and very helpful. Thanks Sam!

Following the purchase of an electric vehicle (EV), I needed to change my electricity import and export tariffs. I struggled a bit with doing this online via the Octopus account, so I phoned the helpline and spoke with Beth. Beth quickly understood my needs and helped me to migrate to a new export tariff and Octopus Go for EV charging. Unfortunately, as Beth explained to me, the car and EV socket weren't compatible with intelligent Octopus. The service I received from Beth was excellent, both over the phone and via email. Straight forward, simple and helpful. We are now on the right tariffs for us and the switchover took no time at all. Very pleased. Thank you Beth.

Quick response and helpful emails from a human being, request quickly resolved, what is not to like.

While happy with the service im extremely unhappy that an offer given for a 18 month fixed term contract was withdrawn and offered again at a higher price.

Also my communications to the company have not been acknowledged or answered
Margaret hanson

Beth answered my query quickly and professionally. She also followed up when I hadn't got back to her. Octopus Customer Service as excellent as ever.

Needed to change tariff as contract ending and spoke to Jada who provided the information I needed
Very pleasanr, efficient and dealt with my query in a professional and courteous manner, highly recommended. Thank you.

EV cannot shows plugged in since 11/10. Followed in struction reconnectting, eventually success on 13/10 and it works on 13/10 night & 14/10 morning. However, it cannot shows plugged in again since 14/10 evening. It is frustrating, poor positioning, works randomly. This is causing my great distress and disturbing my life!

Emily looked into the matter & explained it fully & then fixed it

Spoke to Steve who was a great help and explained everything to me he was kind and helped with loading the App

Stephanie spoke clearly and asked how she could help,she listened and explained what j needed to know going forward and arranged a date for installation of my new upgraded meter, thankyou

I spent 3 hours on 4 calls to two energy companies supplying a house I moved into. They were far from helpful and one gave - quite simply - awful service. They told me it would take 2.5 months to move from a pay as you go meters to a normal one. 10mins on a call to Evie at Octopus and everything is sorted.

We wanted advice on the 18 months fixed tariff for our joint fixed pension each month Hannah explained the other tariffs in detail with price's if you wanted to change or cancel fixed tariffs this was very helpful we have changed to 18 months fixed tariff rate thanks Customer Service

The agent was very polite, knowledgeable and helpful, and provided the information I required.

Fazlin was patient and knowledgeable and dealt with my issue efficiently and effectively, thank you

I tried to change the DD bank but was unable to do this thru the app. I used the send us a message system but hadn’t received a reply. I then called and had problems with the girl on the telephone before I was cut off. when I redialled I got straight through to an operator who was “on the ball” and totally understood- she did the necessary transaction quickly & efficiently- so, after a frustrating start it all ended well

I've been with Octopus for years and always been very happy with the service and price.
Things started to go wrong when I decided to get an electric car and there for I needed a charger and a suitable tariff.
At first I was told I could register for the intelligent Go with my temporary 3 pin plug in charger, this turned out not to be the case. Then I enquired about the charger and installation and was given a price, this price turned out to be £200 more than other professional organisations offered the same charger installed, nevertheless, because I trusted Octopus I thought I would stick with them, in going through the order process I was asked to pay the full amount upfront, even though I'd been a trusted customer for years and during that time Octopus always had my money, hundreds of pounds, at the time of my call I was over £600 in credit. All the other major suppliers, who were at least £200 cheaper offered 0% interest free credit. Made me feel very under valued as a customer so I didn't go with Octopus for the charger.
I bought an Ohme home pro for £1049, with a three year warranty and 0% finance with Evelution Solutions, they were brilliant and easy to deal with.
Then all I needed to do was to set up an EV tariff, went do this on line, yes the off peak tariff was OK at 8.1p per kwh but the day time tariff was over 37p per kwh, so I stopped and phoned Octopus who confirmed it was correct, this tariff would only suit a person with high mileage and used most electric at night, clearly would make little sense for the majority, after a discussion with Octopus it was suggested I consider economy 7, night 9.2p per kwh, day 24.85p per kwh, I accepted this as it makes more sense to me. Then I got two emails, one with a tariff quote and the other telling me my tariff would change at midnight to 18 moth fixed at 34p kwh ??? Of course I phoned back immediately, the person couldn't find the tariff is had been offered and said I would be called back, of course I wasn't called back and I received no email to confirm it was a mistake but noted on my application that the change was made correctly, I still phoned and confirmed all was well and asked what happened, oh, it was a mistake.
All in all, it seems that not everyone at Octopus is on the same page and that the old Octopus, putting customers first has gone. My contract comes up for renewal in December and for the first time in years I'm going to shop around, I know customer service won't be any better but now maby the price will.

Nice experience speaking with Ewuradjoa. The whole process was seamless and easy. Thank u Octopus. Keep up the Energy!!!

Fantastic response and service second to none.....perfect.