Octopus Energy Reviews 

I spoke to a lovely girl called Becky who was really nice & helpful. I wasn't sure where to start as I was moving back into my house after renting it for 3 years. I wasn't sure who the tenants' providers were but Becky found out everything for me & made me feel at ease. She explained things thoroughly & didn't mind when I made her repeat things. My son had referred me & she sorted that aswell & told me what would happen next & what I should do. All in all a job that I thought would be stressful was actually pleasant. Thank you Becky x

I called the helpline today. My call was quickly answered by Lysa, who listened to my questions patiently and answered them with courtesy and charm. My call was quickly followed up with an email detailing the tariff that I was interested in. I felt valued as a customer. Thank you for this very pleasant support.

My query was dealt with- I’m awaiting proof of what I was told!

Shaun Carter at Wrexham - absolutely helpful, very professional and knowledgeable. Explained everything to me and excellent customer service skills. Thank you for helping me make the switch!

Easy to contact and no being directed to an out of country call centre!
Query was handled professionally and transfer to another rate quick and easy
Shamsa was friendly and helpful, it was also a joy to hear other staff in the background clearly enjoying what they do with laughter and chat

The employee I talked to was very helpful and friendly. I couldn't move to Octopus online but he sorted it all out for me

Uzair listened and answered all my questions - which were not straightforward
He provided me with quotes and was helpful in my decision making today

Contacted Octopus regarding changing my electricity tariff and I couldn't fault the service. Originally I was sent an email informing me my current contract was coming to an end, new deal offered. However the link didn't work in the email. Contacted customer services and they sorted it in under 24 hours. Perfect.

My issue was dealt with quickly with good communication. Thank you Emily

Aaron’s customer service was incredible. He was patient, called me back when I asked and talked me through all the best options

I really like the app and being able to clearly track my consumption. Customer service reply quickly. HOWEVER. I was initially attracted to the Octoplus rewards scheme. It was great. Every day (or was it every Monday?) I had the chance to get a voucher for a free coffee. Ok sometimes they were all gone, but other days I enjoyed my treat. Now, the rewards system is rubbish!! It is a scratch card system where I often don't win anything. On the weeks I do with something, it's a Lidl sweet treat, and they don't have ANY vegan options. So the rewards system has become useless to me. Considering a move to another provider because what used to be fun is now a constant disappointment.

What a pleasant experience having Dave P from Leicester, on the other end of the phone the other day, Dave was very helpful and had great customer telephone manner, made my day 😁

Problem resolved very quickly by Anji,excellent service

Hi team, I received an email earlier today saying that Octopus were going to adjust my normal monthly payment, I didn’t want this to happen ( because I use it like a savings account, and it really helps me out especially at Christmas).
I then sent you an email asking for you not to adjust the monthly payment.

I have received a wonderful response from Joanne earlier this evening, letting me know that she has put my monthly payment of £50.00 back in place, exactly what I asked for. I am so so grateful for Joanne’s help with this matter, and most importantly for letting me know so promptly.

Many thanks Joanne.

Kind regards
Adrienne Moss

Always helpful on the phone or via email, getting things sorted quickly.

Title: Exceptional, patient, and dedicated support from Jordan T!

I would like to express my heartiest gratitude to Jordan T for her outstanding support over the past 4 to 5 months.
Throughout this lengthy process, Jordan demonstrated remarkable patience, professionalism, and dedication. She consistently kept me updated, followed up on every single detail diligently, and never gave up until my issue was completely resolved.

It is rare to experience such genuine care and top-tier customer service. Jordan is truly an asset to Octopus Energy! I sincerely hope her team leader and management recognize her extraordinary effort and hard work.

Thank you so much, Jordan, for making such a difference! 🌟🌟🌟🌟🌟

Ka Yin

Can’t fault Octopus for their customer service. Cameron responded quickly and resolved my issue immediately. Great team, knowledgeable and professional can’t really ask for more. Highly recommended.

The sales rep. was very good at explaining how the changing of suppliers worked and showing how much we were able to save with moving over to Octopus.
Overall very happy with the service provided so far.

The whole process was so simple and easy! After a bad experience with another provider and being a first time buyer the process was becoming overwhelming but Jack made the switch to Octopus a delight! Thrilled to have moved and been treated so well and have everything dealt with so professionally