Octopus Energy España Reviews 10,028

We looked for an alternative Spanish energy company to Endesa that allowed us to pay using a bank account that wasnt based in Spain as we are closing our Santander.es account due to increased monthly... See more

Octupus customer service is a level above the others, the answer promptly and truly try to help, and this case was no exception. Maria C. truly made my summer much nicer managing to increase my power... See more

I recently decided to change to a different electric supplier. After reviewing several options, Octopus Energy España was my obvious choice. Initiated the change on their website but was not sure whic... See more

Couldn’t be more helpful, l was phoned back and not forgotten, l was an Octopus customer a year back and recently moved so didn’t hesitate to join the team again. Highly recommend and believe me you... See more

After being good for a long time & better then other energy companies they have moved their call centre abroad. Bosnia I think. What was the point of the adverts as now I have to put the phone do... See more

I Just can´t fault Octopus energy. There friendly staff are obviously well trained. Very polite, obliging and go out of there way to make sure that your call has been dealt with professionally and... See more

Five months ago I moved three properties I own from Iberdrola (2) and Endesa (1). The process was so easy and all bills are significantly cheaper. Octopus then let me know that my potencia was unneces... See more

We had no power for 2 weeks. Endessa the distribution company was difficult to deal with. The problem was at their end. They would not come out initially. After lots of pressure from Octupus they... See more

Spotted a great contract on their website so I decided to use Octopus as my electricity supplier at my new address in Murcia province. I had a little difficulty signing up on their site so emailed... See more

I called Octopus because our contract ends in 2 weeks. The lady who answered my call does not speak English. But she wrote down my phone number and her English-speaking colleague Adelaida called me... See more

Careful explanation on how my monthly payment could be reduced by changing time of heavy items eg washing machines and water heating

Prices are very competitive and more importantly, they were very responsive to my needs. I just completed the renewal of my contract with the help of Enrique, working on a Sunday, at an excellent ne... See more

We have never had a really bad experience with Electrical suppliers but non has come close to the service that has been provided by David A from Octopus ES. We first contacted Octopus ES as we have ex... See more

Did my asda shop in plymouth ,and stopped to ask a rep for octapus if could save by switching,he really new his onions confident knowledgeable. He worked out what I could save told me to down load the... See more

We had a major problem (with a third party linked supplier) lasting almost 8 weeks. We had a lot of contact with Octopus energy here in Spain, both via email and telephone conversations. Everybody we... See more

I recently switched to this company and I can say that everything so far has been so good. Not only did my bill reduce significantly but then an representative called Libor then contacted me to sugge... See more

My wife and I are Octopus Customers in Spain and UK and have always had excellent service from them in both places. We have solar panels and use the Solar wallet arrangement with really good results... See more

i was contacted back by Adelaida, who went through the process of registration in a professional and efficient manner. something i am not used to with uk providers at all!!! thank you and i hope we h... See more

Just moved to Octopus (thanks Ilaria!) and they've also activated solar consumption for me. So far, so great! I moved due to Octopus ES due to my positive experiences with Octopus UK so I'm very ha... See more

The transition was seamless and carried out quickly and efficiently. Great shame that all the lead up to this was in English (which shows you can do it when you want). Now all your communications ar... See more

The complete process went very well. Adelaida drove me through the process very kindly. A few days later I logged in, and it just worked. I love that kind of user experience. Same in Germany where my... See more

Octopus is the best company to deal with. I was with Endesa for a couple of years and as foreigner it was a total nightmare, nobody answering the phone, total chaos even for the simplest things like... See more

We got to know Octopus Energy España through a recommendation. The contact was easy, the communication was friendly, fast and accurate. Later on, they also helped us with the conversion to solar panel... See more

After some hiccups with moving address as the new one doesn't exist on the national database, amber sorted it all in one phone call. She was friendly, explained everything and I could see the new ad... See more

Update 6-3: changed my review from 2 to 5 stars, since I was being helped really great afterwards. Because of all the positive reviews I decided to reach out to Octopus, but after the first few... See more

A great service and extremely helpful helpdesk. I think the main reason we went with Octoplus was the assistance and help given was Brilliant. A special mention to Lucía Otero, who after a phone c... See more

Octopus Spain is the best energy supplier that I have ever dealt with. They are always super helpful and nothing is every too much, they'll always help you quickly. The fact that their prices are extr... See more

After a very high increase in my electricity bill with Iberdrola over the last 2 months.Thanks Enrique for your quick response, good support and investigation and answering my queries to get me an aff... See more

First of all, you answer questions, your invoices are clear and easy to to understand. The prices are reasonable. Your solar system components are far too expensive though. The same components are ava... See more

Been with them ever since we installed our solar system. The best thing about Octopus is their customer service and how easy it is to communicate with them. If you are very lucky, you'll get to commu... See more

If I could give more stars I would. A fantastic company to deal with from start to finish. They do exactly what it says on the tin.😎

I’ve been with Octopus for just over a month and I’ve already noticed some savings. I really appreciate it — thank you, Octopus team!

Thanks very much Adalaide for helping us to come over from Iberdrola to Octopus with -40% less in price. Everything was perfect and very helpful tnx a lot ! Yves Francois

No issues with the company. Leaving just for better prices. If Octopus had a bit lower tariff - I would stay with them

Very efficient and supportive during my transfer to Octopus. The process was easy to follow with a speedy conclusion.

Change over dealt with very efficiently. Would prefer to have emails in English if possible please?

Compared to our original electricity provider, Iberdrola, Octopus Energy is heads above Iberdrola in pricing, information and customer service.

I used Octopus Energy in the UK and so wanted to also use them for our Spanish home. It was very easy to switch from the old supplier. One of the main reasons for using Octopus Spain is that they prov... See more

Enrique was more than helpful today helping me change my supplier. He walked me through the process and helped me understand what was needed to make the switch. I was vey grateful for his time and exp... See more

Outstanding service and commication from start to finish. Adelaida, was understanding, informative and extremely helpful; especially as I had to change our telephone apt and it wasn't an iss... See more

Best gas and electricity supplier. Very transparent tariffs, and best on the market! Extremely good communication, they reply immediately (in particular, Giovanni very professional and helpful).... See more

After trying Iberdrola and Repsol this is the only transparent and well priced energy provider in Spain. I actually trust them as a service, I cannot say the same for the others. Unlike Octopus, I fee... See more

Besides the fact that our electricity bill has come down substantially every month over the past 9 months, the service has always been friendly and fast. I hadn't received my invoice for the month of... See more

The solar panel installers were very punctual, friendly and polite. I was very impressed at how quickly they worked and completed the job in the timeframe I was given. Extremely professional te... See more