Rented a car for 3 days in Palma Mallorca from this company and it was the smoothest experience I've had with a car rental company. We arrived late at 23:30 and they had a free shuttle bus ready t... See more
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Very smooth experience. I really appreciate the airport transfers with the shuttle to and from the car return place. Car was in great condition and the process was very easy to navigate. Highly recomm... See more
Offugo is vero serious and the renting is simple and convenient. I raccomande it. The car was beautiful. Thank you.
Very good experience Quick and simple no headache Easy to find vehicle No issues will be using offugo again in the future
Company details
Written by the company
Welcome to the Digital Age of Car Rental. No painful queues and car opening 100% contactless. Pick-Up and Return Your Car Whenever You Need. No Extra Cost and 24/7 Assistance. Digitalising car hire. The car hire revolution. Easy. Fast. Simple. No queues. No papers.
Contact info
Calle Isaac Newton 1, bajo, local A-1, Edificio Disset, Parc Bit, C.P. 07121, Palma de Mallorca, 07120, Palma de Mallorca, Spain
- bookings@offugo.es
- offugo.es
4.8
Excellent
206 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 48 hours
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Great value for the price
Great value for the price! The car was very clean and in excellent condition. It was a hybrid, so fuel consumption was really low. The service was super convenient—you unlock the car remotely, so no need to wait in a queue, everything is done through their website. The deposit was only €160 for gas in case you don’t return it full. I highly recommend taking the full coverage for just €5 extra per day. For pickup, you can either get the car directly at Palma Airport for €10 or take the company’s free shuttle, which is just a 5-minute ride from the airport. Overall, an excellent experience!
3 April 2025
Unprompted review
Reply from offUgo
Thank you, Mouhssine!
We’re thrilled you had such a great experience. We agree — the remote unlocking makes everything easier and more efficient.
Hope to see you again soon!
The offUgo team
Everything want smooth
Everything went smooth, car was clean, the process was easy, thank you.
22 March 2025
Unprompted review
Reply from offUgo
Thank you, Tomáš! 😊
We're happy to hear everything went smoothly and that you found the process easy. Looking forward to your next rental with us! 🚗✨
Best regards,
The offUgo customer service team
It was a very excellent experience with…
It was a very excellent experience with offugo and their dealings are very excellent and they are available anytime you need them and this is what made me happy with them.
11 February 2025
Unprompted review
Reply from offUgo
Thank you, Amr! 😊 We're delighted to hear that you had an excellent experience with offUgo and that our team's availability made a difference for you. We always strive to provide the best service possible. Hope to see you again on your next trip!
Best regards,
The offUgo Customer Support Team
It seems as a great car rental service
It seems as a great car rental service, I just returned a car back, so now I will see if I get my deposit back ;). I would recommend them with all my heart. Definitely, I will use their services again.
2 January 2025
Unprompted review
Reply from offUgo
Hello Veronika,
Thank you for your kind words and your recommendation—it means a lot to us! 😊 We're glad you had a positive experience with offUgo. Rest assured, deposits are typically processed within 48 hours after the car is returned, but please note that it can take up to 10 days to appear in your bank account, depending on your bank.
We look forward to assisting you again in the future!
Best regards,
The offUgo customer service team
Highly recommended
Happy with the service I received a top SUV new model Peugeot and economic on gasoline as well next time I will rent again when I visit Palma
17 November 2024
Unprompted review
Reply from offUgo
Hello Jurmarney,
Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our service and appreciated the new Peugeot SUV. It's great to know it suited your needs and was economical on gasoline.
We look forward to welcoming you again on your next visit to Palma!
Best regards,
The offUgo customer service team
Great business idea. Disappointing execution.
This was the most expensive option for car rental and we chose it because we wanted to try the new service style.
1. The airport shuttle isn’t easy to find but you’ll manage.
2. The OffUGo website was broken when we arrived to collect the car from the car provider called ROIG and there was no communication from OffUgo about their broken website, so we ended up waiting for about an hour at the ROIG office which is the collection point.
3. There were two other couples also collecting at the same time who were in the same situation. All of us were trying to reach them.
4. Vehicle provider was ROIG, their service is awful and extremely disappointing.
5. Perhaps in future go direct to ROIG instead of using a middle man? Don’t know. Given the hassle so far, I’d say the OffUgo idea isn’t working as expected so it’s worth a try to cut out the middle man.
6. We were the ones who constantly had to reach out to the team which was very frustrating.
Having said that, the support team is responsive when you do reach out to them.
The car was great, and the drop off happened without a problem. How’s its supposed to be as described by the website.
I think the idea is fantastic and wanting ti streamline car collection at airport is a business idea worth focusing on. I hope they succeed and I’d definitely give them
another try in future.
16 October 2024
Unprompted review
Reply from offUgo
Hi Zac,
First of all, we’re really sorry for any inconvenience you experienced during your rental, and we want to thank you for sharing your experience with us—it truly helps us improve.
On the day of your arrival, we experienced an unexpected system failure that affected several customers, including yourself, causing delays in car collection. We understand how frustrating that must have been, and we’re really sorry it impacted your plans.
We’re also sorry to hear that the service from the vehicle provider didn’t meet your expectations. Please know that we’re taking this feedback to heart and are committed to working harder to ensure both our systems and our partners provide the reliable, hassle-free experience we aim for. We’re learning from this and will do everything we can to prevent it from happening again.
As a way to thank you for your patience and understanding, we’d love to offer you a discount for your next rental. Just reach out to us at bookings@offugo.es, and we’ll sort it out for you. Unfortunately, we couldn’t locate your reservation with the details here, so sending us an email will help us make sure everything goes smoothly next time.
Thanks again for your feedback and for recognizing the potential of our service. We’re committed to improving, and we really hope you’ll give us another chance in the future.
Best regards,
The OffUgo Customer Support Team
Working hours of Shuttles
The information we had was that the shuttle bus was working 24/7, and when we arrived to the airport there was no more shuttles working. The car rental closed at 8 p.m. and we had to sleep at the airport. The next day, we got the first shuttle to the rental car and everything was OK, but if the company had told us the correct information about the working hours of the rental car and its shuttles we could have booked our flight for a different hour.
8 October 2024
Unprompted review
Reply from offUgo
Hello João,
We are very sorry for any inconvenience this may have caused you. The courtesy bus effectively operates 24 hours a day. We work with different providers, and the provider assigned to your rental confirmed to us that service was operational that night. All information about the bus, including the correct contact number and link to the courtesy bus location, was in your check-in instructions. It is possible that you have contacted the wrong number, since the contact, as soon as the rental begins, must be directly with the car supplier, not with offUgo. In fact, we also responded to your complaint by email providing all these details, but we have not received a response.
Likewise, we want to apologize as we understand that it must be frustrating not being able to pick up your car at the indicated time.
If you need further assistance or have any other questions, do not hesitate to contact us at bookings@offugo.es. Our team will be happy to assist you.
Sincerely,
The offUgo Customer Service Team
Very nice experience
Very nice experience, no problem with the car and with all the process of checking in and out. Thank you
3 October 2024
Unprompted review
Reply from offUgo
Thank you, Luca! We’re glad to hear that everything went smoothly from check-in to check-out. We look forward to assisting you in the future.
Best regards,
The offUgo customer service team.
It was my first car-rental experience…
It was my first car-rental experience and everything went totally smooth, except just one little issue while returning the car, when the booking website didn't work properly. But it was taken cared of by offugo staff with no problem. Will definitely use offugo again when in Mallorca. ❤️
16 September 2024
Unprompted review
Reply from offUgo
Hi Tina! Thank you so much for sharing your experience with us. We’re glad to hear that, despite the small issue, your first rental experience was positive and that our team could assist you. We hope to see you again in Mallorca for another adventure with offUgo. See you soon!
Best car rental experience we've had!
Best car rental experience we've had! I will recomend Offugo to everyone i can. We had a one week trip to Mallorca anda were looking to rent a car for 4 days. We tried through the agency, we tried directly in various rent a car companies and all the prices we got were very high, with absurd amounts of deposit (upwards of 1.400€). If we wanted to reduce the deposit we had to pay insurances that made the cost of renting a car for 4 days to around 450€. While in was searching for other options i found offugo. I have to admit that everything sounded too good to be true. The price for 4 days rental was about 140€, with a deposit of just 160€ and no need for extra insurance values. Although it sounded too good to be true, we decided to take a chance. Best decision ever! The experience was amazing, the car was parked where they told us, we opened it through their plataform, we drove around, we returned it to the same place and 5 days later i had the deposit refunded to my account. No burocracies, no bullsh*t, fair price, car in perfect conditions! Amazing!
11 September 2024
Unprompted review
Reply from offUgo
Hi Tiago! Thank you so much for sharing such a detailed review! We're thrilled to hear that despite your initial doubts, trusting offUgo turned out to be the best decision. Our goal is exactly that: to make car rental accessible, affordable, and hassle-free. We aim to offer a straightforward service, without the inflated fees or excessive deposits that you often find elsewhere. We’re so happy everything went smoothly, that you enjoyed a car in excellent condition, and that your deposit was returned quickly. Thank you for recommending us, and we look forward to serving you again on your next trip to Mallorca!
Best regards,
The offUgo customer service team.
It was great-experience
It was great-experience. They have super good customer service. Easy to use. Good price. No waiting in lines. Just open a car by phone.
13 September 2024
Unprompted review
Reply from offUgo
Hi, Consumer! We're thrilled to hear you had a great experience with offUgo and that you appreciated both our customer service and the ease of using our platform. We aim to provide a smooth and hassle-free process. Thank you for your review!
Best regards, the offUgo customer service team.
Good communication
It was perfect thanks to a good communication, great customer experience, and an easy way to Check in and Check out
20 August 2024
Unprompted review
Reply from offUgo
Thank you for your kind review, Tom Masse! 🌟 We're thrilled to hear that good communication and an easy check-in and check-out process contributed to a great experience. 🚗✨ We appreciate your feedback and look forward to serving you again soon! Best regards, the OffUgo team.
Best car hire company I’ve used
Best car hire company I’ve used! Easy and fast 10/10
20 August 2024
Unprompted review
Reply from offUgo
Thank you, Zyy! 🌟 We're glad you found our service easy and fast. 🚗✨ We appreciate your feedback and hope to see you again soon! Best, the OffUgo team.
I recently had the absolute pleasure of…
I recently had the absolute pleasure of using OffUGo for a week-long getaway, and I couldn’t be more thrilled with the experience.
OffUGo’s service is simply outstanding. They truly go above and beyond to ensure every aspect of your journey is smooth and enjoyable. Thanks to OffUGo, our vacation was an incredible success! I wholeheartedly recommend OffUGo for all your travel needs—you won’t be disappointed!
17 July 2024
Unprompted review
Reply from offUgo
Hi Kamil! Wow, your review just made our day! We're so happy to hear that your week-long getaway with OffUGo was such a success. It means a lot to us that you felt our service went above and beyond. Thank you for your kind words and enthusiastic recommendation! We can’t wait to help make your next trip just as amazing! 🚗✨
Amazing customer service
Amazing customer service. Everything went smoothly. Highly recommend.
3 July 2024
Unprompted review
Reply from offUgo
Hi there Sara! Thank you for the great feedback! We're thrilled everything went smoothly and that you loved our service. Looking forward to your next visit! 🚗✨
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