Onedeko Reviews 3

We are very disappointed with our experience with OneDeko. We bought a Pablo sofabed and chair on 19th November 2015 and after almost 8 WEEKS we still have NOT received none of the items yet. Moreover, every single piece of info/update about our order was so difficult to obtain and when obtained, it was inaccurate most of the times. We had to contact them through different ways (phone, live chat, comments, emails, etc. ) with no success in most occasions. They could never explained why this order is taking so long to be delivered or literally ignored us.

We paid £1,217 at the time of the order back in mid November 2015 and we have not received the pablo sofabed and chair we ordered for that amount of money or given a good explanation or compensation for this delay so far. As a consequence, we have finally moved into a new property with no sofas in it!

I ordered a rug by Linie Design from One Deko this summer. The price was lower than from other websites, however the delivery time was longer, which I did not mind. The rug arrived, but the colour did not match my other furnishings. The rug itself was absolutely beautiful and of very good quality (Regatta Metal) so I was so disappointed, I really wanted to keep it. I contacted One Deko and returned the rug on my expense and got a full refund. I was very pleased with the service, thank you so much for all your help.

I bought a sofa bed from these guys and have to say the service was brilliant. The ease of purchase, delivery arrangements and also the putting together of the sofa when it was delivered. Had a small problem with part of the sofa and they ordered the replacement part and again came over to my place and fitted. Would highly recommend OneDeko!