Scam, does not work, their numbers are not the right format so no online platform will accept it. Told them in ticket, they replied i should use a VPN, try multiple times and go incognito. When i gave... See more
Company replied
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See what reviewers are saying
Still 1 star is too much. Just Scam. Didnt work, tried some time later just to learn that the account was deleted within 30 with all funds. This is just ridiculus. They send some mails, but to the Gm... See more
Company replied
They deleted my account (with funds on it) after 30 days of inactivity, without sending me any email about account inactivity and account deletion. Nice way to scam people! I asked information t... See more
Company replied
After reading a single person's review of saying "out on x numbers, some worked", it was good enough for me so I tried. I needed a Turkish number for a gmail account, I selected one that lasted... See more
Company replied
Company details
Written by the company
We are a service that provides its customers with phone numbers for receiving messages from various services, social networks, instant messengers and other categories of sites. We have a database of more than 1 million numbers in more than 50 countries. For a long time of our project, we have conquered all the markets of the world and at the moment our customers are located all over the world.
Contact info
6, EU TONG SEN STREET, #09-09, THE CENTRAL, SINGAPORE 059817, 059817, The Central, Singapore
- 659819787990
- corp@onlinesim.io
- onlinesim.io
2.0
Poor
132 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from OnlineSIM
Hello! We’re sorry to learn about your experience. We take matters like this very seriously and would like to gather more information about what occurred.
If you could share specific details regarding the issues you faced, along with your account ID, it would assist us in resolving them more efficiently. We also encourage you to reach out to our support chat on the website, or contact our Quality Control team on Telegram at @zabotaonlinesim.
Thank you for your feedback. We are dedicated to enhancing our service and hope to address this issue for you.
Best regards, The Onlinesim Team
not working and only 15min usage
14 June 2024
Unprompted review
Reply from OnlineSIM
Good day! Thank you for your feedback. The "Receive SMS" service provides a number rental for 15 minutes with no SMS limits, so if you need a number for a longer period, we recommend using the "Number rent" service.
Could you please provide more details about the specific issue you are experiencing? This information will help us better assist you. Additionally, we recommend that you contact our support chat on the website or contact our quality assurance team on Telegram at @zabotaonlinesim for further assistance.
We appreciate your understanding!
Best regards, The Onlinesim Team
Service going downhill since 2023.
Service going downhill since 2023.
It was great a few years back, bought like +100 phones, but OnlineSIM in 2024 is :
-90% of phones are not working,
-support telling you to change your ip before buying new phones (???) which doesn't work lmao
-sometimes don't get any refund when the number is not working
-2/3 times after the first SMS any SMS received during the period won't appear
Really bad service, might work if you need 2-3 temp phones max and if you're lucky, but that's it.
7 June 2024
Unprompted review
Reply from OnlineSIM
Good day! Thanks for sharing your review. We sincerely apologize for the issues you encountered while using our service. We understand your frustration, especially given your positive experiences in the past.
Your concerns regarding phone number functionality, customer support responses, and refund process are taken seriously. We are actively working to improve our services and resolve these issues.
To assist you further, could you please provide more details about the specific issues you encountered? This will help us investigate and resolve them more effectively. Additionally, we encourage you to reach out to our support team or contact our quality assurance team on Telegram at @zabotaonlinesim for immediate assistance.
We appreciate your patience and understanding as we work to improve our service.
Best regards, The Onlinesim Team
A complete scam, be warned.
Don’t even bother with this lot, a complete waste of time.
15 May 2024
Unprompted review
Reply from OnlineSIM
Hello! We’re sorry to hear that you had a disappointing experience with our service. Your feedback is important to us, and we would like to understand what went wrong.
Please provide more details about the specific issues you encountered so we can address them effectively. We also encourage you to reach out to our support chat on the website or contact our Quality Control team on Telegram at @zabotaonlinesim for immediate assistance.
Thank you for your time.
Best regards, The Onlinesim Team
Can't pay with PayPal
I dont know if i can trust this company... i can't pay with paypal...
16 May 2024
Unprompted review
Reply from OnlineSIM
Hello! Thank you for your feedback. We understand that trust is crucial when it comes to online services. Currently, we do not support PayPal as a payment method, but we offer various other secure options to ensure a safe transaction experience.
If you have any concerns or questions about our payment methods or services, please don’t hesitate to reach out. We’re here to help and provide any information you need to feel confident in using our platform.
Thank you for considering us, and we hope to earn your trust.
Best regards, The Onlinesim Team
straight scam
11 May 2024
Unprompted review
Reply from OnlineSIM
Good day! We are truly sorry to hear that you feel this way. We take allegations of fraud very seriously and are committed to providing a trustworthy service.
If you could provide more details about your experience, we would appreciate the opportunity to address your concerns and resolve any issues you may have encountered. Additionally, we encourage you to reach out to our support chat on the website or contact our Quality Control team on Telegram at @zabotaonlinesim for immediate assistance.
Your feedback is invaluable in helping us improve. Thank you for bringing this to our attention.
Best regards, The Onlinesim Team
Dont even try to enter
Dont even try to enter. Tried 4 numbers to greece none worked, they were all used before and blacklisted from service.
9 May 2024
Unprompted review
Reply from OnlineSIM
Hello! Thank you for your feedback. We apologize for the inconvenience you experienced with the numbers provided for Greece. It appears that the numbers you tried may have been previously used and blacklisted.
To assist you further, please provide the specific numbers you attempted to use in our support chat. This will help us address the issue more effectively. You can also contact our Quality Control team on Telegram at @zabotaonlinesim for immediate assistance.
Thank you for your understanding.
Best regards, The Onlinesim Team
Scammers with fake 5/5 reviews
None of the numbers work.
Sure, you get a "refund" if one number doesn't receive the sms, but the fact is that none of them ever will. What you won't receive a refund for, is the money you originally added to the service.
Please alert your credit card/eMoney service, they might have more leverage to get these guys the flak they deserve.
In other words: a tiny front-end to a random number generator that won't ever receive any message. Watch out.
30 April 2024
Unprompted review
Reply from OnlineSIM
Good day! Thank you for sharing your concerns. We are sorry that the numbers provided did not meet your expectations. Our goal is to offer a reliable service and we take your feedback seriously.
To be clear, funds are debited from your account balance only when the SMS is successfully received. In addition, we refund numbers that were previously used
Could you please provide more details about the specific country of the numbers you tried to use, as well as the service where the registration was made, as well as your account ID? This information will help us investigate this matter more thoroughly.
We also encourage you to contact our support team for immediate assistance and contact our quality control team on Telegram at @zabotaonlinesim.
Thank you for your understanding.
Best regards, The Onlinesim Team
Reply from OnlineSIM
Good day! Thank you for your feedback. We take allegations of fraud very seriously and are committed to providing a trustworthy service.
If you have specific concerns or issues you encountered, we would appreciate the opportunity to address them directly. Your insights are invaluable in helping us improve our offerings.
Please feel free to reach out to our support team or contact our Quality Control team on Telegram at @zabotaonlinesim. We are here to assist you.
Thank you for bringing this to our attention.
Best regards, The Onlinesim Team
Does not work
It looked promising but in reality all numbers are already blacklisted. One that wasn't blacklisted didn't manage to receive a verification message. Waste of time and money. Also, company based in Russia.
24 April 2024
Unprompted review
Reply from OnlineSIM
Good day! Thanks for your review. We understand your frustration with the issues with the numbers provided and sincerely apologize for the inconvenience.
It is disturbing to see that many numbers have already been blacklisted and the available one did not receive a verification message. To help us resolve this issue, could you please provide the country of the numbers you tried to use and the website/app where the registration was made? This information will help us resolve the issue more effectively.
Being based in Russia does not mean that the company is a scam or dishonest, as we strive to maintain a high level of service for all our users, regardless of location, and we have many customers who trust us and use our service.
We encourage you to contact our support team for further assistance and contact our quality control team on Telegram at @zabotaonlinesim for immediate support.
Thank you for bringing this to our attention and we hope to resolve your concerns.
Best regards, The Onlinesim Team
Very nice Website to get sms for any…
Very nice Website to get sms for any apps like steam or other. The support is also good. I got a refund, because i dont get the code for it.
9 April 2024
Unprompted review
Reply from OnlineSIM
Good day! Thank you for your positive feedback! We’re delighted to hear that you found our website useful for receiving SMS codes for applications like Steam. It’s also great to know that our support team was able to assist you effectively with your refund.
We appreciate your trust in our service and are committed to continuously improving the experience for our users. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Thank you for choosing us!
Best regards, The Onlinesim Team
Put $5 in and couldnt get a refund
Put $5 in and couldnt get a refund. SMS phone numbers don’t work at all and you’ll never find one working after hours of going through phone numbers. Don’t trust these fake reviews. This service f***ing sucks.
6 April 2024
Unprompted review
Reply from OnlineSIM
Hello! Thank you for sharing your experience. We regret to hear that you encountered difficulties with our service, particularly regarding the functionality of the SMS numbers and the refund process.
To clarify, funds are only deducted from your balance when an SMS is successfully received. If you could provide more details about the specific numbers you tried, including the country and the service where the registration took place, it would help us investigate the issue further.
We also encourage you to reach out to our support chat for immediate assistance and to contact our Quality Control team on Telegram at @zabotaonlinesim.
Your satisfaction is important to us, and we aim to resolve any concerns you may have. Thank you for your patience.
Best regards, The Onlinesim Team
THEY ARE SCAMMERS!
THEY ARE SCAMMERS!
There numbers are not working & when you ask for refund they will tell you to purchase new number & try it that would not work as well & will cost you money.
Save Your money & time.
3 April 2024
Unprompted review
Reply from OnlineSIM
Hello! Thank you for bringing your concerns to our attention. We take accusations of scamming very seriously and strive to maintain a transparent and reliable service for all our users.
We are sorry to hear about your experience with the numbers not functioning as expected, as well as the issues you encountered regarding refunds. Please note that funds are only deducted from your balance when an SMS is successfully received.
To assist you more effectively, could you please provide additional details about the specific numbers you attempted to use, including the country and the service where the registration took place? This information will help us address the issue more thoroughly.
Additionally, please share your account ID so we can look into your case directly. You are also welcome to reach out to our support chat for immediate assistance or contact our Quality Control team on Telegram at @zabotaonlinesim.
Thank you for your understanding. We hope to resolve your concerns promptly.
Best regards, The Onlinesim Team
fraud
fraud , they does not give sms to number , you money will never return
24 March 2024
Unprompted review
Reply from OnlineSIM
Good day! Thank you for sharing your feedback. We take fraud allegations very seriously and strive to provide reliable services.
We are sorry to hear that you are having trouble receiving SMS messages and the refund process. Please note that funds are debited from your balance only when the SMS is successfully received.
To assist you, could you please provide the phone number you used, the country it was received from, and the website/app you registered with? This information will help us resolve the issue more efficiently.
Also, please share your account ID so that we can look into your case directly. You can also reach out to our support chat for immediate assistance or contact our quality assurance team on Telegram at @zabotaonlinesim.
Thank you for your understanding. We hope to resolve your issues promptly.
Best regards, The Onlinesim Team
scam
scam, i paid for turkish number and after i paid, i tried to get it but "oops, no more turkish number"
say that before i pay, scammer
11 March 2024
Unprompted review
Reply from OnlineSIM
Hello! Thank you for bringing this matter to our attention. We sincerely apologize for the error you encountered regarding the availability of Turkish numbers. This issue is entirely our fault, and we are actively working to improve our service.
As a gesture of goodwill, we would like to offer you a promo code for a 10% bonus on your next balance refill. Please reach out to our support chat, and we will assist you with this.
Best regards, The Onlinesim Team
the funds took a few minutes to appear
the funds took a few minutes to appear, but everything worked after that.
6 March 2024
Unprompted review
Reply from OnlineSIM
Good day! Thank you for your feedback! We appreciate your patience regarding the initial delay in fund availability. We're glad to hear that everything worked smoothly afterward.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Your satisfaction is important to us, and we're here to help!
Best regards, The Onlinesim Team
Reply from OnlineSIM
Good day! We’re delighted to hear that your experience with our Italian numbers was excellent! It’s great to know everything worked as expected.
If you have any questions or need assistance in the future, please don’t hesitate to reach out. We truly appreciate your support and look forward to serving you again!
Best regards, The Onlinesim Team
The service works perfectly
The service works perfectly; I have purchased more than 10 numbers, and everything is functioning well. Just try different countries and prices to see which suits your needs best.
19 January 2024
Unprompted review
Reply from OnlineSIM
Good day! Thank you for your kind feedback! We’re delighted to hear that you’ve had a positive experience with our service and that your purchases have been successful.
We appreciate your suggestion for other users to explore different countries and pricing options to find what suits them best. If you have any questions or need assistance in the future, please feel free to reach out. We're here to help!
Best regards, The Onlinesim Team
TRUSTED
I love the customer service... I am really happy to be able to buy here, I really trust it because the admins are friendly, happy to help. Apart from that, I actually got a number that was already on 2vd and I was really surprised and sad about that. Finally I complained to the CS and finally got a refund after a few hours!! I am very grateful for that. Thank youuu
29 December 2023
Unprompted review
Reply from OnlineSIM
Good day! Thank you for your heartfelt feedback! We’re thrilled to hear that our customer service has made a positive impression on you and that you trust our platform.
We sincerely apologize for the inconvenience you experienced with the number being previously used. It’s great to know that our team was able to assist you and that you received a refund promptly. Your satisfaction is our priority, and we appreciate your understanding throughout the process.
If you need any further assistance or have questions in the future, please don’t hesitate to reach out. We’re here to help!
Best regards, The Onlinesim Team
Reply from OnlineSIM
Hello! Thank you for sharing your concerns. We take allegations of fraud very seriously and are committed to providing a reliable service.
We’re sorry to hear that you did not receive the message after topping up your account. Please note that funds are only deducted when an SMS is successfully received. To better assist you, could you please provide details about the phone number you were using and the service for which you attempted to receive the message? This information will help us investigate the issue further.
We value your feedback and encourage you to reach out to our support team for immediate assistance. Your satisfaction is important to us, and we hope to resolve this matter promptly.
Best regards, The Onlinesim Team
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