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Paint Monster Reviews 216

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TrustScore 4.5 out of 5

4.5

Paint shop
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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, competitive pricing, and efficient delivery. Many highlight the quick dispatch and arrival of their orders, often noting next-day delivery. People also appreciate the quality of the products, with several mentioning the availability of hard-to-find paints and consistent color matching. However, some customers experienced delays in delivery, with a few reporting that their orders took longer than expected to arrive or were not dispatched within the promised timeframe. A small number of people also noted issues with paint color matching or problems with the website during the ordering process.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting prompt and... See more

Product

Customers had positive experiences with the product. Many reviewers praise the good quality and reasonable... See more

Price

Reviewers mention positive feedback about price. Customers consistently praise the very reasonable and... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent service,... See more

Order

People report positive experiences with their orders. Many consumers praise the quick delivery, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had a couple of things from Paint Monster. Both orders shipped within a couple of hours and the first one arrived as expected. Second one unfortunately got stuck with Royal Mail. Quick check and... See more

Rated 5 out of 5 stars

Had a slight problem with the paint but the matter was sorted very quickly and a delivery was made the next day. Really great customer support. Would definitely use them again. Thank you.

Rated 5 out of 5 stars

Amazing service, helpful staff when I needed to amend my order and then the paint arrived the very next day, packed efficiently and securely. I rarely provide any feedback, but in this case Paint Mon... See more

Rated 5 out of 5 stars

Always do there best to get you the right paint on time at a competitive price. I have purchased many tins of Teknos over the past few months and they always arrive on time and of a consistent colour... See more

Company details

  1. #32 of 47 best companies in Paint shop

Written by the company

The Paint Monster Team have been trading for over 50 years, we deliver a wide range of painting and decorating supplies to trade and DIY customers. Paint Monster continues to grow, with Industrial wood and metal finishing products across the North of England. Many of the leading brands we stock and supply include: Teknos, Owatrol, Treatex, Fiddes, Johnstone’s and Leyland Paint… too many to mention them all!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

216 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great service!

rapid delivery, range of stock available, really good value, high quality products. Only room for improvement is on the search function on the website it auto fills and won't search for what you want... making finding product a little challenging

25 November 2024
Rated 5 out of 5 stars

Scot, Teknos varnish



Scot, 

Thanks for your excellent help and service with my order of teknos 2600/21,mat varnish which I ordered on Thursday by phone. 

Fedex delivered this next day by around 10.30 and I had a coat on my garage door by lunchtime. Your service is second to none and reminds me of what used to be the norm. I do hope you're business has the success it deserves and I will certainly return when I have need of your help. 

Best wishes, Ray Walker. 

Sent from my Galaxy

31 October 2024
Rated 5 out of 5 stars

Well 13 days on

Well 13 days on, unlucky for some but not me. Paint finally arrived. Although the delivery time impacted my schedule, Charlotte did her utmost to sort things out. It looks like numerous, unlucky events caused the delay, I know these things happen sometimes to the frustration of everyone. But as the saying goes ' The book stops here'.

10 September 2024
Unprompted review

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