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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent quality, craftsmanship, and appealing design, often exceeding expectations. Many appreciate the efficient delivery service, with watches arriving promptly and well-packaged. The customer service is frequently highlighted as exceptional, with many people commending the helpfulness and responsiveness of the staff. However, some people experienced issues with their orders, including delays in dispatch and communication regarding shipping updates. A few customers also reported concerns about the long-term quality of certain watch components, such as hour markers detaching, and some found the luminescence of their watches to be poor. There were also isolated instances of watches being inaccurate or larger than expected.

What people talk about most

Product

Reviewers express high satisfaction with the product quality. Many customers praise the watches for their... See more

Quality

Consumers find quality to be positive, often describing products as high-quality, well-made, and impressive... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers praise the easy ordering process, fast... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast delivery times, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super customer service - as good as you will get ANYWHERE. They show empathy and understanding, something most big companies ignore. Panzera DO NOT take customers-potential customers for granted. The... See more

Rated 5 out of 5 stars

I recently purchased a Panzera Classivo 44 wristwatch. It looked great on the website, but it looks even better on my wrist. Elegant, sporty, and classy, looking for just about any occasion. Their t... See more

Rated 5 out of 5 stars

Just bought my PANZERA Flieger 46 CLASSIC PILOT Automatic on their website. It took only 5 days, by DHL, to bring it from Australia to Portugal. No Customs Clearance needed (maybe I was lucky...).... See more

Company replied

Rated 5 out of 5 stars

Been considering these watches for a few months now, and took the plunge to purchase, wanted the Flieger 46 but out of stock so got the Flieger 45G. Delivery as promised took 5 days which is good. Hav... See more


Company details

  1. Fashion accessories shop

Written by the company

PANZERA is a trailblazing Australian watch brand that emerged in 2009. We are passionate about crafting timepieces that blend timeless elegance with a captivating contemporary twist. Our style? We call it "modern vintage" or "neo classic" – a fusion of the best from the past and the present. We produce a wide range of automatic and quartz dive, pilot, classic and motorsports watches.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

393 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Best up and coming watch name on the globe

Customer service, especially Quality and the precision of Panzera watches is completely on Par with Rolex and all the other Big Name brands. I have already ordered a second. Thank you Panzera and the CS team!

3 September 2025
Unprompted review
Rated 5 out of 5 stars

MECHA 45C

I bought the MECHA 45C. I'm very pleased with it, it's beautiful, and exactly what I wanted. It's the third watch, among other things, that I've purchased from PANZERA. Thank you.

25 August 2025
Unprompted review
Rated 5 out of 5 stars

This is my third Panzera watch

This Mecha 45C is my third Panzera and I absolutely love it! Just as I did with the two other ones, the “Time master 45C” and the “Flieger 45G”

Keep up the good work Panzera 👍🏻

Michael

30 August 2025
Unprompted review
Rated 5 out of 5 stars

The watches are amazing quality

The watches are amazing quality, feeling like a top quality Breitling and at great prices. Customer service is very responsive and always available. I highly recommend Panzera watches, I own two, and looking forward to getting my 3rd. Go get one.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Been considering these watches for a…

Been considering these watches for a few months now, and took the plunge to purchase, wanted the Flieger 46 but out of stock so got the Flieger 45G. Delivery as promised took 5 days which is good. Have owned a few famous brand watches and have to say the quality of my new Panzera is up there with them. Went for blue leather strap and it's very good and looks excellent. Will of course monitor the time keeping over the next few weeks but have to say this is simply beyond my expectations.

19 August 2025
Unprompted review
Rated 3 out of 5 stars

Panzera Time Accuracy and Battery Issues.

I have purchased 3 Panzera Watches, 2 Battery powered and 1 Automatic. They are all great looking watches I must say, but the two battery powered models, are losing minutes (15+) within days of not wearing them, this after replacing the batteries on both. I am now wondering if it is a condition of all Panzera battery powered models. Love the watches hate the inaccuracy (except for my automatic GMT model. Does anyone else have an issue with time accuracy with Panzera Battery powered watches.

18 August 2025
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

HI Keith, very sorry to hear about the issues with your watches losing time. We have very rarely had any issues with our quartz models like this.I can only think there may have been an issue during shipping. But don't worry this is clearly a warranty issue. Please log a ticket on our Contact Us page under warranty returns and we will arrange to have the watches returned and repaired or replaced.

Rated 5 out of 5 stars

Brilliant masculine watch and really professional customer service

What a watch! My new Flieger 45G - I love it. It looks tough and feels solid and of genuine quality.
Couple of years ago I bought a watch on presale. I felt the delivery time was too long so I changed my mind. I got a full refund no questions asked no problems. They are 100 percent trustworthy! This time I chose a watch in stock, and everything went swimmingly.
I'll be back ;)

17 August 2025
Unprompted review
Rated 5 out of 5 stars

This is my third purchase from panzera

This is my third purchase from panzera. Can honestly say they've kept me informed all the way to the shipping stage. The watch I got the other day was it 45 d I'm waiting on the new 45 chronograph ordered to ones coming Tuesday. One of the best sites have been on a young company. I think they know their s*** all the best of them are purchasing more in the future. Thanks!

5 August 2025
Unprompted review
Rated 2 out of 5 stars

Aquamarine 45C Swiss Chronograph

My Aquamarine 45C is a good-looking watch but unfortunately the accuracy is not so good.
Panzera is claiming that the watch is “certified to the highest levels of accuracy” but no certification of accuracy is delivered with the watch.

One of the biggest reasons for buying an Aquamarine 45C was that I believed that this Swiss made watch was coming with a COSC chronometer certificate. A mail from Bernadette said “Yes, the Aquamarine 45C Chronograph does come with a Chronometer Certificate included in the package”, but only a certification of origin is delivered with the watch.

The Aquamarine is using the Swiss Valjoux 7750 movement that exists in three different grades. A Chronometer Certified watch is only equipped with the top-grade movement that has the highest levels of accuracy. However, the 7750-movement equipped in the Aquamarine 45C is the lowest grade called Elabore.

The 7750 grade Elabore is stated from the manufacture ETA to have an average daily rate (mean value for 3 different positions) within +/- 5 s/d, but my watch has a value of +12 s/d that is more than twice the specified maximum rate for this movement.

5 August 2025
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Hi Fredrik, thanks for the feedback and apologies for the misunderstanding regarding COSC compliance. We do not offer COSC compliance but we do have a Swiss Made compliance in the package. In terms of accuracy we do calibrate each watch before shipping however things can change during shipping or as the watch is run in after a while. We would be happy to take the watch back and re-calbrate it for you under warranty. Hope this helps.

Rated 5 out of 5 stars

You won't be disappointed!

I am an avid watch collector but my Chronograph 45C is the first Panzera I have purchased. I pre-ordered and the watch was delivered a little before expected to the UK. I ordered a blue dial and blue leather strap. Obviously (following research and reviews) largely bought on looks, when it did arrive, I was not disappointed with lovely build quality, presentation, and operation. It now holds pride of place in my "sports chronograph" category. I subsequently bought the fluorescent yellow rubber strap which looks great complementing the watch hands. Customer service has been excellent and any queries answered speedily and clearly. Do not hesitate to purchase a Panzera watch. You won't be disappointed.

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Great watches to own

Great watches to own! Nice build quality and good prices for what you getting. I will own 4 Panzera's once my Meca Quartz comes in September. If you like a bigger bolder watch, this is the company to buy for. Great customer service, very prompt to answer your emails.

26 July 2025
Unprompted review
Rated 5 out of 5 stars

Everything about the watch blew me away…

Everything about the watch blew me away … craftsmanship / weight / style / customer service / shipping time … I bought my first watch and was so impressed I bought another style the day it arrived. Customer for life

17 June 2025
Unprompted review
Rated 1 out of 5 stars

They play with your time ⏳️

On 5/21/2025 I purchased and paid the total for the Classivo watch, model number (C43C-01WL13A) to give it to my father as a gift and to this day all I have received are excuses that it is a (pending order due to high demand), (that I would receive it in mid-June) (that there is an unexpected delay that they would receive the merchandise in the first week of July) I told them to stop making excuses and give me a solution, a refund or exchange of the watch. Customer service is very poor and takes a long time. I think they should not accept payments for watches that they do not have or know when they will have it. Do not lose customers, improve your services!

1 July 2025
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Hi Albert, our apologies for the delay on your watch. Unfortunately at the end of May we had a delay on the movements we were expecting to be delivered for the C43C models. We have had the delivery delay on this model posted clearly on our website page as soon as we were aware however you must have raised your order prior to this being done. Good news is your watch is not far away now. I have asked our CS team to expedite your order as quickly as possible. As you can see from the many positive reviews on this site, delivery delays are rare and not our standard practice.

Rated 2 out of 5 stars

Paid for a watch on may 29th 2025

Paid for a watch on may 29th 2025. Did not hear anything from them yet. No confirmation of the order nothing. Sofar quite disappointing.

27 June 2025
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Hi JM apologies for the lack of correspondence. However I checked your customer details and you entered what looks like an incorrect email address with your order. xxxx24@gmai.com. I assumed this should be gmail.com and have updated your customer records. So you should receive emails with updates now.

Rated 1 out of 5 stars

No Communication whatsoever! 😡

First and foremost... I can't give my opinion on my watch purely because I don't have it!
The criticism is purely on the way Panzera as a company deal with enquiries regarding orders that have been placed with themselves...... simple answer is, they don't!
For a company that states on there own website that any enquiries/questions would hopefully be dealt with in a 24hr window,well that certainly is not the case.
I ordered my watch on the 8th June and according to the website on International orders, it would be shipped within 7days, I have sent them 3 e'mails asking for any kind of update when watch would be shipped.... no response whatsoever which i find very dissapointing.So if you like the look of the Panzera watch,please do not hold your breath awaiting shipment OR communication between Panzera watches and the client.
Extremely dissapointed customer
Sam Brown

26 June 2025
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Hi Sam, very sorry to hear about your lack of response. I can see your queries in our Customer Service system but also our responses back to you. It appears like our Zendesk responses are being blocked or put in your spam folder. I will reach out via a different email to try to contact you directly.

Rated 5 out of 5 stars

This is my 3rd PANZERA Watch

This is my 3rd PANZERA Watch. My last one was the limited anniversary edition. Package was nice and made me feel special. The long wait was worth it. My favorite watch now.
PANZERA watches are of great quality with a lot of attention to detail.
Customer are updated on the progress of your order and follow up. Very customer oriented company that loves what they do and its customers.

17 June 2025
Unprompted review
Rated 5 out of 5 stars

Rebuttal to my previous review of…

Rebuttal to my previous review of PANZERA Watches, after my review was posted PANZERA reached out to me by several people in there costumer service department to address and correct the issue first hand. My watch was on backorder and the e-mail pertaining to it was sent to my spam folder e-mail. So I am happy to say this issue was corrected in a timely manner and I have received my watch since then. Thank you PANZERA for your prompt attention in dealing with the issue.

18 June 2025
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Thanks Daniel. Glad we could get this sorted for you.

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