Parallels Reviews 1,776

TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 49 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the company's subscription and payment practices, particularly regarding unexpected auto-renewals and charges without prior notification. Reviewers also reported issues with the product itself, finding it did not meet their expectations or stopped working after a period. The customer service was frequently criticized for being unhelpful and unresponsive, especially when dealing with refund requests. A large number of people also found the refund process to be problematic, with the company often refusing to issue refunds even for unused subscriptions or services. Some customers expressed significant frustration with the refund process, indicating they sought alternative methods to resolve payment discrepancies.

What people talk about most

Subscription

Clients share negative opinions on subscription, primarily due to issues with auto-renewal and cancellation.... See more

Product

People report negative experiences with product. Many customers express disappointment, citing issues like... See more

Customer service

Reviewers highlight negative aspects of customer service, with many describing it as the worst they have ever... See more

Refund

Customers express significant dissatisfaction with the refund process, particularly concerning auto-renewals.... See more

Payment

Consumers express strong dissatisfaction with the payment process, particularly regarding automatic renewals.... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Software works well, but no option to buy lifetime license, expensive as hell subscription, shady practices around preventing users to cancel their subscription, it's a hard pass for me. I'll rather b... See more

Rated 1 out of 5 stars

Worst support ever (basically no answer). They took money from my customers credit card even after ending autorenoval (no products are shown in her account). They never answer or followed up any tocke... See more

Rated 1 out of 5 stars

I purchased a permanent license, and after 15 months, I can no longer use it because I am not allowed to install the latest version, and the old versions no longer work on my computer. There is no sup... See more

Rated 1 out of 5 stars

Watch out for auto renewal of this product. They don't send notification that the renewal is upcoming and will blindly charge your card on file without notice. I thought I had canceled the subscript... See more


Company details

  1. Software company
  2. Computer Accessories Shop

Information provided by various external sources

Parallels, a global leader in cross-platform development of virtualization software for macOS. Join over 6-million Mac users who run Windows, Linux, and other operating systems on macOS with Parallels Desktop without rebooting. Download a free 14-day trial of Parallels Desktop here: http://bit.ly/ParallelsDesktopTrialforTrustPilot


Contact info

  • 110 110th AVE NE Suite 410, 98004, Bellevue, United States

  • parallels.com

1.8

Poor

TrustScore 2 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Parallels is too good

Parallels is too good. I was first confused with desktop-sharing with Mac.This can be because I was a user of old version of fusion, which is not compatible with M1 nor M2 stone bearing Mac. I am all right to pay USD100 for parallels but not for Windows OS. Can we continue to use Windows OS without paying to them?

12 February 2023
Rated 1 out of 5 stars

It is destroyed! I wasted my money on you guys.

It won't open and if I do, it's completely lagged and screens are cut in half and some weird colorful lines!

28 February 2023
Parallels logo

Reply from Parallels

Hi there,

Apologies that the software isn't working for you. I'm connecting you with the support team, they should be able to help you.

The Parallels Team

Rated 5 out of 5 stars

After 25 years of a Windows PC I got a…

After 25 years of a Windows PC I got a MAC because of all the problems related to PC's. But, I mainly use Excel and Word and the numbers and pages on my MAC are not near as user friendly so Parallels helped me to add Excel and Word to my MAC. Now I have the best of both worlds.

13 February 2023
Rated 5 out of 5 stars

Love it!

I love how easy Parallels makes it for me to switch between operating systems. It's so seamless that it's hard to believe I'm on the same computer! It has simplified my workflow a lot as all my files are accessible whether I'm on the Mac or Windows side. Highly recommend.

13 February 2023
Rated 5 out of 5 stars

Works great!

Works great!

I have two licenses installed in my M1 Macs and it works great, I am able to run my Linux distros and Windows 11 ARM.

13 February 2023
Rated 5 out of 5 stars

No worries

Parallels deals with the challenges of running Windows-based applications on a Mac. It works great with the M1 Pro CPU. So fast and seamless.

14 February 2023
Rated 5 out of 5 stars

Superb product...

Superb product...
Enables me to run anything "windows" on my macbook pro.
I was running an old windows machine just for programmes that don't have a mac option, now i can sell that machine.

13 February 2023
Rated 5 out of 5 stars

Parallels saved my experience with the…

Parallels saved my experience with the Apple M2. Dual boot is no longer an option. Parallels came to the rescue and it is better than dual boot. Now I run my second operating OS from a window on my Mac screen. And it is the latest version of the other operating system. Wow!

14 February 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look