Parallels Reviews 1,776

TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the company's subscription and payment practices, particularly regarding unexpected auto-renewals and charges without prior notification. Reviewers also reported issues with the product itself, finding it did not meet their expectations or stopped working after a period. The customer service was frequently criticized for being unhelpful and unresponsive, especially when dealing with refund requests. A large number of people also found the refund process to be problematic, with the company often refusing to issue refunds even for unused subscriptions or services. Some customers expressed significant frustration with the refund process, indicating they sought alternative methods to resolve payment discrepancies.

What people talk about most

Subscription

Clients share negative opinions on subscription, primarily due to issues with auto-renewal and cancellation.... See more

Product

People report negative experiences with product. Many customers express disappointment, citing issues like... See more

Customer service

Reviewers highlight negative aspects of customer service, with many describing it as the worst they have ever... See more

Refund

Customers express significant dissatisfaction with the refund process, particularly concerning auto-renewals.... See more

Payment

Consumers express strong dissatisfaction with the payment process, particularly regarding automatic renewals.... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Software works well, but no option to buy lifetime license, expensive as hell subscription, shady practices around preventing users to cancel their subscription, it's a hard pass for me. I'll rather b... See more

Rated 1 out of 5 stars

Worst support ever (basically no answer). They took money from my customers credit card even after ending autorenoval (no products are shown in her account). They never answer or followed up any tocke... See more

Rated 1 out of 5 stars

I purchased a permanent license, and after 15 months, I can no longer use it because I am not allowed to install the latest version, and the old versions no longer work on my computer. There is no sup... See more

Rated 1 out of 5 stars

Watch out for auto renewal of this product. They don't send notification that the renewal is upcoming and will blindly charge your card on file without notice. I thought I had canceled the subscript... See more


Company details

  1. Software company
  2. Computer Accessories Shop

Information provided by various external sources

Parallels, a global leader in cross-platform development of virtualization software for macOS. Join over 6-million Mac users who run Windows, Linux, and other operating systems on macOS with Parallels Desktop without rebooting. Download a free 14-day trial of Parallels Desktop here: http://bit.ly/ParallelsDesktopTrialforTrustPilot


Contact info

  • 110 110th AVE NE Suite 410, 98004, Bellevue, United States

  • parallels.com

1.8

Poor

TrustScore 2 out of 5

2K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Easy to configure

It’s great to be able to have another operating system with Mac, for student and PoCs are really useful. And the user experience with configuration of a shared folder or copy & paste features between both machines is great.

5 March 2023
Rated 5 out of 5 stars

I couldn't believe how easy it was...

I couldn't believe how easy it was to get up and running with the trial. It very quickly proved to me that it was the only real solution for my use case.

Pretty much one touch to get Windows and Linux (e.g. Kali Linux) up and running with very little to configure. With that such a seamless experience, the two week trial was plenty of time to get it tested.

Also, as a bonus, the ability to use Picture in Picture and Coherence mode - it's far ahead of the competition. If you don't know what these are, it's worth it to read up on it.

5 March 2023
Rated 5 out of 5 stars

Coherence Mode

I have three external monitors, and for me, it is mandatory to be able to open over twenty different windows on all of them (including the one on my MacBook Pro, so four in total). This wouldn't be possible without the coherence mode.

5 March 2023
Rated 4 out of 5 stars

The best addition to my MacBook

The absolute best addition to my MacBook Pro. Seamless transition between IOS and windows expands flexibility to support your business and client as well. The only downside, it dominates available disk space with an unnecessary amount of cache.

6 March 2023
Rated 5 out of 5 stars

Parallels for school

I used Parallels for school. We were given VMs created by other programs but they didn't run the best on the Mac. Converting and importing into Parallels just had the best user experience around.

6 March 2023
Rated 4 out of 5 stars

What made my experience great with…

What made my experience great with parallels desktop is the easy to use software to access windows on a Mac. It is great for people who have an Mac so that they can use software not compatible with macs even access those software, such as in my case I had a Mac, but needed a software named Autodesk Inventor 2023 for school, and so via parallels desktop I could easily access that software. I wish there was improvement and I know many people, more likely students, want this which is the price, students studying in high school really can’t afford 129 $ per year, there shouldn’t be a price, or should be a lesser price for students.

6 March 2023
Rated 5 out of 5 stars

Best virtualization app for Mac

I been using Parallels for years at my dental practice to run dental apps only available for Windows. After suffering for some years with the instability of Windows in an PC, and loosing important data, I decided to move to the Mac word and discover Parallels. Best platform to keep Windows stable, run my dental apps and not worry when was the next time it will crash and make me loose data. With every new update of Parallels the app get stronger, better and makes Windows run faster than in a PC. Parallels is the Best of the Best.

6 March 2023
Rated 5 out of 5 stars

Fast and Seemless!

Easy to install, works incredibly fast and keeps Mac and Windows in sync automatically. The bonus Parallels toolbox Apps are fantastic too!

6 March 2023
Rated 5 out of 5 stars

Simple solution

Incredibly easy to get up and running. Works great on my M2 Mac mini. Super fast to launch and run Windows 11. Love it.

6 March 2023
Rated 5 out of 5 stars

Excellent program

Excellent program! As a long time Bootcamp user I made the switch to Parallels with my new MAC M2 and I wish I had tired this program years ago. Windows 11 is running stable, there is a one step backup available for the virtual machine and it is very easy to configure.

6 March 2023
Rated 5 out of 5 stars

Windows 11 Pro with TPM enabled just…

Windows 11 Pro with TPM enabled just works without fuss. I can run my MS Power BI native which is my primary reason for running Parallels. Games are still a challenge, you can run Minecraft Dungeons quite well but most modern games lag too much to be considered playable. Maybe there should be a Parallels gaming version that places focus just on this?

6 March 2023
Rated 5 out of 5 stars

Parallels made it so very effortless to…

Parallels made it so very effortless to be able to use Windows 11 ARM on top of my Mac Os system. They continue, through the evidence of long use experience, to improve and hone a wonderful product. Thank you very very much.

6 March 2023
Rated 3 out of 5 stars

Parallels on a MacBook ... future

I have chosen Parallels because I have to run Microsoft Project on my MacBook.
In the beginning everything seems alright although I recently receives messages that Parallels will no longer be able to run on MacBook.
This is really confusing.

13 February 2023

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