PartsInMotion Reviews 1,124

Specifically ordered a car battery from their website on the promise of next day delivery. Received an email the next day (day of supposed delivery) saying the item was going to be delayed by a few days due to delays at the warehouse. Now I'm stuck with a dead car and having to look for another battery online, just a waste of my time. Don't promise next day delivery if you know you can't do it.

Both parts arrived and in time for repair tomorrow. Many thanks for a speedy process

Dave Armitt

Even after being contacted this company is still insistent on not accepting a warranty claim. They are adamant that they are right, the customer is wrong they try and shift blame to the customer as if they are better than us paying customers. Hiding behind their wording on returns, not honouring policy, not returning the faulty goods either, so they take your money and keep your goods. I have been very polite in this review, I am seething and I refuse to be treated by this sub standard company like this. Prices are cheap for a reason, poor quality items and even poorer customer service, never ever using this sham of a company again. Disgusting.

Came to me on eBay on the weekend to check my reg so they sent the right parts, after checking the parts were off the same day.
Worth a first look for your spares.
carpartsinmotion
On eBay.

Ordered parts yesterday and tucked the box asking they check compatibility. Today I received an email saying some of the parts I had ordered were incorrect so they were refunding me. They suggested alternatives that would fit, made by the same manufacturer and similarly priced. First class friendly and efficient service.

AVOID. SENT ME THE WRONG PART AND ARE REFUSING TO REFUND

After spending the best part of over £850 with parts in motion. there was an incorrect drive shaft order (2 right shafts) that went past their incredibly ridged 30day return policy.
There was no flexibility with their returns policy which has left me with a part I cant use and a bad taste in my mouth. As a result I could not recommend this company and will personally avoid them.
It is a shame they have let themselves down and not for the first time judging by some of the other comments.

Absolutely sh;te clutch. Rattles like a junkie. Totally wasted a fortune and hours of work, PAY A FEW QUID EXTRA AND GET SOMETHING ELSE ,

Will never use this company again - they promise next day delivery on their Ebay shop so having ordered a car battery recently on a Tuesday I waited to hear from them that it had been dispatched - after 2 days I rang and was told they could not tell me when it would be sent hopefully on the Friday, as it was a busy time of year! It was despatched on the Friday but unfortunately they use an appalling courier called DX Express who then lied 5 days in a row that my battery was out for delivery but it never arrived. It finally did arrive on Friday 12th December and the packaging was virtually destroyed, which could have been extremely dangerous had the battery casing split.. in addition to which there was no indication externally that it contained a lead / acid battery.
Time from order to receipt was 10 days - all the while without the use of my car!!

Excellent service from the guys at parts in motion. Great communication, great delivery process and very competitive prices. My first stop for parts when they are needed. Cant fault them in anyway.

I regularly purchase items from this company on eBay and have already bought many products from them. I have never experienced any issues with either the purchases or the deliveries to my shop. They offer excellent prices, often with additional discounts. Truly first-class service.

Ordered turbo hose which I needed quickly so I paid extra for . I tried to contact them using their “Chat” . It is not a chat as they say will email the reply, which they failed to do. I phoned them the next day and was told by a very polite lady that my payment had not gone through and would be returned to my account. Don’t think I will use them again, very disappointed.

Wrong brake pads sent, had to cancel booked service, took 16 days to get money back, poor customer service and no compensation for their inept service and my time printing off returns label repacking and a journey to the post office.

I’ve bought a lot of car parts from this company over the years, and they are usually very good. That’s why I was really disappointed with my most recent purchase — a LUK clutch kit. This is a valuable, important item, yet it was sent in its original LUK box with only a thin piece of cardboard wrapped around it and my address label stuck on.

When it arrived, the box was damaged and all of the components were loose inside, rattling around. For something I spent a lot of money on, I expected it to be packaged properly, ideally in a sturdy outer box with some bubble wrap or padding.

I generally like buying from this company, but this experience really let me down. I hope they take packaging more seriously in the future, especially for high-value parts.

Amazing customer service do helpful with any problems....will be my "go to" in future.
Gary

4/5 for price and customer service. Only lost a star because the parts didn't match my old ones perfectly.

Hello, I had a very bad experience with them. I ordered parts and waited more than 1 week for them to be delivered and not even at the moment. They work with royal mail, a very poor quality service. I call them and they make me wait because they are unprofessional to solve the shipment faster or to change the provider. I will not buy from them again.

Ordered a set of Bosch Brake Pads. Not only a great price, they arrived in a couple of days. They contacted me a couple of times by email to make sure I was ordering the right Pads...I will definitely use these again...Excellent...Thankyou.

All the parts i needed including the niche parts no one else stocked, fast response and dispatch time as well as industry leading post-purchase customer care including answering any questions i had punctually and professionally.
I will be using Parts In Motion again.

Company is great and very helpful. Decent prices, good parts. Sadly let down by their delivery courier (who have let me down with deliveries from other suppliers as well) but Parts in Motion excelled themselves in sorting this out.