The agent I spoke with was courteous, helpful & acted in a professional manner. Today's chat was about an incorrect charge made to my account of $29 on Apr 8. I cancelled my subscription after I... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I've had dealings with this company. Initially, it was my fault for not reading the subscription terms and conditions, and I had a bad impression of them. But with support, I easily resolved the issue... See more
Company replied
If you need something to manage quickly and don't have any pro-pdf app. This is nice. Just littlebit expensive. Support agents are quick and very helpful.
Company replied
I used the free 1-week service, but accidentally i didn't stopped the subscription. They answered fastly to che chat and solved my problem.
Company replied
Company details
About PDFAid
Written by the company
📑Meet PDFAid, your easy-to-use, all-in-one PDF solution
From basic edits and annotations to adding e-signatures or watermarks, convert files between PDF and popular formats (Word, Excel, JPG, and more) effortlessly, and reduce large PDFs to shareable sizes without losing quality📚
We’re all about helping you get the job done quickly while keeping your documents secure 🔒
☑️ Just open PDFAid and get it.
Need help? Our support team is available 24/7 and happy to assist.
Feel free to reach out at
+1 (888) 857-5569 or
support@pdfaid.com – we’re here for you whenever you need us 📧🤝
Contact info
United States
- (888) 857-5569
- support@pdfaid.com
- pdfaid.com
4.2
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Brief, to the point, helpful!
The bot workflows were to the point and the agent provided accurate info and fast help to resolve my issues. Thanks again!
13 May 2026
Unprompted review
Reply from PDFAid
Hello Ioannis,
Thank you for your great feedback! We are thrilled to hear that our bot workflows were to the point, and that our agent provided accurate info and fast help to resolve your issues.
We truly appreciate you taking the time to share your positive experience. If you have any more questions in the future, we are always happy to help.
Best,
James, PDFAid Support
support@pdfaid.com or +44 808 501 2541
Reply from PDFAid
Hello! Thank you for your feedback. We're glad to hear that you were satisfied with our customer service. We're always here whenever you need assistance.
Best regards,
David, PDFAid Support
support@pdfaid.com or +1 888 857-5569
I only needed to do one piece of work…
I only needed to do one piece of work as a one off. Less than a pound was worth it.
The information was clear about what would happen if cancelation was not completed in time within the 7 days. I cancelled straight away and received acknowledgement that it's been cancelled.
So just like if bad service is expressed. I wanted to express good service.
So thankyou PDFAid Billing Team
12 May 2026
Unprompted review
Reply from PDFAid
Hello!
Thank you for taking the time to share your experience. We’re glad to hear that the process was clear and that the cancellation confirmation was received without issues. Your thoughtful feedback and kind words truly mean a lot to our team.
Best regards,
James, PDFAid Support
support@pdfaid.com or +1 888 857 5569
Reply from PDFAid
Hello! Thank you for your wonderful feedback. We're glad to hear that you had a great experience with our fast and responsive support. It means a lot to know we’ve made such a positive impression.
Best regards,
David, PDFAid Support
support@pdfaid.com or +1 888 857-5569
It was an excellent product!
It was an excellent product and their customer support was great to work with in providing guidance.
12 May 2026
Unprompted review
Reply from PDFAid
Hello, Carl!
Thank you for your kind feedback. We’re glad to hear that you enjoyed the product and that the support team was helpful in guiding you through the process.
Best regards,
James, PDFAid Support
support@pdfaid.com or +1 888 857 5569
unwanted subscription charges/ fast response and good customer service
UPDATE:
After posting my review, the PDFAid support team contacted me quickly and resolved the issue professionally. They reviewed my case and processed a full refund for the $49 charge.
I still believe the subscription and billing terms could be presented more clearly during the free trial process to avoid confusion for users. However, I appreciate the fast response and the willingness to solve the situation fairly after I raised my concern.
Because of the resolution and customer support response, I decided to update my review accordingly.
11 May 2026
Unprompted review
Reply from PDFAid
Hello Robeeta,
We understand your concerns and appreciate you sharing your experience. We have reached out to you via private message to review the details related to your account and the charges mentioned. Please check your messages so we can assist you directly.
Best regards,
Sophie, PDFAid Support
billing@pdfaid.com or +1 888 857 5569
Thank you for the quick resolution of…
Thank you for the quick resolution of the issue.
12 May 2026
Unprompted review
Reply from PDFAid
Hello, Milla!
It's great to hear that this issue is no longer bothering you! We're pleased that things have improved. If there's anything else we can help you with or if you have any other positive updates, please share them with us.
Best,
PDFAid Support
support@pdfaid.com or 1 (888) 857-5569
Fast response to messages i did…
Fast response to messages i did canceled my subscription the team answered immediately thanks to
PDFAid Billing Team
12 May 2026
Unprompted review
Reply from PDFAid
Hello, Sokol Saiti
Your satisfaction is our priority, and we're thrilled to hear that you had such a positive experience with our service. Thank you for choosing us, and please don't hesitate to reach out if you need anything else.
Best,
PDFAid Support
support@pdfaid.com or 1 (888) 857-5569
Good in a rush
It’s useful when you’re in a rush and need something done fast without figuring things out.
10 May 2026
Unprompted review
Reply from PDFAid
Hello,
Thank you for your review! We’re glad to hear that the service helps save time and makes things easier when you need quick results.
If you have any questions or need further assistance, feel free to contact us—we’re always here to help!
Best regards,
James, PDFAid Customer Support
+44 808 501 2541 support@pdfaid.com
Great Service team
Great Service team! They dealt with my Issue and refunded me very quickly.
12 May 2026
Unprompted review
Reply from PDFAid
Hello!
We're happy to hear that this issue is no longer bothering you! It's great to know that things have improved. If there's anything else we can help you with or if you have any other positive news to share, please feel free to do so.
Best regards,
PDFAid Support Team support@pdfaid.com
Good Assistance service
12 May 2026
Unprompted review
Reply from PDFAid
Hello!
Thank you for your feedback! We're so glad to hear that you had a great experience with us. If you ever need help in the future, please don't hesitate to get in touch.
Best regards,
PDFAid Support Team support@pdfaid.com
It was great
12 May 2026
Unprompted review
Reply from PDFAid
Hello, Fabiana!
Your kind words mean a lot to us! We're thrilled that you had such a positive experience with our service. If you ever need assistance again, please don't hesitate to reach out.
Best regards,
PDFAid Support Team support@pdfaid.com
The staff were very patient and…
The staff were very patient and professional.
12 May 2026
Unprompted review
Reply from PDFAid
Hello, Wei!
We're delighted to hear about your positive experience with our representative! Providing exceptional service is our top priority, and we're glad that we could assist you effectively.
Best regards,
PDFAid Support Team support@pdfaid.com
Reply from PDFAid
Hello, Yulia,
We're sorry to hear that your experience with the site wasn’t as expected. We'd be happy to assist you.
Please share your email address along with any additional details, and we’ll review your account to help resolve any concerns.
Best regards,
James, PDFAid Support Team support@pdfaid.com
Excellent and fast customer support!
I accidentally clicked the "resubscribe" button while trying to find my invoice. I reached out to their customer support immediately, and they were incredibly helpful and fast. They confirmed my cancellation right away and even initiated a refund process within minutes. Really appreciate their efficient service!
12 May 2026
Unprompted review
Reply from PDFAid
Hello, Shih-En!
We appreciate you sharing your experience. It’s great to know that the assistance was prompt and helped resolve your request without delay.
Best regards,
James, PDFAid Support
support@pdfaid.com or +1 888 857 5569
Dodgy Business Strategy But at Least a Fair Refund
The whole thing is definitely pretty deceptive, Hidden subscription. Thought I was paying for one time use and got a subscription. The service also didn't work for what I needed it to.
Initially I got onto them about 30 mins after the subscription popped up in my bank app, tried to give me a Partial Refund but Then Updated to full refund when I explained the issue.
Whilst I don't agree with their entire business model at least they were honorable enough to issue a fair refund. If they gave me the partial or no refund would be a 1 star!
12 May 2026
Unprompted review
Reply from PDFAid
Hello Cody,
Thank you for sharing your feedback. We understand how unexpected charges can be frustrating. Please note that subscription details, including trial periods and renewal terms, are outlined in the subscription agreement. We encourage you to reach out to our billing team directly at billing@pdfaid.com or +1 888 857 5569 so we can review your case and assist you further. Your satisfaction is important to us, and we're here to help resolve any issues.
Best,
James, PDFAid Billing Support
billing@pdfaid.com or +1 888 857 5569
your support service is extremly great…
your support service is extremly great which make me will return in the future
12 May 2026
Unprompted review
Reply from PDFAid
Hello Dinh lam,
Thank you for your wonderful feedback! We are thrilled to hear that you found our support service extremely great and that it will bring you back in the future.
We truly appreciate your trust and look forward to assisting you whenever you need us. If you have any questions in the meantime, please feel free to reach out.
Best,
James, PDFAid Support
support@pdfaid.com or +1 888 857 5569
was very kind
12 May 2026
Unprompted review
Reply from PDFAid
Hello, Dolev Alfasi !
We're delighted to hear that you had such a positive experience with us! Thank you for choosing our service, and please don't hesitate to reach out if you need further assistance in the future.
Best,
PDFAid Support
Fraudester
Fraudester. They will keep on deducting subscription even after cancellation that too on a gap of 2 days. It's a scamster site, never use it.
10 May 2026
Unprompted review
Reply from PDFAid
Hello Yogendra,
Thank you for bringing this to our attention. We would like to check the account activity you described and verify the charges mentioned in your review.
Kindly send us your email address and any additional information so we can identify your account and provide clarification.
Best regards,
James, PDFAid Support
billing@pdfaid.com or +1 888 857 5569
Quick and helpful answers
Quick and helpful answers, great interaction with your expert.
Sorry for leaving, but I’m not using your service enought for it to cover the cost.
Thanks for the collaboration.
My subscription is on:
borbelybotond@icloud
11 May 2026
Unprompted review
Reply from PDFAid
Hello, Borbely!
Thank you for your thoughtful feedback. We’re glad to hear that the support was quick and helpful and that you had a positive experience with our team. We also appreciate your honesty and your time using the service.
Best regards,
James, PDFAid Support
support@pdfaid.com or +1 888 857 5569
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