This order, upon 100% manual inspection of ALL units only had 4 pens that were not what I ordered (blue ink instead of black ink). A vast improvement over the last order I received from you where ther... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
The product I received was great. I received it in a timely manor. However I made sure to follow up on my project and discovered the inventory was out of stock and had to switch to a different item. I... See more
Company replied
The pens are nice, I don't need to distribute them until December but have been using one of them at home. I looked inside and the ink cartridge is soooooo small I wonder how long the ink will last.... See more
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The pens selected and ordered were simply beautiful and all of the recipients who received them loved them. The pens arrived in a timely manner. I will definitely be placing other orders in the futu... See more
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Engraved Alpha Soft Touch Pen with Stylus®
(2K)
Bright Alpha Soft Touch Pen with Stylus
(1K)
Engraved Alpha Stylus Pen with Rose Gold Trim
(1K)
Engraved Bright Soft Touch Diamond Stylus Gel Pen
(942)
Engraved Bright Diamond Stylus Pen
(752)
Mineral Alpha Soft Touch Pen with Rose Gold Trim
(724)
Ombré Alpha Pen with Rose Gold Trim
(721)
Engraved Pearlized Gyro Fidget Stylus Pen
(666)
Engraved Monochrome Soft Touch Diamond Stylus Pen
(542)
Reflections Wall Calendar
(525)
Company details
About Pens.com
Written by the company
About Pens.com
A National Pen BrandThank you for taking the time to leave us a review. We appreciate your input!
Since 1966, Pens.com has helped small businesses grow by offering the quality promotional products their customers love. We make it easy (and affordable!) to find the perfect merchandise for your brand and budget. Whether you need personalized pens to impress your prospects or custom drinkware to thank loyal clients, we've got you covered with our wide selection of pens, bags, drinkware, and more.
Design your promotional products with ease and share them at corporate events, trade shows, for customer appreciation, or in employee welcome kits. With custom merchandise designed to impress, you can stand out with everyone who’s important to your brand.
Why Pens.com?
- MORE SAVINGS: Spend less thanks to our Low Price Guarantee. If you find it for less, we’ll match it.
- MORE FLEXIBILITY: With our low minimum order quantities and Buy Now, Pay Later option, you can get what you need, right when you need it.
- MORE CONFIDENCE: Our Perfect Print Promise means your order is produced exactly as approved, or we'll make it right.
Grow your business with Pens.com—where you can spend less and brand more.
Pens.com Guarantees More!
We’re not happy until you are.
At Pens.com, we’re not happy until you are. Our guarantees are designed to deliver your business the best quality imprint and the lowest price. Here’s why you can trust that we’ll make your business look its best, for less:
- Perfect Print Promise: Customize with confidence! If your order has a print quality issue or your artwork differs from what you approved, simply call our Customer Care Team. We will either discount your order, or reprint and ship your order at no cost to you.
- Low Price Guarantee: We’re all about keeping costs low for small businesses. So if you find the same product for less on a qualifying promotional product site, we’ll match their price. For more details, please contact our Customer Care Team.
Enjoy peace of mind at Pens.com, with guarantees you can count on!
Contact info
1 Sharpie Way, Building 3, 37160, Shelbyville, United States
- 1-866-900-7367
- https://www.pens.com/us/s/customer-service
- pens.com/us
4.1
Great
52K reviews
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Reply from Pens.com
Hello Todd,
We're happy to hear that you found our services to be satisfactory and reasonably priced. Thank you for your positive feedback!
Order was delayed andqu
Order was delayed and print quality was poor. Half of the Texas on th logo is missing on every 10th koozie.
7 May 2026
Reply from Pens.com
Hello Sherrie,
We're truly sorry for the inconvenience that this may have caused. Your feedback is very important to us as we strive to provide a positive experience for every one of our customers.
We're committed to making improvements to prevent similar issues in the future. Thank you again for sharing your thoughts. I've also sent you an email to the email address that was provided with further details regarding a resolution.
for clothing go to 4impring or Vista Print, they are experienced
The level of quality control and customer service were amateurish. They have relaxed or filled themselves up on their laurels from selling pens, that their expansion to clothing was presumed to be successful but it is obviously not. Buy their pens but stay away from their clothing. I have purchased from Vista Print and from 4Imprints and received a quality base product and quality logo workmanship and paid the same price. don't spend your money on a want-to-be who can not deliver.
10 May 2026
Unprompted review
Reply from Pens.com
Hello Luke,
We appreciate your feedback and regret that our clothing and service didn't meet your expectations. We'll review our quality control and workmanship. Your comments regarding other vendors are helpful as we strive to improve.
Thank you again for sharing your thoughts. Please send us an email to Reviews@pens.com so we may further assist.
Average Overall
The promptness of the order was awesome as well as the delivery. I was however disappointed in the engraving. The fonts used were much to small and fail to compare to my previous order. If this is the "new" way of doing them, then I'm out.
9 May 2026
Reply from Pens.com
Hello David,
We're truly sorry for the inconvenience that this may have caused. Your feedback is very important to us as we strive to provide a positive experience for every one of our customers.
We're committed to making improvements to prevent similar issues in the future. Thank you again for sharing your thoughts. I've also sent you an email to the email address that was provided with further details regarding a resolution.
Reply from Pens.com
Hello Eric,
We appreciate you sharing your experience. We're happy to hear you received a high-quality product quickly and exactly to your specifications.
Reply from Pens.com
Hello Angela,
We appreciate your feedback. We are so happy to hear you received excellent quality customized items with fast shipment. Thanks for choosing us!
Wonderful pens
We are expanding our company into to High-rise windows so we needed new pens. We ordered from pens.com for our original start of our cleaning company.
They are great quality and work well. Everyone always tell us how fancy they look. We'll always use Pens.com for all of our pen business needs.
Thank you!
They were shipped and showed up exactly on time.
1 May 2026
Reply from Pens.com
Hello Tori,
We're happy to hear that our pens meet your company's needs as you expand into high-rise window cleaning! It's great to know you appreciate the quality and appearance of our pens. Thank you for your continued business and for sharing your positive experience with us.
Would do it all again!
Finished product Very nice - very happy with it. Getting started was a bit rough because I needed to speak to a rep. I think there was an internal issue there. When resolved and new rep, all went Very well indded and product deliered timely! Happy!
8 May 2026
Reply from Pens.com
Hello Sylvia,
We're happy to hear that you are pleased with the final product! We regret the initial difficulty you experienced and appreciate you bringing it to our attention. We're glad the matter was resolved and the product delivered promptly. Thanks for your feedback!
The shipping charges were outrageous
The shipping charges were outrageous. I don't remember them being this high ever before. I've ordered many times from you and was shocked. I was going to order 6 times the amount I did but wasn't willing to pay the shipping charges.
8 May 2026
Reply from Pens.com
Hello Curtis,
We're truly sorry for the inconvenience that this may have caused. Your feedback is very important to us as we strive to provide a positive experience for every one of our customers.
We're committed to making improvements to prevent similar issues in the future. Thank you again for sharing your thoughts. I've also sent you an email to the email address that was provided with further details regarding a resolution.
I was happy with the timely service…
I was happy with the timely service from ordering and the look and durability of the pens but the ink is inconsistent every time you begin to Wright you have to work at it by drawing circles, and not just the first use every single time you attempt to Wright. And the ink is kinda the most important part of a pen.
8 May 2026
Reply from Pens.com
Hello Lon,
We're truly sorry for the inconvenience that this may have caused. Your feedback is very important to us as we strive to provide a positive experience for every one of our customers.
We're committed to making improvements to prevent similar issues in the future. Thank you again for sharing your thoughts. I've also sent you an email to the email address that was provided with further details regarding a resolution.
The entire process was seemless and the…
The entire process was seemless and the pens look great.
7 May 2026
Reply from Pens.com
Hello Kyle,
We appreciate you sharing your feedback with us. We are so pleased the process was seamless and that the pens look great!
Ordering my pen or other supplies is fast and easy
Ordering my pen or other supplies is always easy. I am able to see options on the internet and then I contact my dedicated salesperson who ensures I get the best deal and quality. They also look through my regular purchases and tell me about deals I may have not seen the advertising for.
7 May 2026
Reply from Pens.com
Hello Deborah,
We're happy to hear that ordering is always easy for you. It's great to know your salesperson ensures you get the best quality and deals. We appreciate your positive feedback.
Water Bottles and Pens
We ordered water bottles for our team members and they turned out excellent. Great quality and excellent turn around time. Additionally, we ordered pens to market our catering and I am so impressed with the quality. :) We will most certainly order again.
30 April 2026
Reply from Pens.com
Hello Teanna,
We're so happy the water bottles and pens exceeded your expectations! It's great to hear the quality and turnaround time met your needs. Thank you for your positive feedback; we appreciate your business and look forward to future orders!
Reply from Pens.com
Thank you for sharing your feedback Lian, and we’re truly sorry for the issue. This is not the level of service we aim to provide.
We appreciate you bringing this to our attention. An email has been sent to you from reviews@pens.com so we can review your complaint and assist you further.
Reply from Pens.com
Thank you for taking the time to share your experience Carissa. We’re grateful for the opportunity to address your concerns and are pleased to know the outcome met your expectations. Providing reliable products and supportive service is very important to us, and your continued trust truly means a lot.
This order
This order, upon 100% manual inspection of ALL units only had 4 pens that were not what I ordered (blue ink instead of black ink). A vast improvement over the last order I received from you where there were 133 pens that were not the correct color. It is sad that you have forced me to manually inspect every single pen upon receipt.
7 May 2026
Reply from Pens.com
Thank you for sharing your feedback Robert, and we’re truly sorry for the issue. This is not the level of service we aim to provide.
We appreciate you bringing this to our attention. An email has been sent to you from reviews@pens.com so we can review your complaint and assist you further.
We were given options to fix the issue…
We were given options to fix the issue with our shirts. We picked the option to have them sent to us again at no additional cost. Then we received a bill to send us the shirts for $80. Then received an email this morning saying that it was printed correctly and there was nothing to do for us and offered 15% off our next purchase. There was poor communication first telling us that the design was printed wrong and they would fix it then a week later being told it was in fact printed correctly.
7 May 2026
Reply from Pens.com
Thank you for sharing your feedback Ladan, and we’re truly sorry for the issue. This is not the level of service we aim to provide.
We appreciate you bringing this to our attention. An email has been sent to you from reviews@pens.com so we can review your complaint and assist you further.
Charged me 3 weeks ago
Charged me 3 weeks ago. After 3 weeks I still have not received any message when product will be shipped out. Need it for a show in May 17th
Looks like I am going to cancel my Credit Card charges.
5 March 2026
Reply from Pens.com
Thank you for sharing your feedback Nick, and we’re truly sorry for the issue. This is not the level of service we aim to provide.
We appreciate you bringing this to our attention. An email has been sent to you from reviews@pens.com so we can review your complaint and assist you further.
Terrible experience
Terrible experience, poor quality products, incompetent staff, and an unqualified accounting office. I will never buy from them again, and I'm not the only one
8 May 2026
Unprompted review
Reply from Pens.com
Thank you for sharing your feedback Federica, and we’re truly sorry for the inconvenience with your order. This is not the level of quality or service we aim to provide.
We appreciate you bringing this to our attention. Please send us an email at reviews@pens.com so we can review the situation in detail and assist you further.
Setup & Shipping Fees Too Outrageous
When you are reordering upon receiving a placard in the mail, we shouldn’t have to pay outlandish setup fees again as if it’s our first order, when we already have everything on file. And it doesn’t cost $35-$40 to ship a 3-4lb box of pens. A 100 pens at $2 each should cost $200 plus tax, not $300 plus!
4 May 2026
Reply from Pens.com
Thank you for sharing your feedback Charles, and we’re truly sorry for the issue. This is not the level of service we aim to provide.
We appreciate you bringing this to our attention. An email has been sent to you from reviews@pens.com so we can review your complaint and assist you further.
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