People's Energy Reviews | Read Customer Service Reviews of peoplesenergy.co.uk

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Great and prompt service

Great service from Helene at Customer Services. Problems sorted out promptly and efficiently on two separate occasions.

Worst company I've ever dealt with

Worst company I've ever dealt with. After switching to People's energy, no one informed me about the need to change the pre-paid meters to normal meters, so I was charged by 2 companies at the same time. I had over £ 60 on pre-paid meters. People's energy will not give me this money back, even though I lost it because of them. Very poor service I do not recommend !!!!

Appalling service and impossible to…

Appalling service and impossible to contact them. I raised a ticket on 27th January which I then added to last week but no response has been received. Tried both chat and phone without success. I held for 68 minutes today and they just hung up.

I wouldn't use this company.

Reply from People's Energy

Hi Amanda,

Thanks for taking the time to leave a review. I am sorry to hear of the issues that you have encountered.

I have asked my colleague, Nicola, to contact you tomorrow.

Best wishes,

Michael
People's Energy.

CRAP Customer service

I have tried to speak to someone about moving house, live chat is hopeless as drops out and states we cannot speak to you as we are busy.... Well if you keep this up I'm sure you wont be for long. Also tried to call, ended up listening to some crap Jazz for 20 mins and a woman saying "did you know...." Did you know your customer service is abysmal. this wasn't only one attempt either. i've been trying for 2 weeks to move my bill to my new address. total incompetence..

Reply from People's Energy

Hi Chris,

Thanks for taking the time to leave a review. I am sorry to hear of the issues that you have encountered.

I have asked my colleague, Alise, to contact you tomorrow.

Best wishes,

Ben
People's Energy

Bill queries

Had a couple of queries about my bill and spoke to Sam on a live chat. Queries answered efficiently and resolved. No complaints.

Reply from People's Energy

Hi Sue,

Thanks for taking the time to leave a review. It’s great to hear that Sam was able to provide the required support.

Best wishes,

Ben
People’s Energy

Great Customer Service

Samantha & Callum both really helpful in moving us onto a new tariff and getting our Direct Debits sorted. Always really friendly and helpful - for a small company who have grown a lot in the last year I still think they do a great job at being customer focused and we've not had a negative experience since first signing up nearly 2 years ago.

Reply from People's Energy

Hi Mike,

Thanks for taking the time to leave a review. It’s great to hear that Samantha and Callum were able to provide the required support.

Best wishes,

Ben
People’s Energy

Only the latest review will count in the company's TrustScore

I spoke to Carly today and she was…

I spoke to Carly today and she was fantastic, she was very thorough with her questions about our issues and has got them sorted straight away.

Reply from People's Energy

Hi Sarah,

Thanks for taking the time to share your experience. The positive feedback is greatly appreciated.

Best wishes,

Ben
People’s Energy

This company is completely inept to…

This company is completely inept to deal with. Very poor customer service and a person who sounded like they were operating in a live cattle market it was so difficult to hear. Constantly changing the rates of energy provided. DO NOT USE AT ALL COSTS.

Reply from People's Energy

Hi Robert,

Thanks for taking the time to leave a review. I am sorry to hear of the issues that you have experienced.

I apologise if you had difficulties communicating with our advisors. The majority of our frontline staff are working from home and, despite their best efforts, it can be difficult to maintain a consistently quiet environment. Thank you for your understanding.

I must also advise that our rates were most recently changed on 31 March 2020 and 01 November 2020. We try our best to keep our prices competitive whilst covering our own costs and look to reduce to the cost of tariffs when possible.

Best wishes,

Ben
People's Energy

OUTSTANDING

I recently Contacted These guys about issues Im having with moving property! They took my personal situation into account and helped me the best they could! I spoke with Robyn and she was fabulous!!

Reply from People's Energy

Hi Keris,

Thanks for taking the time to share your experience. The positive feedback is greatly appreciated.

Best wishes,

Ben
People’s Energy

Online Chat Service and Action

Although a bit slow to get through; recently switched and am hoping these will be better than my previous supplier; Vivianne was extremely helpful and quick once I had managed to connect with online chat. Fingers Crossed.... J Legg

Reply from People's Energy

Hi Jo,

Thank you for leaving such a lovely review of Vivianne. I’ll be sure to pass along your kind words.

Best wishes,

Ben
People’s Energy

Atrocious customer service

Atrocious customer service. Will not be renewing that's for sure. was supposed to get Smart meters installed in Jan. Elec was done but engineer said he was missing a component for gas and somebody would contact me. six weeks later no contact. Called and spoke to Callum after thirty minute wait. he blamed Magnum the engineer's company and said will contact them and call me back. a week later nothing. sent emails. nothing. what's saved in bills is compromised on customer service

Reply from People's Energy

Hi Omar,

Thank you for taking the time to leave a review and I am sorry to hear of the issues you have experienced in getting a smart meter for your gas supply.

I have asked my colleague Callum to contact you.

Best wishes,

Michael
People's Energy.

Quick response

Pippa answered my query efficiently on our live chat, and has promised to address the issue with our gas meter readings. I can't say yet whether the problem itself will be resolved as efficiently..

Reply from People's Energy

Dear Elaine,

Thank you for leaving such a lovely review of Pippa. I’ll be sure to pass along your kind words.

Best wishes,

Ben
People’s Energy

Only the latest review will count in the company's TrustScore

THIS IS MY 2nd REVIEW & IT JUST GETS WORSE!!!!

This is my 2nd review! I wish I could give ZERO stars! They're more expensive & don't treat their customers with any respect or care. It's been over 5 months & still no phone call. This company has THE WORST CUSTOMER SERVICE EVER! They keep emailing me to ask for meter readings which I cannot retrieve & all I want is to cancel my switch. I refuse to pay them a penny until they've called me as I was promised (more than once!) after a cold call months ago. I can't get through to them on the phone either. I've been worried sick about this & can't sleep. I am clinically extremely vulnerable. This whole ordeal has left me ill. No EXAGGERATION. My name is Emma Kaye. You left me a message on my last review. Still no calls though. You tricked a lonely & vulnerable woman. You refuse to engage with me. I will keep writing these honest reviews until you sort this out. Disgraceful. You should be ashamed.

Reply from People's Energy

Hi Emma,

Thanks for taking the time to leave a review. I am sorry to hear of the issues that you have encountered.

I have been unable to locate any previous review in your name; however, I appreciate your request for a call as soon as possible.

I have asked my colleague, Ciara, to give you a call to discuss these issues.

Best wishes,

Ben
People's Energy

The customer service could not be…

The customer service could not be worse. Been a customer since the beginning. Tarif came to an end and they insisted I would need to speak to someone to change tariff, despite emails to the contrary. Opening hours 9-5 Monday - Friday, explained I worked past these hours. No help given. Raised a complaint that was closed without a response. Bye bye Peoples Energy. Furthermore they respond to these review stating they have made contact, but they don't. Avoid at all costs.

Reply from People's Energy

Hi Jay,

Thanks for taking the time to leave a review. I am sorry to hear of your dissatisfaction.

I have reviewed your account and can see that there were two, separate tickets open. Once was promptly closed to allow your complaint to be considered in one place. Your complaint remains open and your complaint handler will be in touch shortly to discuss.

I have been able to locate your previous review. As there was not enough information to locate your account, we used the 'Find Reviewer' option on Trustpilot to request an account number and email address. Unfortunately, you did not respond to this request and we were unable to take it any further.

Best wishes,

Ben
People's Energy

Only the latest review will count in the company's TrustScore

Untruthful

Rang me on Friday and stated that the rate in our area had gone down under a government initiative and if I gave my date of birth would send me a new key for the new rates and I didn’t need to do anything. Not once did they say they were a energy company! I didn’t feel comfortable giving my dob so asked him to call today.
He called back and said the same thing and we got to a new key and I said so you are a energy company yourselves? I had looked online over the weekend to gain this information as again he didn’t say they were a company he just went on about government initiatives again, again he asked for my dob which I wouldn’t give and he said fine if your happy paying more then stay as you are.
I’ve compared their rates with my current provider and my current provider is cheaper, glad I refused.
I feel he did not give true information and would of transferred me over without ever telling me I would of been switching suppliers. From reading the reviews on here I’m glad it never went that far!

Reply from People's Energy

Hi Amie,

Thank you for taking the time to lave a review and I am sorry to hear of your experience.

This does not live up to the standard of service we expect and we will take this on board as feedback.

Best wishes,

Michael
People's Energy.

Fantastic customer service from Helene

Fantastic customer service from Helene, if the review alone was for Helene it would have been 5 star!

Helene quickly resolved issues created during switch over where the wrong meter was assigned. Extremely helpful and efficient.

Reply from People's Energy

Hi Neil,

Thank you for taking the time to leave a comment, your kind words are very much appreciated.

Best wishes,

Ben
People's Energy

Very happy with People’s Energy

Love Peoples energy I can’t understand the negative comments on here.. We joined this energy company in June 2020 & couldn’t be happier I like the way I can easily see if we’re still in credit on our account.. Great stuff gettin updated to a smart meter very soon, had a phone call today on behalf of People's Energy to arrange an appointment to have a smart meter fitted.. I went onto live chat to confirm this was a genuine call Samantha joined the chat in less than ten minutes and confirmed that yes they are calling to arrange appointments... So well done Peoples Energy for getting us up to date so soon after joining you..👍😀

Reply from People's Energy

Hi Denise,

Thank you for taking the time to leave a comment, your kind words are very much appreciated.

Best wishes,

Ben
People's Energy

Tried to contact Peoples Energy as…I want to cancel the switch.

Tried to contact Peoples Energy as wanted to cancel the switch which was about to take place as my current provider has undercut them. Unable to get through on the phone, online chat took over 2 hours to get it sorted. It should now be all sorted fingers crossed I receive the email about the switch being cancelled. Not impressed with the customer service and quite glad I'm not switching.

Reply from People's Energy

Hi Claire,

Thank you for taking the time to leave a review. I am sorry to hear that our service did not live up to your expectations.

We have been very busy recently and are working to ensure we help everyone as quickly as possible.

Best wishes,

Michael
People's Energy.

Data protection

Took over my energy account without speaking to the account holder. Now won’t cancel because I am no longer the bill payer. Rubbish customer service and rude personnel

Reply from People's Energy

Hi Joanne,

Thanks for taking the time to leave a review. I am sorry to hear of your dissatisfaction.

Please be advised that we are only able to make changes to an account if we hold permission by the account holder. I am aware that my colleague has now been in touch and this issue is resolved.

Best wishes,

Ben
People's Energy