Just to be clear: I havent received the product yet, so the experience is not about a product, but about customer support. Unfortunately delivery service decided to drop a package just at the fron... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
At Peptonix, we understand that hair loss is a common yet deeply personal issue. It's a journey that many of us will face, with statistics revealing that up to 68% of men experience hair loss sooner or later. But in a world where options are often limited and laden with unfulfilled promises, we stand apart. Peptonix isn't just a brand; it's a commitment to revolutionizing hair care with the gifts of nature.
United States
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is an honest review about my experience with the Peptonix Hair Regrowth Serum which I started using in December 2025.
Firstly the serum is extremely diluted and runs all over your head making it virtually impossible to keep it in place as it generally runs into your own hair where you don't want it to be as its so diluted and the second order I received was even more diluted than the first with the consistency of putting water on your head.
Secondly after nearly three months I noticed the serum was stripping my own hair away literally my own hair was vanishing which was extremely concerning as I don't have much hair anyway so I discontinued use straight away and spoke to someone called Anna who I had been talking to for a while to tell her about what was happening.
By this time I had spent over £350 on the Peptonix Hair Regrowth Serum and the Microneedling Kit without any noticeable results and after speaking to Anna about a refund she has become more and more distant and basically stopped replying to my emails from March 30th onwards as I have sent five emails to her in the last ten days and not one of them has been replied to.
Here's what Anna said to me on March 30th which was ten days ago and the last time I heard from her.
Dear Spencer,
Thank you for reaching out to us! We hope you are doing great.
I truly understand your frustration, and I’m really sorry for your experience I hear what you’re saying.
Just to clarify transparently, our 90-day guarantee applies to one order, which is why we’re limited in how much we can refund. This policy is in place to keep things fair and prevent misuse, but I completely understand how this feels in your situation.
That said, we want to support you as much as we can and we’ve arranged the £96 refund for you as discussed.
We genuinely appreciate that you gave the product a fair try, and I’m sorry it didn’t meet your expectations.
If there’s anything further I can assist you with, please let me know.
Warm regards,
Anna | Team Peptonix
Now I have tried to clarify with Anna if the £96 has been refunded back to my card or is in the process of being refunded and I have had absolutely no response whatsoever to the last five emails I sent to her(this is from someone who was extremely active in replying to my previous emails before this happened)please also note that she talks about wanting to support me as much as they can and that they have arranged the £96 refund as discussed so my question is where is it Anna and why are you not replying to my emails.
Please also note that a lot of people have had real trouble receiving refunds back from this company(I actually read one review where Peptonix threatened to go legal on them)and this is a pattern with Peptonix in making it as hard as possible for buyers to receive refunds back from this company.
All in all my experience with Peptonix has not been positive and I wouldn't recommend them or their product especially as it has stripped my own hair away and I want to make potential customers aware that using this product could do the same to them as it has done to me.
Please also be aware as others have mentioned that you might not get the promised refund back or if you do you will have to constantly email them until you do so or give up trying as it is plainly obvious that this company do not like giving refunds back and are constantly making it extremely difficult and hard for you to do so which is very unprofessional and not what you would expect from a company such as Peptonix.
My final thought on my experience of Peptonix is to be very wary about the potential for this product to strip your own hair away and be extremely cautious in requesting a refund as they will make it extremely difficult for you to get one(just read the negative reviews about them on here)and also the fact that the product itself is extremely diluted making wastage a real possibility(they also try to convince you that the product works by bombarding you with emails)but in my opinion it doesn't work and its a very expensive product that hasn't made things better its made things a lot worse.
Easy to be sceptical about any product that suggests your hair will return/thicken with no side effects. At the price, I had to give it a try. Just completed my second month of treatment. After the first month, I noticed my smooth skin had many baby hairs. During the second month, the hair thickened and more baby hair appeared. Due to these results, I have ordered another three-month supply. I plan to continue as long as I see positive results. If it works this well for me at seventy-seven years old, I’m sure it will be a nice surprise to others.
I am seeing some progress in the last 3 months, I ordered another 3 months and the daily dropper. I have seen fuzz on my head and if it gets thicker that would be great. My head was bald when I started and my hair color is light brown turning gray. If my hair was darker it would be more noticeable
Beautifully packaged. Arrived on time. Good instructions and everything sealed perfectly and in perfect condition. Product surprised me. Used once a week as instructed. Noticed far better lasting changes than I expected. Easy to apply and actually works. Very impressed.
Well I'm 65 and bald on top .I have been using peptronix for almost 4 months. I am starting to see blond small hairs and can feel hairs on my head not just smooth skin. I don't know if this will result in substantial hair growth but I would love to hear back from the company to see what I should suspect going forward.I am excited !
Regards,
Peter
Great communication. Product seems to be working. Shipping is a little slow.
I have just finished my first box of the micro infusion. My wife and I found the weekly treatments to be fun, we did them together. After the first 5 weeks we noticed new growth. I’m not saying the first box was magic that fully fixed my hair issues but we definitely seen faster growth and fuller hair. I feel I have a “hair style” again. I have subscribed and plan to see it out for at least a year. I see lots of promise and look forward to seeing future progress.

Reply from Peptonix
Great service from order to delivery

Reply from Peptonix
My better half and I are both fans of the products. And my daughter is just starting too, because of the positive changes she saw in both of us. The lady of the house is 65 and just a few days ago her hairdresser of 3 years told her she has never seen her hair so full and has filled in the spots that were starting to thin out. This is after less than 4 months on your products. As for me, things really stepped up after I went to your micro infusion kit. My receding hairline is definitely filling in and I'm hoping that continued use will bring me back to days gone by. Im waiting on an order to arrive soon. The best advice I can give to those thinking about trying it do it. It works. Just be patient and give it time and you will see results.
Everyone be well.

Reply from Peptonix
Too early to notice results, however, itdd ed m is easy to use, I received regular email updates and item was received in the relevant time. Will put on further review in 6 - 12 months time.

Reply from Peptonix
My hair is stronger, thicker and I see little baby hairs after 3 months, but my goal was to stop losing hair! So far I am super happy with it, my face skin also looks better, overall exactly what I wanted thank you!

Reply from Peptonix
Have been using Peptonix for almost four months. New hair appearing on the back and top of my head. Used Finasteride for years. It slowed but did not prevent hair loss. Minoxidil regrew hair, but it was thin and weak. Gave up on both. With Peptonix, new hair is thicker and stronger. Impressive.

Reply from Peptonix
I wanted results I am not a person who takes seriously all these advertisements but I gave this product a chance and to my surprise it really worked.
Few people came up to me and asked me if I had hair transplant.but no I didn’t so if you want to try this product go ahead you will not regret it

Reply from Peptonix
Been using this for 3 months and notice fine hair growth. Hair stylist agrees I’ve got fine hairs growing.

Reply from Peptonix
Easy to order. Swift delivery. Rapid response to queries. It seems to work.

Reply from Peptonix
Definitely working. My hair is thicker and fuller. Hair is growing on my scares. Going for a 2nd batch soon. Probably be an ongoing treatment for me now.

Reply from Peptonix
Good quality prackaging and presentation - felt like a great product

Reply from Peptonix
Great communication, speedy delivery and I think the product is beginning to work.

Reply from Peptonix
after ordering the product arrived very quickly which allowed me to start the program right away!
Instructions were easy to understand so i could get started.
after using the product for 2 months now, I feel that my existing hair is getting thicker and growing faster.
if your considering using this product, don't hesitate, you have nothing to lose.

Reply from Peptonix
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.