PetBright Reviews 206

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Order was quick, correct, and very happy with the quality, would buy again. Spider my Cockerpoo loves her harness, she is able to do Zoomies without getting her lead around her neck. The flashing col... See more

Rated 5 out of 5 stars

Great product and aftershaves service. After our original purchase of 2 led collars. I spoke to customer services regarding a fault which had developed with 1 collar the day after contacting petbright... See more

Rated 5 out of 5 stars

Fantastic bright dog collar - so easy for us to spot our Doodle when he wanders off somewhere for a sniff, great for our peace of mind. It's so bright we just have the collar lights on static - he's... See more

Rated 5 out of 5 stars

An excellent collar for dark winter walks. Exactly as described, it is well made and effective. I chose the red colour and the lights show up really well in the dark, without being so bright that they... See more

Company details

  1. Pet shop

Written by the company

"Bright Ideas for your Pets". Supplier of high quality, practical dog products at great prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

206 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dog harness

Before buying this harness I was unsure if it would be any good however I must admit it was fantastic and has helped stopping my dog pulling so much
Would buy one again if I need to
10/10

3 July 2022
Rated 4 out of 5 stars

Hello

Hello, very pleased with quality and fit of the harnesses. Not sure how anti pull attachment is supposed to work. Instructions might be useful.

3 July 2022
Rated 4 out of 5 stars

Good quality beautiful harnesses

Good quality beautiful harnesses, and very very helpful customer services, unfortunately had to return as despite their help couldn't get them to fit.....However returns were straightforward if a shame.

14 June 2022
Rated 5 out of 5 stars

Great choice

Extremely pleased with my purchase. This is the 2nd harness I have ordered as have 2 dogs. Good quality and quick delivery.

8 June 2022
Rated 2 out of 5 stars

Ordered the adventure harness before…

Ordered the adventure harness before and it worked great until my dog got a hold of it and chewed it. Bought a new one to replace but this time not so good. Adjustment sliders didn’t stay in place, so they just loosened up every 5 mins. When I contacted the company, they said they were aware of the problem and suggested I use elastic bands to keep them in place or return for a refund. I asked if I could have an exchange and they said the whole batch had this problem so couldn’t replace?
Why, firstly, are they knowingly selling faulty items. And secondly, if they wish to still sell them faulty, why are they selling them at full price?

It’s quite a shame because the first one I bought was fairly decent, especially for the price. But I don’t think I’d chance it again.

5 June 2022
Rated 5 out of 5 stars

Great product and aftershaves service

Great product and aftershaves service. After our original purchase of 2 led collars. I spoke to customer services regarding a fault which had developed with 1 collar the day after contacting petbright 1 was destroyed and eaten by one of our 10 month old viszla puppies. The customer service agent was helpful and gave us a discount code for our next purchase. The collars are sturdy and well made.

16 April 2022
Rated 2 out of 5 stars

Disappointing

The harness looks sturdy, unfortunately after a couple of weeks usage, the front ring section is showing signs of wearing thin. I'm concerned the stitching won't last much longer. Disappointing in fairness as I read many positive reviews before purchasing

14 April 2022
PetBright logo

Reply from PetBright

Hi there,

I'm very sorry to hear about your harness. Please feel free to get in contact with us at support@petbright.co.uk and we will look into the issue for you.

Thanks, PB

Rated 4 out of 5 stars

Dog stopped pulling as soon as we went…

Dog stopped pulling as soon as we went for a walk but noticed half way through his walk that the straps stated to loosen tightened them up again time I got to house they had come loose again any way of fixing this problem

7 April 2022
PetBright logo

Reply from PetBright

Hi William,

I'm sorry to hear about the issue that you are having with the straps coming loose. This has been a slight issue with some of our latest batch of harnesses. Customers have had success by putting rubber bands underneath the adjusting clips to stop them sliding back. However if this solution is not acceptable to you please do let us know by emailing us at support@petbright.co.uk and we will find a resolution.

Thanks, PB

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look