petershams.com Reviews 132

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the excellent service received. Many people highlight the super fast delivery and the careful, beautiful packaging of their orders. The staff is frequently mentioned for being kind, professional, and helpful, making the overall experience very positive. Reviewers appreciate the wide selection of products available, often noting the unique and vintage options. The reliability of the company and the consistent quality of items are also key points of satisfaction for many consumers.

What people talk about most

Product

Customers consistently note positive experiences with product. Reviewers frequently praise the high quality... See more

Delivery service

Clients share positive opinions on delivery service. Customers consistently praise the speedy and fast... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality of products,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and swift... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being super... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Previously I have shopped online and loved my parcel of goodies when they arrive. Yesterday I booked a 1/2 hour shopping experience in store. Ella was so kind, professional and had so much patience... See more

Rated 5 out of 5 stars

I use this wonderful company ALL the time. Fantastic selection of stock.. great website, so easy to use. Super fast delivery & great communication too from the girls. My business benefits so much that... See more

Rated 5 out of 5 stars

Order arrived quicker than anticipated. All items were nicely wrapped & packaged. One of the items I'd chosen was the wrong colour and they were kind enough to help me with an alternative. Most im... See more

Rated 5 out of 5 stars

Firstly, I don’t normally write reviews, but, I have been beyond impressed with both the products and service of this company. Not only are the products lovely (great for making fascinators), the p... See more


Company details

  1. #24 of 55 best companies in Arts and Crafts Shop

Written by the company

Since their launch in 2010, Petershams Millinery Supplies has gained a worldwide following for their vast collection of specialist hat making materials. Focused on vintage sustainability, their core range of millinery essentials is met with inspiring finds discovered by founders Michelle & Fiona on their travels around the globe. With a deep knowledge of the trade, Petershams has supplied budding artists to top milliners whose work can be seen on runways, celebrities and royals. Alongside supplying the millinery trade, Petershams has gained the attention of the television and film industries with costumiers snapping up their period trims and haberdashery. Twice awarded ‘Best Shop’ by Time out Magazine, Petershams has most recently been featured in Vogue Magazine.


Contact info

4.9

Excellent

TrustScore 5 out of 5

132 reviews

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Rated 5 out of 5 stars

Y'all did real good

Y'all did real good. You had the product on way real quick. I kept looking at your tracking . It kept saying in bound to US Customs . I went to USPS app. It will be delivered today. Thank you so much.

24 September 2024
Rated 5 out of 5 stars

Best Millinery Supplier (imo!)

I love using Petershams. They are my go to for all my supplies, they do such a variety, from small accessories to large pieces of material, if you need it, its there!

I love the bundle bags they do, gotten so many wonderous pieces this way, and always arrives in individual paper bags, and is done in a way you can get into it without damaging anything. I often recycle the box and bags for my own needs!

Postage is so swift, Ive never had to wait past 2 days, and ive ordered at 9pm before now!

24 September 2024
Rated 5 out of 5 stars

By far the best company…

Petershams is by far the best company we work with, they're the most reliable and consistent when it comes to quality of product and posting.
They have excellent customer service and great hat bases at low prices. Would alway recommend and have been using for a few years now I think, and have never had an issue

25 July 2024
Rated 4 out of 5 stars

Very pleased with my purchases

I had responded to the 'Boot Fair' emails for your super shop and found lots of tempting things to order. As with all boot fairs you had to get in quick so I missed out on a couple of lots but am very happy with my purchases both new and vintage.
You lose a star as today another email popped up saying you've added things to the sale. There are now, of course, other tempting bits and bobs but I'm not paying more p&p for another dip!

25 July 2024
Rated 5 out of 5 stars

Excellent customer service

I recently missed something off my order and contacted petershms the same day and they kindly added it without extra postage.
Always good quality products quickly delivered.
Thank you petershams

24 June 2024

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