Easy to submit, fair price, processing was timely. I’d give it 5 stars except the submission window was rather short considering I had to wait to receive my new computer, get it up and running from my... See more
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Review summary
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Sent in used iPad and was able to track progress through Phobio. However we never got response from Costco's digital shop card acknowledging trade in value. Phobio has followed up with Costco. We r... See more
Happy to get some money for a used phone (these two were actually brand new, never been used) . Website didn't work at all well so had to get customer service to intervene. The estimate was $41 for... See more
I was reluctant to use Phobio for trade-in of my device because 1) I prefer knowing the exact trade-in value that I will receive in-store and 2) of the bad reviews. I created a single video of... See more
Company details
Written by the company
Phobio builds device trade-in platforms that help brands deliver better customer experiences and ensure every device finds a new home before it is ever recycled. Having trouble with your trade-in? We are here to help. Reach out to us at phobiosupport@phobio.com and include your confirmation number and any relevant order or tracking details so we can pull up your trade and get you sorted quickly.
Contact info
1201 Peachtree St NE, 30361, Atlanta, United States
- 1-855-PHOBIO-8
- info@phobio.com
- phobio.com
4.1
Great
10k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
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Sent in used iPad and was able to track progress.
Sent in used iPad and was able to track progress through Phobio. However we never got response from Costco's digital shop card acknowledging trade in value.
Phobio has followed up with Costco. We received your email on 5/18 advising us Costco would resend confirmation. As of today, have not heard from Costco.
12 May 2026
When my husband died and we had so much…
When my husband died and we had so much to do with electronics we could not get into, this was an incredibly helpful and easy process. The funds we received will help cover many expenses. Thank you!
15 May 2026
Instructions to use phobio system were…
Instructions to use phobio system were clear, easy to follow. The followup notifications of receiving my item, examining the item, and assessing value were sent within 2 days each, and my rebate was available to use within a week of my application.
6 May 2026
good price fast payment
12 May 2026
Everything went smooth.
Everything went smooth.
Only thing that was kinda bothering was I purchased my new iPad online and filled out the form to send the old one to you. It took about a week to get my new iPad in the mail and transfer from old to new, and then clean out the old one to send to you. During this time I kept getting emails from you telling me my time was expiring and I needed to send in the old one.
But other than that, everything went well and had no problems. Thank you
14 May 2026
Easy and I got a good price
14 May 2026
Fast great experience
Fast, easy and convenient trade in process. They were always updating me on the status of my device trade in. Fast turn around time for receiving my pay of amount.
12 May 2026
It was very easy to return my iPad and…
It was very easy to return my iPad and get a Costco shop card. This was a great service!
14 May 2026
So easy!
So easy!! - From sending to receiving my Costco shop card. I would definitely do this again!
14 May 2026
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