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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, including posters and canvas prints, noting the true-to-original colors and overall excellent craftsmanship. Many people found the ordering process straightforward and appreciated the various options available for their prints. The service is frequently highlighted as outstanding, with numerous individuals commending the staff for their helpfulness, kindness, and professional approach in assisting with orders and resolving issues. However, some customers experienced dissatisfaction with the outcome of their orders, citing issues such as poor color quality, blurriness, or images being squashed and not respecting the crop provided in the editing tool. A few people also mentioned that the initial quality they received was not what they expected.

What people talk about most

Product

Reviewers highlight positive aspects of product quality. Many customers praise the excellent quality of... See more

Quality

Reviewers mention positive feedback about quality. Many customers are impressed with the exceptional and... See more

Service

Customers had positive experiences with service. Many reviewers expressed satisfaction, highlighting the... See more

Order

Consumers find the ordering process to be positive, highlighting its ease of use and the variety of options... See more

Staff

People report overwhelmingly positive experiences with staff. Customers consistently praise the team's... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent quality poster. I’m very happy with the service. The ordering process is easy to use and once you’ve uploaded your photo there are many options to choose for the final print. The site recom... See more

Rated 5 out of 5 stars

I never usually leave reviews however I have always used pics2posters and I think their customer service is exceptional. I got my maternity, newborn pictures and just about to make another order with... See more

Rated 5 out of 5 stars

I only ever use Pics2Posters for all my photo printing requirements. I discovered them when I bought my first home and wanted some large prints to make an impact. Have used so many times since and hav... See more

Rated 5 out of 5 stars

I have recently had 3 bespoke canvas prints made where I chose the sizes myself. The turnaround time was amazing each arriving within a few days well packaged and by tracked mail. I cannot fault the q... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Don’t bother

Ordered a poster to be printed and was told 5-7 working days for delivery. A week later I get an email to say they are just starting on the print and it’s poor quality. I’ve Emailed 3 times since to try and sort and have no answer! This was a gift that I needed by 18th December…… I very much doubt this will happen now!

10 December 2022
Unprompted review
Pics2posters logo

Reply from Pics2posters

Hi Katie,
Thank you for your feedback. We would like to apologise for the slow response to your order issues. As you know, when you placed the order you were given a quality warning about the image uploaded. Therefore, as you then accepted the print despite this warning, your order was put into a print queue. However, once printed, the team member who was dealing with this was not happy sending the print and decided to let you know there was a problem with the quality. Due to the amount of work we have over the Christmas period, this did take longer than we would normally take to get in touch - as did the subsequent replies to your emails.
We have offered to print and ship this with an Express Delivery Service to guarantee pre Christmas Deliveries but you have declined as you have already sorted out another print.
I would like to confirm that we have cancelled and refunded this order in full for you.

Rated 5 out of 5 stars

Outstanding service! A****

I have been dealing with Gail from Pics 2 Posters for nearly 8 years and feeling a little sheepish about only just getting around to writing a review for her now - the service I have received to date has been outstanding!

A****

7 December 2022
Unprompted review
Rated 5 out of 5 stars

Good quality cost effective service

Had 5 photos enlarged sizes A1-A3. Excellent cost effective service. While 2 of the 5 photos could have been improved by better editing on my part to prevent dark colours running into each other, I was very pleased with the outcome.

6 December 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, they sent out the order the next day and I received it on time! The canvas was of exceptional standard! Better than I imagined. I’m very happy

27 November 2022
Unprompted review
Rated 1 out of 5 stars

poor customer service

emailed the company twice with images to show the posters arrived creased.
i have since replaced these with another company
i would like a refund for these posters but have not received any communication from the the company

28 August 2022
Unprompted review
Pics2posters logo

Reply from Pics2posters

Good Morning Jennifer,
As emailed to you on Friday, we are very sorry to learn via your Trustpilot review, that there was an issue with your recent order.

As we were not aware of having received any emails regarding your prints, we have performed a search on our system and found an email on 5th September from yourself, which unfortunately had gone direct into our Spam folder, hence why you haven’t received a response from us.

We pride ourselves on our Customer Service via both phone and email and therefore, sincerely apologise that due to not having received your email direct into our ‘Inbox’, on this rare occasion, you have not received a response and a resolution.

As you have already had your prints reprinted elsewhere, we have refunded your order in full on this occasion but hope you appreciate, occasionally technology does let us down and we are always at the end of the phone to help resolve issues.

Rated 5 out of 5 stars

A Happy Chappy

Exceptional service and customer care . Love my large prints of my Art work . Can’t thank them enough !
Quality , packaging and such a personal snd friendly manner with the Woman I spoke to on the phone . Just a brilliant service ! Highly recommended.

28 August 2022
Unprompted review
Rated 5 out of 5 stars

The best printing service without a doubt.

I had 2 photos I wanted to posterise but without risking any pixelation or distortion. After telephone and email conversations with other online printers who didn't give me any confidence with their responses, I contacted pics2posters and received much better help and information.
Ordering was easy and delivery was super quick.
I cannot recommend pics2posters enough.
Thank you Gail! You were amazing!

26 August 2022
Unprompted review
Rated 5 out of 5 stars

Impeccable customer service

I had several A2 posters printed for a special birthday. The quality of products received were spot on, well packaged and excellent quality. In addition I am going to name drop Gail for very kindly fast tracking my second order at no extra cost when I made an error on my on line order. I will definitely use this company again. Hurrah! Xx

6 July 2022
Unprompted review
Rated 5 out of 5 stars

Top quality posters

We’ve had several photos developed into posters using Pics2Posters and the results have exceeded our expectations every time. Very easy to create your image at home and the turn around time is super quick. Quality of the final product excellent.

30 May 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic

Need help so called up. They were very helpful. Received order within 3 days. Perfect quality. Would use again no doubt.

9 May 2022
Unprompted review
Pics2posters logo

Reply from Pics2posters

Thank you for taking the time to review your order experience. We appreciate your comments.

Pics2posters Print Team

Rated 5 out of 5 stars

Online, with personalised service

This is a good company for photo enlargements. I'm not great on computer-based ordering, so staff assisted through phone or email: advised on sizing and cropping and achieved good results on both my orders. Highly-recommended.

30 April 2022
Unprompted review
Pics2posters logo

Reply from Pics2posters

Good Afternoon,
Thank you so much for your very generous review of your order experience with our company. I am so pleased we were able to assist you to make sure the process was as easy as possible and thrilled to hear you are chuffed with your prints.
I will pass your comments onto the rest of the team too.
Kindest Regards
Gail Fisher

Rated 5 out of 5 stars

Superior

This company is so professional, others could learn a lot from them.
Before going to print today they contacted me so I had more of a choice, Richard came up with a perfect alternative to my original idea. It is now being despatched....service is superior...thank you again...

25 April 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely over the moon with the sheer…

Absolutely over the moon with the sheer quality of the picture and mount, outstanding bespoke customer service, plus the packing was very secure for safe arrival. My mother loved her picture and immediately said, 'Wow I can't believe it' she loves it so much. Thank you to all who made this picture very special. All the best to Pics2posters, Lorraine

11 March 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic Quality, Choice, Deliver and After Care.

Fantastic quality printing, great options on the website, quick delivery and all backed up by outstanding customer service! After receiving my prints which looked great, I realised I had made a mistake when ordering. Karen at Pics2Posters went above and beyond in helping me rectify my mistake.

3 March 2022
Unprompted review
Rated 5 out of 5 stars

The service that pic2posters have…

The service that pics2posters have provided to me has been absolutely fantastic.
Karen the employee I dealt with is a absolute credit to the company.
Unbelievable customer service and the posters that she produced for me are brilliant.
She gave me an amazing customer service experience & a real personal touch, nothing was too much trouble.
Will definitely be using this company in the future.

16 February 2022
Unprompted review
Rated 5 out of 5 stars

I have spent over £250 on panoramic…

I have spent over £250 on panoramic prints with P2P in the last five months and can honestly say that without question that their quality, VFM and service is excellent. Example : on Sunday afternoon I placed an order for four different sizes of prints, the package was delivered to me in the Scottish Highlands by 9:30 on Tuesday. We’ll done P2P!

26 January 2022
Unprompted review
Rated 5 out of 5 stars

Thrilled! 🍸

Was a bit drunk when I placed my order so was somewhat shocked by the size of the poster, that it was glossy, and how heavy the guage was (all specified by me!) but what a great job you did, absolutely thrilled!

22 January 2022
Unprompted review
Rated 5 out of 5 stars

Awesome

Awesome
An easy website to work your way through ,
Rapid delivery and well impressed with how well protected the canvas was, the canvas looks Brilliant well impressed I just have to hang it now 👍👍

7 October 2021
Unprompted review

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