Post Office  Reviews 

Ordered some second class stamps... took 5 days to get delivered...wastefully packed with an A4 receipt and an unnecessary complimentary slip, with the two books of stamps presented in a card and plastic cover.
Little wonder the P.O. is struggling

Caren at Inches Post Office in Inverness went over and above with exceptional service. I needed £200 in English £5 notes this week... she sorted it. Well done Caren...hope I got your name right.

I sent a small packege at my local Post Office on 2nd October. Although it was not very big i ended up paying £3.95 because it would not go through the small slot. The package never arrived and upon checking the receipt i found that the Post Office had used Evri for delivery. I was not asked and assumed i was using the Post office delivery system. Next step turned out to be Temu customer services, not an enjoyable experience! Long story short they damaged the parcel and it is non deliverable. 14 days later and another phone call with Evri i received a compensation claim form and now await to hear if i will be compensated for the delivery cost and the gifts inside. Why are the Post Office using Evri? No wonder their business is struggling when they are giving it away! I visited my local Post Office and asked for advice, they told me i should have been asked if i wanted to send via evri. They also said the Evri had handed over my parcel to Hermes for final delivery! I and my friend would was waiting for the package were both very disappointed by the whole experience!

I booked a collection to Music Magpie for last Saturday and ticked the box stating that I would not be in. I left the goods in an agreed safe place with the instructions and bar code for collection present.

I popped out and when I come back the goods were gone which was pleasing as Evri had previously failed to collect three times. However, when I checked my emails an email from the PO claimed that the PO had failed to collect as I was not in. What!

So who did collect the goods and how did they get to the buyer as some days later I was paid in full by the buyer? The Post Office but they said not in their emai on the day of collection? Perhaps Evri but they no longer had an instruction or label for this collection? An unlikely thief?

Why so difficult?

Pontesbury Post Office.
Meeting one of their Ladies by chance today in Welshpool has reminded me of how very kind they all were to me as a regular user over a very difficult five year period..
Thank you all so much

This sorting office in Chiswick needs to looked at as I paid next day delivery and numerous times this is happening to me attempting delivery no one is in they are lairs I at home waiting even tracking as the time in the morning didn’t come late afternoon when I called head office I received an update please get this office looked at because this poor service as i said this is happening often Chiswick sorting office and post office

Ridiculous. I am tracking 2 parcels sent express TO the UK. I know exactly when the parcels left the sending country and so I know that they have both been in the UK for a week. According to the Post Office tracking system, I will receive more information "when the packages arrive in the UK". According to the automated helpline, my packages "have just LEFT the UK...."
When I try to speak to someone, I am on hold for exactly 10 minutes before the call is dropped. This happens every time, so is an obvious 'feature' of the helpline to ensure that customer service agents do not have to speak to customers. Disgraceful.
Companies used to care about their customers. Now, no-one at the Post Office gives a damn and there is obviously no pride in their work. They literally refuse to speak to you when you have a legitimate enquiry.
Disgraceful.

I have been a PPI account holder for 7…
I have been a PPI account holder for 7 years and given royal mail over 200k over my time in business. What once was a reasonable service has fallen to peices. Items taking over 10 days to reach addresses in the UK. Lost items. Attitude of middle management. And customer services like a non existent
I can't believe how far this company has fallen. It's ruined my reputation to a degree of broken delivery dates.

Guidelines given by royal mail are a joke. They even say 90 % delivered on time. So I let down 10% of my customers. The is unacceptable.
I am so mad at your disregard of business needs and customer satisfaction. I hate your company but have to use you. Management go and get another carer. As you can't do logistics

The short old man extremely rude and lacking total knowledge to do with ID DL verification for provisional drivers licence, who works at Newton Abbot post office counter, Costcutter, should be reported and getting the sack by his manager!! It was shameful how he treated me today initially refusing to verify my British Passport ID on my perfectly valid British Passport, which has still 7 months left, as expires in May 2027!!
I can see that's another customer here who had a similar painful experience, apparently with the same PO clerk!
He started going on about the completely wrong info he had about being only within 18 months of expiration, and which still wouldn't have comply with my passport expiring dates! His stubborness + totally wrong information demands on ID British Passport verifications, was totally out of place, and I stood up to him and said I wasn't leaving until he confirmed my ID regardless!! I was obviously right as almost immediately got my DL Email notification showing successfully! The annoying and rude man continued to be rude all the way until the end, and reacted awfully when I shown to him the online info which explained clearly he has been in fact completely wrong!! He kept stubbornly saying he was right and not to tell him how to do his job! Absolutely out of this world!! The manager shouldn't allow staff behaving in such appalling manner and to stop this terrible stressful episodes to continue! It would have been a complete waste of my journey if I hadn't stood up up to him!!

I used the post office in birchwood center Warrington and ill never use them again the 2 times ive been there i found the back counter staff quite rood and I wont be using again

Lying, saying they have attempted delivery when they have not, with no card posted as proof.
Online tracking is a joke; we aim to deliver within the next 7 hours. Also, trying to arrange collection from the local post office online. You fill in the correct details, and then the final click to arrange this it does not work; nothing happens
A total sham.

Wonford Post Office, Burnthouse Lane, Wonford, Exeter EX2
Went to collect package today, Saturday at 9am. Told post office counter will open at 11:30 today instead of 9. Return at midday to a handwritten sign saying it’s “ open today from 11:30 to 12:30” It also (on a standard sign) says closed and is closed. When I ask I’m told it’ll open at 12:30 and be open til 6 ( not 2). Return just before 2 to find it shut snd told it won’t be open today.
In my experience this is all too typical of this highly unreliable post office counter which gives the seemingly hopeful but ultimately false impression that it is a functioning PO counter.

Long queues and staff arguing very unprofessional

Matt, the Manager is a completely horrible person. He only has his own agenda regarding everything. he lied about what happened with me in the Post Office. Also he is very horrible with pensioners. It doesn’t matter about the Shop or what you’re doing. It’s all about him. He shouldn’t be in the job.

A happy bunch who helps with any issue you may pop in for.
A vital source for the town.

A good experience 99% of the time.

I’ve just been to alcester post office in Warwickshire and I must say the customer service is exceptional! There’s 2 young lads there who run a father’s buisness and they are doing an amazing job! Fast and efficient and very reliable!! The shop in there has everything for such a small place, drinks, air freshers Pokémon cards stationary you name it and there greeting cards are the best I’ve seen! So if your in Warwickshire best to check out Alcester post office on the high street! Very good indeed.

Absolutely dreadful experience at the post office counter, Newton Abbot, Costcutter PO branch, Queen Street, during ID verification by the rude short older male employee who totally lacked of the minimum customer service skills, as well as knowledge relating to his job. He demonstrated an appalling attitude and great stubbornness regarding being right when the final results shown clearly he was wrong all along!

I have been waiting for 2 cards from scotland a friend who made certain one posted to me in Newcastle upon tyne area. One by Mon Pig by a relative in Scotland. If I could give a zero stars I would. It would be quicker by carrier pigeon. It's not the fact that they haven't arrived its that postage is not cheap for anyone. This service is no longer fit for purpose. I feel sorry for people who depend on Royal Mail for Hospital appointments, or from family abroad or just friends keeping in touch by mail children excitedly waiting for cards from people on their birthdays. Not everyone can use technology. At present we apparently have one delivery of mail per week.

Due a parcel on 24hour tracked delivery from EE.should have come yesterday received a text confirming ,it didnt arrive ,waited all day today followed it on the tracking app until it said it was 4 drops away then app shut down now told it will be tomorrow . Wasted two days waiting off work ,self employed, for a parcel that should be delivered in 24 hours. Now post office talking of cutting staff how will they manage? When they cant cope with the current staff levals. Just had another text saying they tried to deliver said they have left a card, no card no delivery.