primotronix Reviews 195

I placed an order Feb. 5th for a T3, with 5-7 day shipping. They left me a voice mail a week later asking me to call to verify the order. The real purpose was to try to up sell me on accessories and lenses. When I declined, he hung up frustrated. I called back every week and they told me over and over that the camera was back ordered. Really, a Canon T3 is backordered for months? I called Canon and they said there is no back order for the T3. It seems that if you don't partake in the up-sell, they don't ship the camera. What a silly scam. Don't waist your time.

This has been the worst experience I have ever had with any company online. I ordered a Canon 5d Mark II. Upon making the order I received several emails saying my order had been updated with absolutely nothing in it. I contacted the company and got someone right away who then told me that the order was canceled because they did not even have the camera anymore. I received the suggestion to move to the 6d and received a 100.00 discount. Once we got the review finalized I found I could find it cheaper somewhere else and when I called back the salesperson gave me an additional 100.00 off and said they would next day ship so the order stood. Take into account this was on 03/18/2013. It is now 03.28/13 and still no camera. A couple of days ago I sen an email asking what was going on since I did not even receive an invoice and they sent it. I did not receive a tracking number, and when I asked I was told that I would receive it via email and to wait. I sent another email (since when I called on Monday I received messages all day saying they were closed...during regular business hours I might add) and finally received a response today with a tracking number. I pull up the tracking number and it says the camera was delivered to TX on Tuesday when I live in AZ. I made another call and spoke to a salesperson who tried to rush me off the phone with the same "You will get your tracking number. Now go away attitude." I finally got a word in and let him know that I had a tracking number, but it was saying it was delivered in TX. The only answer I got from him was that it was probably the wrong tracking number and I would receive the correct one in 24 hours! I asked where it was being delivered and when it shipped and he gave me the correct address and then told me it shipped either yesterday or this morning! Keep in mind again I was promised NEXT DAY SHIPPING! I asked why it took so long, and was only told that they were behind. Then the salesperson hung up on me. I run a photography business and have also worked in customer service for years. If I treated my customers like this I would be fired or not have any more clients. This was a horrible experience. Their prices are similar to [External Links Removed], etc. My suggestion is do not buy here and just spend a little extra money with a reputable company. This ones is not worth the headache involved to save a couple 100.00 dollars.

I finally was able to get through to a customer service agent. [Privat Data Remove] assured ,e that I would be getting my camera soon. Speaking with him helped the situation and I was told that I would get an additional battery due to the issues I have had. Hopefully everything will go smoothly from here on.

I bought my canon t3i DSLR camera from primotronix.
It was the lowest price I could find.
The customer service was very helpful.
I would by again.

Quick feedback.

I would highly recommend this company. Great service.

Customer services was very helpful, and they had cheapest prices around!!

I purchased a Nikon D800 from PrimoTronix on February 12, 2013. It arrived February 21. It was not in its original Nikon packaging, the monitor screen cover, the hot shoe cover was missing and, the worst, the monitor did not function at all. No monitor, no menu access.
I contacted them 2/22/13, spoke with the customer service manager, was promised an RMA by the end of the day, an increase in the warranty period free and expedited shipping on the replacement. He promised that he would put this in an email and send it immediately. The email never came.
The replacement camera was received on March 7. Definitely not expedited. This time there was no manual and there was no warranty information. I contacted them again, via email because there was no answer on any of their phone lines. A few days later I received a warranty card - no note of how long the warranty was for - and an extremely used manual.
Yesterday, March 23, 2013, the replacement camera's monitor quit working. 16 whole days I had it and it failed. Are they sending out returns without refurbishing them first? Of course, it is the weekend and there's nothing to be done to resolve my frustration.
It's Sunday, so their sales department is open. They promised to have the customer service manager call me first thing Monday morning. Hope he's more helpful this time.

Primotronix was diligent about followup on a credit card issue, then helped me understand what filters i needed along with my lense and arranged to get the lens plus filters there before we left on vacation ... would definitely order from them again

Great products and wonderful customer service. Highly recommend.

Was very pleased with the attention to detail and education on some of the additional options that fit well with my camera. This is my first time using primotronix and I was very pleased with the overall customer service

Great communication! Customer service contacted me to make sure the shipping address was correct and too see if anything else was needed.

Thanks

Sales person was helpful in letting me know what additional accessories were needed and upgrading me to the kit for the same price.

good customer service I am very happy to use this primtronix

This is my first time ordering from Primotronix and I am pleased with my experience so far. The information on the site was helpful in my decision, the ordering process was quick and easy, and I've received good customer service. I'm looking forward to receiving my new lens.

I found the Canon lens I was looking for, and at the lowest price anywhere. Very helpful phone support as well. Thanks!

I searched for a 50mm lense and found that primotronix had the best price I could find. The checkout was easy and quicky, and when I called them to confirm my order, they were very helpful! Highly recommended.

Primotronix customer phone service is great! They try to solve all your problems in one go. Would order from them again.

We just ordered our first DSLR camera through this company. They were amazing at helping us find a camera to fit our needs and help us purchase the items we needed for the camera at a great price. We are very impressed with their customer service and knowledge.

Basically what I said in the one sentence. I also recently received a canon t4i with lens. Great sale price and I was impressed with everything. It was a great deal and in great condition. Trust you guys lots!

I couldn't find my product anywhere cheaper.