PT Myprotein is rated "Excellent" with 4.4 / 5 on Trustpilot

I was really excited to try this brand…

I was really excited to try this brand after such positive reviews as seen on Labdoor.com. I ordered the BCAA as it is highly rated for its quality and potency. After placing my order on Dec 2 and diligently tracking the order, I received NOTHING. I eventually called the contact centre and they investigated. Apparently, it was "lost in transit". WARNING: If you live in Canada, do not order from My Protein. There are several reviews sharing the same frustration of lost packages. 2 of my friends experienced the exact same problem and live in Toronto. We ordered the same week! How is it possible I can order products from China, India, Thailand and those items never seem to "get lost in transit"? Extremely shady and problematic international shipping standards. I will comment that Connor was most helpful and apologetic from their customer team. Other agents didn't even have the common courtesy to apologize for the issue. Buyer beware. I requested a full refund rather than go through this nightmare again. I cannot and will not recommend this brand. I hope things change for the better, especially with al the order being placed during the holidays.

Reply from PT Myprotein

Thanks for the review Mike, I am so sorry to hear of this matter regarding the Courier.

I can see we investigated this with them and they sadly confirmed this parcel was lost in post, I do apologise for the frustration caused regarding this.

If you need any further help, please contact me back.

Cheers,
Matt

Ordered

Ordered, payed immediatly, canceled 5min after and did a new order, payed and recieved the second order.
Still waiting the money of the first order, 15 days after.
Write them, called them.. are Processing.
.

Product sent near expiry date; clothing with stains

Ordered powdered peanut butter and a woman top among other items. The powdered peanut butter has a total shelf-life of 18 months and they sent me a unit that had only 2 months until expiry date (sent September 2019, expiry date November 2019).
The woman top they sent had stains on it.
Customer service is very poor.
Delivery time and cost are way too big when compared to other similar companies.

Great Items :)

Reply from PT Myprotein

Thank you for taking the time to leave your positive review and I am pleased to hear of this.

We strive to provide great buying experiences for all our customers and we look forward to your next order with us.

Kind regards,
Matt

really great at all levels

Reply from PT Myprotein

Hello Emanuel,

Thank you for sharing your experience and it is always a pleasure to receive this feedback from our customers.

Many Thanks,

Tracie

MyProtein review EN

Portuguese Customer

Product Quality 5 / 5
Price 5 / 5
Design 4 / 5

Amazing product at an unbeatable price!

Delivery Time 2 / 5
Customer Support 1 / 5

Delivery time and customer support are among the worst online stores! As an online shopper for about 15 years, (buying technology, clothes, food and wellness products...), a big company like you - "Online Sport Nutrition Leaders" - should fix this situation as soon as possible. We are almost in 2020, and this shouldn't be your concern.

Best regards,

Diogo Barbosa

Reply from PT Myprotein

Hi Diogo,

Thank you for your review. I am sorry for the inconvenience this has caused to you.

Please contact our agents through your online account so that we can help resolve this matter for you as we will be more than happy to help.

Many thanks,

Chris
Feedback Team

Cancel a order

I tried to cancel a order, few minutes past, and it was impossible.
Result: I had to pay the order and can´t return it because the cost is to much.
Thinking of it, next time I need something from you...

Reply from PT Myprotein

Hi Luis

I'm really sorry for any inconvenience you have had with your order.

I can see from your account that our Customer Service advisers have helped resolve this for you however, if you require further assistance, please get in touch anytime.

Best wishes,

Alan

Customer Relations Executive

My protein is fantastic but...

My protein is fantastic. The onlt negative point is that the deliveries arrive late to Portugal.

Reply from PT Myprotein

Thank you for the 4 star review mariana.

I am pleased to hear this, we do expect all orders to arrive efficiently and if you have any issues please contact us via your account.

Kind regards,
Matt

Product about to expire

I am very disappointed with the latest order. I order 2.5 kilos of Hemp Protein. I was surprised to see that the expire date is 2019/09, I have received the order late July, so nearly one month before expire date. I know that hemp protein shelf life is about 12 months. They should consider warning consumers about the batch they are buying. I think in my case they are abusing the consumer trust.

Reply from PT Myprotein

Hi João,

I'm really sorry for any inconvenience you have had with your order and that we have not been able to help as of yet.

I regretfully cannot find any details for your account through your review currently. Would you mind messaging through your online account and asking for myself so that I can look further into this for you?

Best wishes,

Alan

Customer Relations Executive

Used to be great!

Used to be great. Trusting a product for about one year, I decided to buy a 5kg pack and I completely regret it, the taste and dilution of the product has changed and is much worst. Contacted the team and they just said they're going to check the product but no solutions for me. Feels like trowing money away or having to deal with bad taste for months until a 5kg pack finishes.

*UPDATE: I already contacted MyProtein as suggested here and no solution was proposed by the team. They just said they will investigate - but no mentioning about helping me with the issue.

Reply from PT Myprotein

Hello,

We appreciate you taking the time to leave this review.

So very sorry to hear of your disappointment.

Please can you contact through your account or our live chat team and we will be more than happy to help you further.

Regards,

Tracie

ASDDASD

ASDASADVQWAD

Reply from PT Myprotein

Hi Bruno,

Thanks for your review.

Regards,

Tracie

Slow delivery

Slow delivery, declining products quality

Reply from PT Myprotein

Hi Luis,

Thanks for the review, we always appreciate customer feedback.

I'm sorry to learn that you feel this way about Myprotein, would you be able to send a message to our account with some more information so I can look into this for you?

Regards,
Ben

Very good products and the best prices

Reply from PT Myprotein

Hi John,

Thanks so much for your review, here at Myprotein we really value customer feedback!

We are so glad to hear your are enjoying our products.

Kind regards,
Ben

5stars

Great products and great prices.

Reply from PT Myprotein

Ricardo,

Thanks so much for your review, we always appreciate customer feedback!

I'm so glad to hear you are enjoying your Myprotein products!

Kind reagrds,
Ben

Good service

Great service and easy to buy online, should improve the option for products without sugar or other similar substitutes

Reply from PT Myprotein

Alexandre,

Thanks so much for your review, we are so glad to hear that you are enjoying our service, and I'll be sure to pass you thoughts about sugar along to the relevant team!

Kind regards,
Ben

Really pleased with my order

Really pleased with my order. When I had a problem it was resolved quickly by the team especially Jack W. Thanks everyone!

Reply from PT Myprotein

Hi Louisa

Thanks so much for the review and I'm so glad Jack could help! We really do appreciate the feedback.

I will ensure to give this feedback to the relevant team and hope we can help in whatever way possible in the future!

Best wishes,

Alan

Best Products in the web

Reply from PT Myprotein

Hello Jose,

Thank you for leaving this great 5* review.

We hope you continue to enjoy the great products we have to offer.

Many Thanks,
Tracie

Excellent - Very good service

Excellent
Excellent service and prices

Reply from PT Myprotein

Hello,

Thank you for leaving this great 5* review.

We hope you continue to enjoy the great products we have to offer.

Many Thanks,
Tracie

Very pleased.

Very good shop.

Reply from PT Myprotein

Hello,

Thank you for taking the time to leave this review.

We hope to see you again soon.

Regards,
Tracie

Very good service

Reply from PT Myprotein

Thanks very much for your review and taking the time to leave us 5*!

We will always try our upmost and I'm glad you've had a great experience with our brand!

Best wishes,

Alan

PT Myprotein Reviews

1,060 • Excellent

Write a review

Write a review

I was really excited to try this brand…

Ordered

Product sent near expiry date; clothing with stains

Great Items :)

really great at all levels

MyProtein review EN

Cancel a order

My protein is fantastic but...

Product about to expire

Used to be great!

ASDDASD

Slow delivery

Very good products and the best prices

5stars

Good service

Really pleased with my order

Best Products in the web

Excellent - Very good service

Very pleased.

Very good service