Purolabs Reviews 1,092

Reply from Purolabs

Jan 13, 2026

Hi Nancy,

Thank you for sharing your feedback. I'm sorry to hear about this experience.

While we haven’t received reports of this issue from other customers, we’ve reached out to your email address to assist you directly and better understand the error message you encountered. We’re here to help with managing your subscription and payment information, and we’ll make sure everything is resolved smoothly.

We truly appreciate your honest feedback, as it helps us improve our processes.

The Purolabs Team

Reply from Purolabs

Dec 1, 2025

Hi Catherine,

Thank you for your feedback regarding our Black Friday promotion.

I'm sorry for any confusion about the discount. Our Black Friday 25% discount applies automatically to orders over £40.00, which was stated in the promotion terms. As your order didn't meet the minimum threshold, the discount wasn't applied.

The promotion wasn't linked to subscriptions – it simply required a minimum purchase amount of £40.00 to qualify for the 25% off.

If you'd like to place an order that qualifies for future promotions, or if you have any questions, please feel free to contact us at support@purolabs.com and we'll be happy to help.

Thanks again and we hope you have a lovely week ahead.

Team Purolabs

Reply from Purolabs

Nov 24, 2025

Hello there,

Thank you for your feedback. I'm sorry to hear about this experience.

I want to assure you that we never intentionally mislead customers. During checkout, there's an option to set up regular deliveries, which can be managed or cancelled anytime through your account on our website after the second cycle is completed. Our subscription policy is clearly posted on all product pages and in our FAQ section (https://purolabs.com/pages/faqs).

I've tried to locate your account to investigate and arrange a resolution, but haven't been able to find it with the details available. We do offer a 60-day return policy (full details here: https://purolabs.com/pages/help-centre). Could you please email us at support@purolabs.com with your order number or the email address used for your purchase? We can then review what happened and discuss your return options.

We take all feedback seriously and want to ensure every customer has a positive experience. I hope we can resolve this promptly.

Thanks again and we hope you have a lovely week ahead.

Team Purolabs

Reply from Purolabs

Nov 4, 2025

Hi Christine,

Thank you so much for taking the time to share your feedback.

I’m sorry for any confusion — we don’t currently have an app, so it’s possible there may have been a mix-up with another company. You can, however, easily manage your subscription directly on our website. Simply log in using your email and password, then visit the “Manage Subscriptions” section. From there, you’ll be able to update your delivery schedule, payment details, and product selections, or even skip a shipment if needed.

After reviewing your account, I can confirm that your subscription was cancelled in July as requested. The order you received in October was a one-time purchase, which was successfully delivered on the 22nd.

If you have any other questions or would like further clarification, please don’t hesitate to get in touch with our team at support@purolabs.com — we’re always happy to help.

Thanks again and we hope you have a lovely week ahead.

Team Purolabs