Image on the sale was misleading, though the description does say 'linen' and 'printed'. However, it is a poor quality item, printing looks naff (unlike embroidered image on website) and feels like we... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered a 6 Nations rugby top. Images on website looked like a traditional top with embroidered badges but when it arrived it was a poor quality printed shirt. Plus delivery took an awfully long time
Company replied
I had ordered 2 rugby shirts through raise our colors on Saturday February 14th. Evri the parcel company here in the UK says they have it but when you go to track the package on their website it says... See more
Company replied
This company, based on their Facebook advertisements appears to be UK based but is actually in China...no problem with that in itself but delivery took nearly 3 weeks and the tee shirt is unwearabl... See more
Company replied
2.1
Poor
188 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 79% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do not buy from this company
Do not buy from this company. Horrible shirts, they look lovely in tbe pictures but my welsh shirt looks like a girls nightdress! Its too long, the quality is terrible, shiny cheap material.
Stay away, save your money
14 February 2026
Unprompted review
Reply from Raiseourcolours
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@raiseourcolours.com . Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Dreadful quality
Dreadful quality. Cheap material and the printing is awful.
Nothing like the photos.
Absolutely not the same product as advertised.
Save your money
13 February 2026
Unprompted review
Reply from Raiseourcolours
Dear Customer, thank you for taking the time to share your experience with us.
We sincerely apologize that our product did not live up to your expectations. We take all feedback very seriously and will use it to improve.
Please contact our customer service email address: service@raiseourcolours.com with your order details. Our professional customer service team will provide you with the best solution within 24 hours.
Thank you for your patience and understanding.
Excellent customer service
Excellent customer service - puchased rugby shirt but had real problems with the delivery organisation (you know who your are!) - left in rain& didn't follow explicit instructions. Took a few days to get response from company but then Raise Our Colours refunded the total costs including postage! Thank you
9 February 2026
Unprompted review
Avoid! Nothing like advertised & shocking customer service
Avoid!! The item I have received bares no resemblance to the one advertised and it is shockingly poor quality, with stitching coming undone (my bad - guess thats what happens if you try and buy england rugby merchandise from china!). Ontop of that though customer service is shocking, I've sent 4/5 lots of email correspondence asking how I return for refund; each time they reply with a blank email response saying they hope theyve answered my query. Hence having to pursue through Shop/my credit card company.
10 February 2026
Unprompted review
Reply from Raiseourcolours
Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@raiseourcolours.com . We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.
Dont order its BS
Ordered over 15 days ago and still nothing delivered
Emailed and all I get is a reply back saying your email has been replied to. But it hasnt
I dont care if I get this now or not. What a load of s!!t. Shame as I thought it was for a good cause
27 January 2026
Unprompted review
Reply from Raiseourcolours
Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@raiseourcolours.com . This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.
Scam
Scam. Didn't deliver.
Paid premium delivery also.
No reply to emails.
Avoid like PLAGUE.
.
That response is a generic poor response. Being "registered" is not necessarily a good thing, s3x offenders are registered !!!! Get my point.
You MUST DO BETTER.
12 February 2026
Unprompted review
Reply from Raiseourcolours
Dear valued customer,
Thank you sincerely for taking the time to share your experience with us. We are very sorry to hear that you were not satisfied with your recent experience, and we understand your disappointment. We are a licensed and registered company, and your trust is the foundation of our business. If you have not received your order, please feel free to send the details to our customer service email: service@raiseourcolours.com . Our dedicated team will work diligently to resolve the issue within 24 hours. We believe that every problem is an opportunity for improvement, and we look forward to providing you with a better experience.
Poor quality
Item is nothing like the picture you see.
The t shirt I order took nearly 2 weeks to arrive, I had e mailed them twice but got no reply.
When it finally arrived I opened the packet to find a poorly made item, with lose stitching and the badge was so close the the armpit area, it looked ridiculous when I put it on.
The sizing is also very poor I ordered a 2xl and it's more like a m/l.
I have asked for a refund and will update my review if and when I actually get an answer.
UPDATE
After exchanging seval messages a full refund was eventually processed, so not all bad, maybe I was just unlucky
11 February 2026
Unprompted review
Reply from Raiseourcolours
Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@raiseourcolours.com . We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.
The material is of very poor qualiry
The material is of very poor qualiry, pictures make it look better than it actually is, ordered three items, costing nearly £70, would have been better looking on Temu, for a fraction of that and the quality would have been the same. Don't buy.
10 February 2026
Unprompted review
Reply from Raiseourcolours
Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you are disappointed with the material quality and that the product does not match your expectations from the pictures. This is not the standard we aim to provide, and we take your feedback very seriously.
Please contact our customer service email address: service@raiseourcolours.com with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction.
We appreciate your patience and hope to regain your trust.
Its China at its WORST
It is pretending to be a uk company but is in china.
Material is not as described and is similar to the very cheap tshirts from temu or wish, stitching is awful... Avoid
9 February 2026
Unprompted review
Reply from Raiseourcolours
Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you are disappointed with the material, stitching and overall quality of the item, and that your experience did not meet your expectations. This is not the standard we aim to provide, and we take your feedback very seriously.
Please contact our customer service email address: service@raiseourcolours.com with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction.
We appreciate your patience and hope to regain your trust.
Beware
Beware! Not same “raise the colours”. This is a Chinese scam. Appalling quality and even worse customer service. If you buy from this Chinese scam you WILL lose your money!!!
1 February 2026
Unprompted review
Reply from Raiseourcolours
Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had such a disappointing experience with our product and service. This is not the standard we aim to provide, and we take your feedback very seriously.
Please contact our customer service email address: service@raiseourcolours.com with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction.
We appreciate your patience and hope to regain your trust.
Not worth the money
This company appears to be UK based but is actually in china and delivery took nearly 3 weeks.
The product information states it is "Cotton Blend" however it is some sort of nylon/polyester material.
There are literally no labels detailing the material information and no labels providing washing and care instructions. WHY
The cut is wrong and baggy at the back.
-----------------------
10/02/26
Dear Raiseourclours Customer Services
Thank You, for your default response and I have emailed your customer services but the failed to respond, which I suggest you do action.
Product Missing Mandatory Labelling: The product is completely devoid of labels. This means there is no verification of material composition (it is clearly not the cotton advertised), no legally required care or washing instructions and no country of origin
29 January 2026
Unprompted review
Reply from Raiseourcolours
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@raiseourcolours.com . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Not UK based and buyer beware
This company, based on their Facebook advertisements appears to be UK based but is actually in China...no problem with that in itself but delivery took nearly 3 weeks and the tee shirt is unwearable. The product information states it is "Cotton Blend" however it is some sort of nylon/polyester/viscose material: there are zero labels detailing the material, zero labels providing washing instructions and it actually smells really bad. Unwearable in terms of the smell and would be unbearably hot due to the material as it would provide no ability to either wick away or absorb sweat.
It went straight into a charity bag so a total waste of money
I've given 2 stars as the customer service did reply reasonably quickly when I enquired as to the whereabouts of the shirt.
18 January 2026
Unprompted review
Reply from Raiseourcolours
Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@raiseourcolours.com. We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.
Woman's Scotland rugby hoodie ordered…
Woman's Scotland rugby hoodie ordered 19/01/26 arrived 29/01/26.
Kept updated with delivery👍
Wife very happy with quality, design and fit.
I'll be ordering Scotland shirt's for
World Cup 2026.
29 January 2026
Unprompted review
Polo shirt ordered 22nd December
I order a polo shirt 22nd December 2025, £24.79 i received an email 26th December 18.20 that package had been shipped, but to date I am still waiting and this is the only way I am able to contact you.
Please can you help me.
22 December 2025
Unprompted review
Reply from Raiseourcolours
Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@raiseourcolours.com . This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.
Very poor so not impressed
Received the item after about two weeks. Looks like a UK company but is actually Chinese. Disappointed that was not made clear when ordering that item would be shipped from outside the UK. Item print quality very poor image is supposed to be the Lion Rampant but is very pixelated
10 January 2026
Unprompted review
Reply from Raiseourcolours
Dear Customer,
Thank you for bringing this to our attention. We sincerely apologize for both the extended delivery time and that the product performance did not meet the promised expectations. This is certainly not the experience we wish for our customers.
We would like to make this right for you. For a prompt resolution, please contact our customer service team at service@raiseourcolours.com with your order number. We are ready to assist you with suitable solution.
Thank you for your patience and the opportunity to address this.
Poor
Cheap made
Print is off
Sublimated and the ink has ran around the stitching lines.
Poor product.
Made in China/HK.
Slow post for obvious reasons.
Concerns about the spelling and language in the generated good reviews…
30/01/26
Email received asking me to send pictures of the hoodie as described with ink that has run and cheap made factory errors etc
Images sent and I have received a reply… with the same request for images.
Appears this is going to be a common tactic to prevent a refund or return.
Update 14/02/26 - Company has sent me a replacement item…. But it’s exactly the same. Now I have 2 terrible hoodies.
Maya (customer services) - I told you to have a word with the factory. Their sublimation process is scorching black marks into the product.
22 January 2026
Unprompted review
Reply from Raiseourcolours
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@raiseourcolours.com, and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
Very pleased
I had a problem with a purchase this was sorted veryquickly I was extremely pleased with the outcome and the excellent customer service thank you very much
17 January 2026
Unprompted review
This is a Chinese Company, producing cheap products
Having waited a long time for delivery, I decided to look into this company. They are a Chinese company called Duopuda, based in Hong Kong. The items eventually arrived and the items are cheap Chinese rubbish, poorly made. This company comes across has a British company, but beware its Chinese.
17 January 2026
Unprompted review
Reply from Raiseourcolours
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@raiseourcolours.com, and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
Very reliable and trustworthy however t…
Very reliable and trustworthy however t shirts look good but are of very poor quality
16 January 2026
Unprompted review
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