92 workbooks 

Never use this creepy scammers, they are based in Pakistan !!! You know India and Pakistan , what I don’t understand is how they are allowed to operate here in England , yea , where is the law , oh I forgot home office pretty Patel is there to protect here brothers , Tory scums .

Date of experience: 12 December 2021

If I could give this company 0 stars I simply would! I purchased a day 2 home test at the start of August and never received it! When I called the company they couldn’t have cared less and they tried to blame Royal Mail. I contacted Royal Mail and they told me that it had been delivered to an address in Sussex when I live almost 4 hours away from Sussex! It is absolutely infuriating the fact I had to eventually go through my banking company to claim the money back report it as fraud and almost 4 months later they are trying to take the money back out of my account and it is an ongoing dispute with my bank! £84 is a lot of money especially when you don’t get a service that you pay for! To anyone please avoid at all costs this company is a lot more hassle than they’re worth!!

Date of experience: 12 November 2021

You don't have to be an intern to write a positive review of this company, but it helps.

Read the Guardian article on this leech.

Date of experience: 15 August 2021

One of the worst companies I have dealt with. The results arrived late and they clearly do not know what they are doing.

The NHS is being privatised in the hands of people like this, and our health institution is being destroyed in this way, giving this class of criminals more reason to justify privatisation.

They've clearly scammed the British public and should be tried for treason and complicity in gross negligence

Date of experience: 15 August 2021

...this is what you get: ripped off. Turned up for test, told we didn't have a booking. Waste of a trip. Rebooked, awful person working there who couldn't have cared less about test. Still haven't received results despite numerous emails. Now in discussions with my credit card company, and have flagged this business as a scam. AVOID.

Date of experience: 15 August 2021

Total rip off. Overpriced. Typical of the for profit testing put in place for the benefit of friends of the Tory party like this mob.
Before using, Google 'the guardian 92 workbooks' and read their article.

Date of experience: 15 August 2021

I would give this company no stars. Avoid like the plague. It's a scam run by Tories who are trying to sell of the NHS

Date of experience: 15 August 2021

The first provider I used failed to deliver the tests I ordered. I used RapidClinics as an alternative hoping I won't get scammed again. The kit was delivered within 48 hours (1 day delay compared with what was advertised). No tracking providedand email communication were very minimal.

Eventually everything worked fine. Kit well received with clear instructions.

Please bear in mind they are not the labs doing the job, they outsource that to another company.

Date of experience: 22 May 2021

Terrible experience. Paid a lot of money for my test, but had awful customer service, poor communication, grumpy tester who didn't actually administer the test herself but made us DIY. Strongly recommend that you don't use this service, there are plenty of other better options out there

Date of experience: 21 May 2021

Very disorganised and unprofessional. We had to make repeated calls and send emails to receive confirmation of our booking. This is definitely service without a smile, the lady dealing with us was extremely unfriendly, told us they didn’t take bookings at our time despite us having the (chased for) email confirmations. We had to do our own test, which is fine but she gave us no guidance on how to do it correctly or use the test kit. I booked another test at a different centre (the Kings Cross Centre at the Doubletree Hotel, who were fantastic) as I didn’t trust Rapid to deliver our results.

Date of experience: 21 May 2021

I had a really bad experience with rapid clinics for my 2/8 day test when returning from France.

Let’s be honest, the reason why those tests are so expensive (£200) is to keep people from travelling, and from a government perspective I totally get it.
So, when a private lab charges £200 for something that is obviously not worth more than £40, I would expect that they have at least the necessary time/skills/resources to deliver the service we paid for.

But no. Here, I had to wait a week to get my day-2 result. A week! I had to waste a few hours of my time to chase results and stay on the line with customer service agents that weren’t trained enough for the job.

And you will tell me it’s not a big deal to wait a week because I have 10 days of quarantine?
But the whole point of this second day testing is to track new variants, and I live with a flatmate that could have been contaminated by me and spread it to other people. Honestly, this lab should be banned from the government official list as they do not respect some of the MOST important guidelines- in other words, I do think this is a legal scam and I will ensure this will be reported to relevant people in the administration.

The lack of professionalism is fine when no one get hurts - but in this case, the poor management can lead to dangerous spread and put people’s lives in danger.

I do not recommend this company.

Date of experience: 17 May 2021

RAPID CLINICS are to be avoided at all costs . They are a total shambles and the results of our day 8 tests have still not arrived and it is now day 23 . Apparently they have been lost in the lab.They only admitted this on day 22. The day 2 tests also arrived late. I would strongly advise everyone to look for an alternative Covid testing organisation

Date of experience: 11 May 2021

The 5 star reviews are fake , it is too obvious that they are made from family and friends so they can attract more customers... Check the latest reviews to learn the truth.

Date of experience: 11 May 2021

Awful!
Easy process etc but if you have an enquiry - ZERO HELP!
4 emails over 13 days and no response or acknowledgment. Countless phone calls during most hours within the 13 days and no success. Placed on hold for 5/6 minutes then hung up on. Impossible to get through to anyone, lots of wasting my time!

Date of experience: 10 May 2021

No tests, no response, no refunds. Seems to be a scam even though approved by the government.
Avoid at all costs

Date of experience: 10 May 2021

Heard nothing from this clinic having paid £168 for 2 and 8 day test. I took a screen shot of my application as I went through it having been warned on the site that if info not correct I would loose my money. All correct and yet did not receive an code for my return locator form. I did get a receipt for the money spent. Called and called with no answer. Emailed...no answer. Had to pay for a fresh application with another company. A total scam.

Date of experience: 10 May 2021

Please use someone else. These guys are incompetent - test kits did not arrive, they don't answer their phone, they don't reply to emails - a complete mess.

Date of experience: 10 May 2021

24/7 call centre which never answered the phone. Emails not answered either. All I received was a “your order has been received” followed by “order accepted” sent by wordpress. All automated messages. Until I tried their facebook page and I got a reply by messenger saying my passenger locator number is “Rapidorder#”. Results no later than 48 hours. So far so good.

Date of experience: 07 May 2021

terrible service. never posted results of the day 2 test. sat on the phone for 2 hours and still did not get results. scam. do not use this company.

Date of experience: 05 May 2021

They sent the day 2/day 8 test kit late and mixed up the results. Several calls to their call centre went unanswered and it turns out that they are actually based in Pakistan and use a London Marylebone address as a front. Beware this scam company!

Date of experience: 29 April 2021