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Rated 5 out of 5 stars

Selling my gift card through Redeeem was much easier than thought. The sign up process was very straightforward and since I travel quite a bit, being able to use WhatsApp to receive a verification cod... See more

Rated 1 out of 5 stars

Bunch of scammers in this site. Mostly they're new seller that tried to scam if buyer did not follow the Loom video recording instruction. Their code won't work 95% of time. Only reputation sellers (m... See more

Rated 5 out of 5 stars

For a long time I was searching for websites like this one! Where you can easily buy gift cards with huge discounts and be protected by an awesome customer service! They answer your questions and res... See more

Company details

  1. Coupon service
  2. Financial advisor

Information provided by various external sources

Redeeem is a fast, safe and easy way to buy and sell gift cards using Bitcoin and other cryptocurrencies.


Contact info

You should know

2.6

Poor

TrustScore 2.5 out of 5

143 reviews

5-star
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Rated 5 out of 5 stars

Excellent service

Excellent service

I have used this platform to buy amazon.com vouchers at a discount. They are very reliable, the support is very fast and the escrow works smoothly

4 September 2020
Unprompted review
Rated 5 out of 5 stars

Gift Card Worked Very Well. Awesome Support

I bought the gift cards, loaded and used it on my Amazon account to buy items. All good. No issues. My advice: when using gift cards on Amazon, be sure to ship to your regular address used for previous shipments.

Support is great and very responsive via Live Chat

26 August 2020
Unprompted review
Rated 2 out of 5 stars

It's hard to pay with Bitcoin

It's hard to pay with Bitcoin. There are hefty fees involved and sometimes the savings don't add up for smaller gift cards.

13 August 2020
Unprompted review
Redeeem logo

Reply from Redeeem

Redeeem does not charge any bitcoin fees, those are miner fees associated with all crypto trading. We charge a simple and consistent 3.0% escrow fee on all successful trades.

We took a look into your account, and you have a lot of very small trades, $5 and such, so that be part of the confusion.

Rated 5 out of 5 stars

A reliable site to buy or sell gift cards

At first I was not sure if this site was trustworthy, but with the assistance of their support team I realized that it was a very reliable site, they treated me very kindly and helped me quickly resolve some details to confirm my registration. This page has security measures to provide its users with a reliable platform to trade all kinds of gift cards, with bitcoin.
Its interface is very simple and easy to understand while you can see all the necessary details about gift cards, their quality, and the reputation of the vendors. It should be noted that the discount percentages are very good too. As for the support team they are always available through live chat and they are very friendly, they attend you immediately and they are always ready to solve your requirements. My experience with this website has been very good and I highly recommend it.

6 August 2020
Unprompted review
Redeeem logo

Reply from Redeeem

Wow, thanks Douglas! Glad you enjoy Redeeem.

Rated 3 out of 5 stars

Your KYC verification through civic was…

Your KYC verification through civic was very poor. After submitting all required documentation it's been 3 days now and I'm yet to get verified. Same applies to 3 of my friends I referred to Redeeem. I've contacted the civic customer service support and they claimed the process can take up to 4 business days to get verified. Sound ridiculous to me. It's been over a month now, one of my friends i referred has not been verified after submitting all required documents. My case was supposed to be different because I was asked to verify my identity because my driver's license on file has expired. I uploaded my updated license and it's been 3 days now with no update..

5 August 2020
Unprompted review
Redeeem logo

Reply from Redeeem

Hey, sorry for this, I agree the KYC process can be frustrating sometimes. We use Civic.com to handle identity verification but sometimes they have issues. However, there's no way it should take a month. Please message our support, we'll help you.

Rated 3 out of 5 stars

Great site

Great site, but they need to stop converting BTC to credits. Its a waste of money

28 July 2020
Unprompted review
Redeeem logo

Reply from Redeeem

Hey, check back now, we just made a huge upgrade, and replaced credits with a fully withdrawalable bitcoin wallet you can use for trading. Hope you continue to have a great time trading here!

Rated 5 out of 5 stars

They are bad ass and simple to use and…

They are bad ass and simple to use and so important during these precarious covid_19 pandemic times. Just reach out to them. Through the talking robot or the chat thing on the magic box thing that turns those 0s and 1s into money

14 July 2020
Unprompted review
Redeeem logo

Reply from Redeeem

Hey thanks Christopher, that makes my day!
- Mike

Rated 4 out of 5 stars

Unable to withdraw earning & Login

My account has been suspended and unable to withdraw. But they are now working on it to get this solved.
For my side, i'm apologize for the issue that caused.
However, redeeem is best for selling gift card and new user can earn crypto.

I'll update the review to 5 star once my account back normal and be able to cashout.

13 July 2020
Unprompted review
Redeeem logo

Reply from Redeeem

Hey Azel - I think you're all set now. Sorry that took a little longer to get right, we were making a big update.

Rated 1 out of 5 stars

Cool idea, mehh execution, doo-doo customer care...

Found service while searching discount gift cards, and created account after thinking "oh cool, gift cards for crypto".. Immediately transfer .02btc ($185) to fund acct/purchase a specific amazon card listed for sale.. Go to purchase, I'm not allowed because email and phone verification (both completed) 'did not go through' (??)

Fast forward 24 hours to their support team's continued inability to help me AT ALL...

- Listing I intended to purchase? Long gone..

-$180 of my btc? Converted to something called "BTC Credits" (a.k.a. Redeeem now owns my bitcoins)..

-Someone named Mark, I believe, emailed me back literally 2 times; giving me a brief sense of hope that the situation was on it's way to resolution..

Apparently however it was not on it's way to anything, and his interest in assisting me dwindled alongside my hope of getting an Amazon card at a 30% discount..

Now I only hope to get my original btc amt refunded, and to spread the word that THIS ISHH IS WHACK.

13 July 2020
Unprompted review
Redeeem logo

Reply from Redeeem

Hey Matthew - yes for the safety of the platform, we require users to validate their phone (or telegram) and email accounts. It's definitely possible that you signed up when we were having issues confirming emails, which lasted a few hours and is now fixed.

Previously all bitcoin deposited was in the form of Credits, but now going forward all bitcoin deposited into your Redeeem wallet is available for withdrawal. Thanks again for the feedback, but I believe everything is now resolved. Of course email or chat us if we can help you out at all.

Rated 2 out of 5 stars

Just incompetent

UPDATE

It's not a RIPOFF SCAM as I originally posted but it is incompetence.
BTW they changed their original reply and now claim my account was engaged in fraud and is therefore suspended. None of it is true. They never suspended my account, and also the email they claim they have sent about it - I don't know to whom did they send it to but it wasn't to me.
The whole thing was a mess, and the only issue was missing BTC. Their reply is as written for someone else. It implies fraud, suspended account, and email exchange, none of which ever happened.

They're either too caught up in the digital crypto world and as a result suffer from lack of the most basic communication skills, or they're just generally severely incompetent. Whatever it is I hope they get their act together.

RIPOFF SCAM !!!

BTC was sent to my redeeempay address over 36 hours ago and atm it has 233 confirmations on the blockchain, but they're giving me the runaround claiming they can't seem to find the amount and that they have to verify the BTC was received. I guess transaction hash showing over 200 confirmations (and counting) just doesn't cut it for these guys.

Best case scenario - they're just incompetent. Either way - stay away. Save your money.

You're welcome.

3 July 2020
Unprompted review
Redeeem logo

Reply from Redeeem

Hey Aaran! We receive 1000s of deposits each week and issues are extremely rare. As we explained in our customer support email, it appears this account was engaged in apparent fraudulent activities that are strictly against our terms of service, so we suspended your account. Please reach out to us on email or chat and we'll try to resolve this for you the best we can. We pride ourselves in protecting our community, and we stand by this decision.

Rated 5 out of 5 stars

I've been using Redeeem as my only…

I've been using Redeeem as my only source for gift cards for almost 2 years now and buying gift cards on Redeeem has saved me thousands of dollars. I have never lost a penny buying gift cards in that time. I've always followed their rules to document my transactions and when I do get a card that's not redeemable I get a prompt refund once the seller has had a chance to review my documentation. Buying gift cards on Redeeem has been a great way for me to leverage my purchasing power and get a lot more for my money. Redeeem also has a great support team available via Chat that have always been very responsive if I have a question or need help with an issue.
Love Redeeem.
Please keep up the great work guys.

1 July 2020
Unprompted review
Redeeem logo

Reply from Redeeem

Thanks Tom!!!

You've been a big part of our growth, we appreciate you.

Rated 1 out of 5 stars

Do not buy gift cards from this site if…

Do not buy gift cards from this site if you care about your hard earned money!

I was using this website since three months now and was not aware that most of my problem with my account in Amazon was due to using gift cards bought from this website. Honestly, the website is trying to be supportive as they could be and while they know they have a limitation to regulate these trades.

The problem that I had with the site that cost me to lose 1500$ worth of Amazon gift cards and balance were due to tricks used by the sellers after selling their cards. Off course you will be able to redeem those cards immediately after buying them, however, since the seller can report those cards, Amazon would immidetlily block your account and deactivate those gift cards. In addition, Amazon would take all of your existing balance and consider you as a fraud.

What will happen is that the seller will get his refund because he used his credit card 💳 and get your hard earning money 💵.

Buying a 3rd party gift cards is risky and Redeeem should be more accountable. I reposted a dispute on all of these cards but they said they can consider disputes after six hours. At same time, Amazon will only start investigation fraud after12-24 hours. So how Redeeem are going to address this problem?

27 June 2020
Unprompted review
Redeeem logo

Reply from Redeeem

Hey there - per our conversations on support, the reason your Amazon account was deactivated by Amazon was because of your suspicious business on Amazon and your high risk country. This is not normal. I'm sure it's part of their fraud detection program, but there's nothing we can do about specific retailer policies.

We provide clear analysis of gift card risk, showing transaction history of all traders, and people love it. We can always get better, but I dont think this was a fault of Redeeem here.

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