refurbed Reviews 196,515

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

Fair price.. The phone was virtually brand new, no scratches, no visible damage at all. Box with everything came with the phone. Battery health was with in margin of normal usage. Top service, th... See more

Rated 5 out of 5 stars

I’ve brought a few items from refurbed and they are brilliant excellent condition never have an issue with any of the products I’ve purchased from this site. Prices are always fair

Rated 3 out of 5 stars

My first order for the Product and then a couple of days after it was processed i was informed Product was not in stock. When i re-ordered a similar item, the Delivery was prompt but in the process of... See more

Rated 5 out of 5 stars

I bought an iPhone 15 pro from this site and it was really smooth experience the phones was in better condition than I expected. This is my now go to tech site for apple products, I had a really nice... See more

Company details

  1. Online marketplace
  2. Appliance shop
  3. Mobile Phone Shop
  4. Computer & Accessories store
  5. Electrical supply shop
  6. Exercise Equipment Shop

Written by the company

Your trusted online platform for everything refurbished, from smartphones, tablets and laptops, to home appliances, sports equipment and much more. All refurbed products work just like new with a minimum 12-month warranty and free 30-day trial period. So you have nothing to worry about! refurbed products are also up to 40% cheaper compared to new and far more sustainable. We have millions of satisfied customers across 12 markets in Europe. Don’t be a stranger! If you have any questions our award-winning customer service team is here to help you Rethink New.

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

197k reviews

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Rated 1 out of 5 stars

really bad experience

it was really bad. The phone I ordered was stolen during transit. I got an empty package when I pick it up on a packstation. I have contacted the seller and after more than one week I have not received any solution.

13 May 2026
refurbed logo

Reply from refurbed

Hello Viviana,

We are very sorry if we have upset and disappointed you. However, we would first like to thank you for choosing refurbed and thus, together with us and our refurbed sellers, for setting an example for sustainable consumption. ♻️

We agree that this should have never happened and we will immediately inform our refurbed seller.

We will also be happy to intervene, take over the communication with the refurbed seller for you and stay by your side until we can solve your request.

Customer satisfaction is very important to us at refurbed. For this reason, we would like to review your request and intervene if necessary. Feel free to contact us in your refurbed account for any further questions.

Kind regards,
your refurbed team

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