refurbed Reviews 196,505

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

Fair price.. The phone was virtually brand new, no scratches, no visible damage at all. Box with everything came with the phone. Battery health was with in margin of normal usage. Top service, th... See more

Rated 5 out of 5 stars

I’ve brought a few items from refurbed and they are brilliant excellent condition never have an issue with any of the products I’ve purchased from this site. Prices are always fair

Rated 3 out of 5 stars

My first order for the Product and then a couple of days after it was processed i was informed Product was not in stock. When i re-ordered a similar item, the Delivery was prompt but in the process of... See more

Rated 5 out of 5 stars

I bought an iPhone 15 pro from this site and it was really smooth experience the phones was in better condition than I expected. This is my now go to tech site for apple products, I had a really nice... See more

Company details

  1. Online marketplace
  2. Appliance shop
  3. Mobile Phone Shop
  4. Computer & Accessories store
  5. Electrical supply shop
  6. Exercise Equipment Shop

Written by the company

Your trusted online platform for everything refurbished, from smartphones, tablets and laptops, to home appliances, sports equipment and much more. All refurbed products work just like new with a minimum 12-month warranty and free 30-day trial period. So you have nothing to worry about! refurbed products are also up to 40% cheaper compared to new and far more sustainable. We have millions of satisfied customers across 12 markets in Europe. Don’t be a stranger! If you have any questions our award-winning customer service team is here to help you Rethink New.

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

197k reviews

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Rated 5 out of 5 stars

I took a chance and received a gem

I took a chance and received a gem. The Motorola arrived in good time and I have been using it since. Great value. Next time this retiree needs a electronic device I am looking at Refurbed first!

3 May 2026
Unprompted review
Rated 5 out of 5 stars

Iphone15 pro

I bought an iPhone 15 pro from this site and it was really smooth experience the phones was in better condition than I expected. This is my now go to tech site for apple products, I had a really nice experience from purchase to delivery. Very happy customer and I look forward to getting more products in the future!

10 May 2026
Rated 5 out of 5 stars

Amazing Quality, fantastic company

The phone I received was like a BRAND NEW iPhone, I paid approx €320 for iPhone 13 with huge memory, battery lasts all day even on weekends when I use it lots, the condition is like new, zero marks and it is perfect, I love it, delivery was so fast to Ireland, everything is immaculate and I am very happy, thank you to REFURBED 😀

11 May 2026
Rated 1 out of 5 stars

i bought a galaxy watch ultra in good…

i bought a galaxy watch ultra in good condition i got a scratched watch with wristbands stinking of cheap perfume,i do not recomend using them,they did not refurbe anything

1 June 2026
Unprompted review
refurbed logo

Reply from refurbed

Hello Patrik,

We are very sorry if we have upset and disappointed you. However, we would first like to thank you for choosing refurbed and thus, together with us and our refurbed sellers, for setting an example for sustainable consumption. ♻️

Please contact us with your order details so that we can look at your complaint in detail. In case we suspect that the refurbed seller has not met our quality standards, we will take necessary actions to find a satisfactory solution.

Customer satisfaction is very important to us at refurbed. For this reason, we would like to review your request and intervene if necessary. Feel free to contact us in your refurbed account for any further questions.

Kind regards,
your refurbed team

Rated 3 out of 5 stars

Delay and no communication

I ordered the phone, and the glass with the charger for it to Warsaw. The phone came quite soon and looks good, 95% battery, some tiny scratches. But the charger and the phone are God knows where. Today is June 2nd, I've made my order on May 21st, the expected dates for delivery of the glass and the charger were 25-28th of May. I texted the support on May 29th, then on June 2nd. No response. On the website it is told that the expected response time is 1 work day. It's already been 3 work days, and no sign of the charger or the glass, also it is told that those items can't be tracked. You respond very sweetly here that you are so ready to help. Then help. My order number is #18116065

21 May 2026
Unprompted review
Rated 5 out of 5 stars

The warranty is real - excellent customer service

I've been a Refurbed customer for almost four years now. I've bought laptops, desktops and mobile phones. The units weren't perfect. Many of them had flaws - they are used, after all.
But I'm writing this review to say that the customer service always rose up to my expectations.
An iPhone had a dark blotch that was only visible in some lighting conditions - I was offered a partial refund of about 10% (after having been asked if I accept).
A MBP was out of stock by the time it was time to pack it. I was offered alternative purchase options, which I declined and I was quickly refunded in full.
Another iPhone had a FaceID malfunction during the first few months after purchase. I sent it in under warranty, but, to everyone's surprise, the seller went bankrupt in a very public way. Refurbed (as a platform) stepped in and - although I had to wait for quite a long time - sent me an identical replacement unit at their cost. They even extended my warranty by 1 month to make up for the duration of the proceedings. Stellar!

1 June 2026
Unprompted review
Rated 1 out of 5 stars

Never buy phone from refurbed

I bought an iphone 14 and upgrade it to "ny skick" like new for the battery last year, i got it and it seemed perfect at first sight, after nearly a year i got problem with the battery which was weird because its full capacity showed 99% so i looked deep in the information and eventual repair and i found that its a reused battery installed the exact day of my order, it was clearly a fraud because i paid a supplément for the new battery, when i told to refurbed about the problem they sent me an resend ticket but i can't resend the phone because the battery is obviously swollen, and now refurbed wants me to take the phone to a local shop to fix it, take off the battery and send the phone and they can refund me for this for only 25€ it's scandalous and illegal.

Update : i contacted ARN here in sweden and fill for a complaint against refurbed and their seller my phone store, if you're in sweden and in the same situation ( bought a phone like new ny skick battery but they installed a reused battery) i encourage you to fill a complaint to ARN website, it costs 150kr but at least they take the case seriously and it's really bad for their trademark and reputation.

2 June 2026
Unprompted review
refurbed logo

Reply from refurbed

Hello,

We are very sorry if we have upset and disappointed you. However, we would first like to thank you for choosing refurbed and thus, together with us and our refurbed sellers, for setting an example for sustainable consumption. ♻️

Please contact us with your order details so that we can look at your complaint in detail. In case we suspect that the refurbed seller has not met our quality standards, we will take necessary actions to find a satisfactory solution.

Customer satisfaction is very important to us at refurbed. For this reason, we would like to review your request and intervene if necessary. Feel free to contact us in your refurbed account for any further questions.

Kind regards,
your refurbed team

Rated 1 out of 5 stars

Absolute joke of company

Absolute joke of company. All items shipped from France. You cant get refurbed.ie staff engage in issue conversations. Bought 3 items so far. Apple watch series 11 been shipped with dhl that they ended up not getting full adress so took additional week to be delivered. Airpods 4 came, with week battery, only last 20mins before they die. Bare in mind all items are at premium quality. Ordered Samsung Galaxy s25 came with japanese carriers apps. Straight from japan, only ment for japan network. Send it back , and they ended up returning money as they have no phone for eu market. How can i buy now phone from this if idk if i get same again issue or not.

2 June 2026
Unprompted review
refurbed logo

Reply from refurbed

Hello Eddie,

We are very sorry if we have upset and disappointed you. However, we would first like to thank you for choosing refurbed and thus, together with us and our refurbed sellers, for setting an example for sustainable consumption. ♻️

Please contact us with your order details so that we can look at your complaint in detail. In case we suspect that the refurbed seller has not met our quality standards, we will take necessary actions to find a satisfactory solution.

Customer satisfaction is very important to us at refurbed. For this reason, we would like to review your request and intervene if necessary. Feel free to contact us in your refurbed account for any further questions.

Kind regards,
your refurbed team

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