Regency Foods Reviews 229

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I have been buying from Regency Foods Company for many years. I’ve used both services - delivery and collection. I want to say that their customer service and support is excellent. Whether you have a... See more

Company replied

Rated 5 out of 5 stars

Continue to be impressed with the service - ordered on a weekday evening at about 9pm and the order arrived by mid morning on the following day! Good value and very easy to place orders. Has been a li... See more

Company replied

Rated 5 out of 5 stars

Regency Foods are a great example of how to run a business with a personal touch. The website is straightforward and easy to purchase from. The warehouse workers are friendly and show you the way to t... See more

Company replied

Rated 5 out of 5 stars

Real easy to place the order online, and the delivery is always super quick. Only discovered Regency Foods very recently, so have only just placed a handful of orders, but each and every one of them h... See more

Company replied

Company details

  1. Grocery Store

Information provided by various external sources

Premium quality food wholesaler and supplier based in London. Supplying an unparalleled range of dry store goods for next day delivery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

229 reviews

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Rated 5 out of 5 stars

Excellent service!

Excellent service! Food is great quality, website easy to use, prices are good, delivery is speedy and professional, items are well-packaged. Love Regency Foods!

1 May 2020
Unprompted review
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Reply from Regency Foods

Big Thank You :)

Rated 5 out of 5 stars

Very happy

Delivery was very quick (next day). All items came well packaged. Cold items arrived very cold. Very happy with the service and will be using again.

11 April 2020
Unprompted review
Regency Foods logo

Reply from Regency Foods

Thank you Crystal :)

Rated 5 out of 5 stars

Amazing service as always

Amazing service as always! Thank you for such a speedy delivery which arrived within 5 hours!!!!!

8 April 2020
Unprompted review
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Reply from Regency Foods

Thank you Sharon :)

Rated 5 out of 5 stars

Fantastic service

Fantastic service, quick delivery and great customer services. Keeps you updated every step of the process. Very highly recommended, and will definitely be using again!

6 April 2020
Unprompted review
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Reply from Regency Foods

Thank you Tina :)

Rated 5 out of 5 stars

Efficient service at all levels!

Very easy website to browse, speedy delivery and very friendly and careful driver keeping the social distancing guidelines. Thank you Regency Foods!

5 April 2020
Unprompted review
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Reply from Regency Foods

Thank you Kaia :)

Rated 5 out of 5 stars

Great service

Great service, was able to get hold of items you just can’t get at present - FLOUR!
Prompt delivery, regular updates

5 April 2020
Unprompted review
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Reply from Regency Foods

Thank you:)

Rated 4 out of 5 stars

great but it would be useful to have a…

great but it would be useful to have a time frame
I was lucky my neighbour was at home and received the order.

5 April 2020
Unprompted review
Regency Foods logo

Reply from Regency Foods

Hi thank you for feedback, our IT department is working on it. In the mean time if we do ever miss a delivery, we will call to arrange a suitable time at no extra cost.

Rated 5 out of 5 stars

Really fast delivery

Really fast delivery. Good prices for bulk items.

4 April 2020
Unprompted review
Regency Foods logo

Reply from Regency Foods

Thank you :)

Rated 5 out of 5 stars

Definitely recommend

These guys processed the order in less than 12 hours and delivered next day. Amazing job thank you so much!

4 April 2020
Unprompted review
Regency Foods logo

Reply from Regency Foods

Thank you:)

Rated 2 out of 5 stars

Postage charge outrageous

Not quite sure why I was charged over £15.00 for delivery of 2 small food items especially as were both based in London.

3 April 2020
Unprompted review
Regency Foods logo

Reply from Regency Foods

Thank you for your review.

We offer free next day delivery within the London M25, all orders below minimum value will notify you of the delivery charge before checkout.

Please see link below for guidance.

https://regencyfoods.com/shipping-returns/

Your order value was £24.61 to SE11 postcode. Unfortunately we were not able to find any couriers who would deliver 8.5 Miles free of charge.

You are always welcome to collect your shopping from our warehouse, to avoid delivery charge.

Thank you once again for your feed back.

We hope to be of service to you again in the future.

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