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Rent From Locals: Car Rental in Albania & Greece Reviews 798

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 316 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, describing it as professional, quick, and easy, with many expressing their intent to rent again. The staff consistently receives praise for being friendly, helpful, and communicative throughout the entire process, often going above and beyond to assist. The user experience is also frequently noted as smooth and hassle-free, from pick-up to drop-off, making the rental process straightforward and efficient. However, some customers also noted issues with the product itself, specifically the condition of the cars, mentioning problems like scratches, cracks, worn tires, and mechanical breakdowns. These concerns sometimes led to dissatisfaction with the overall quality, with a few people receiving vehicles that were not as described or had significant defects, impacting their travel experience.

What people talk about most

Service

People report positive experiences with service, often highlighting the impeccable and reliable nature of the... See more

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, friendliness,... See more

Product

Reviewers highlight ambiguous aspects of product quality, with some customers receiving cars in excellent... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers praising cars as perfect,... See more

User experience

Clients share positive opinions on user experience, with many describing it as easy, trouble-free, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a car from Amarildo respectively Besi from Auto Zvicra. We highly appreciate that we obtained exactly the same car as we ordered (not that usual at big car rental companies). Deposit from a cre... See more

Rated 5 out of 5 stars

I had an amazing experience with Regonta. The communication with the owner was fast, clear and very friendly. Pick-up and drop-off at Tirana Airport were perfectly on time, no surprises, no hid... See more

Rated 5 out of 5 stars

We had a delightful experience renting a Ford Focus through Rent from Locals. The owner was very receptive and responded quickly, making communication easy. The pick-up was smooth and everything went... See more

Rated 5 out of 5 stars

All good, we get different car than reserved but the car which we should get broken down which happens. No issue with that. Car delivered to location inside city centre which was a great no ju... See more


Company details

  1. Car rental company
  2. Online marketplace

Written by the company

Rent From Locals is an innovative online marketplace for car rentals operating in Albania and Greece. Our platform connects travelers directly with local car owners and independent rental agencies, offering transparent pricing, flexible conditions, and a wide vehicle selection. Albania In Albania, Rent From Locals is one of the leading platforms for local car rentals. Travelers can book cars at Tirana Airport and city, Sarandë, Vlorë, Shkodër, and other destinations across the country. All vehicles include basic insurance, and many offer full coverage through SIGAL Insurance Group, our trusted insurance partner. No credit card is required to book, and the refundable deposit policy is clearly shown for each vehicle. We support private owners and local agencies in reaching more clients, while offering travelers a more affordable, direct, and reliable rental experience. Greece In Greece, Rent From Locals works with carefully selected providers in popular locations such as Corfu, Thessaloniki, Athens, Mykonos, Naxos, and Crete (including Chania and Heraklion). Whether you're landing at an airport or need delivery in a city center or port, the platform helps you compare well-reviewed local rental options with fair pricing and clear terms. From compact cars and scooters to 7-seaters and family vans, the selection is diverse and updated daily. Customers benefit from no hidden fees, airport or hotel delivery, multilingual support, and flexible booking without a credit card. Filters allow travelers to choose cars by destination, insurance coverage, and pickup preferences.


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

798 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

I had swift experience

I had swift experience, the response was quick, no hassle, the car was at the airport in time for both pick up and drop off, and clear communication as well, thank you Danil.
I rented the white wolkswagen Jetta and I did not have any issues with car all through my stay.

9 May 2026
Rated 5 out of 5 stars

It was a great experience overall

It was a great experience overall. They provided us with the exact car we had booked and even came to pick us up from the airport.
All the rules and regulations were explained clearly, which helped us drive smoothly and confidently. Their suggestions on places to visit while traveling to Ksamil were also very helpful.

7 May 2026
Rated 1 out of 5 stars

Very bad experience - unreliable rental owner

The car was ok but was lacking window cleaner. Bough it but was not refunded eventhoug i left the car with more fuel than expected. I gave the deposit in euros and they wanted to give it back in lek which i refused. I met 2 different men so they always said they were not the boss and could not take any decision. I had the impression to deal with albanese mafia! Very bad experience. The rating of that car rental owner was excellent but not for me.

6 May 2026
Rent From Locals: Car Rental in Albania & Greece logo

Reply from Rent From Locals: Car Rental in Albania & Greece

Hello Violaine, thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.
We discussed the case with the car provider. Please note that, as with most car rental companies, unused or excess fuel is normally not refundable. We also understand that you requested a partial refund for returning the car one day earlier, halfway through the reservation. Unfortunately, early returns are generally not refundable either, since the vehicle had already been blocked and reserved for your booking well in advance.
Regarding the deposit currency, the owner informed us that they in the end managed to convert it in eur.
We nevertheless regret that the communication and overall experience left you with a negative impression. While we fully respect your opinion, we do feel that a 1-star review may be somewhat harsh considering that the car itself met expectations and that the provider complied with the agreed rental conditions.
Your comments are important to us and will be shared with the provider to help improve the customer experience in the future.

Rated 2 out of 5 stars

The car was very dirty,

The car was very dirty,
The rear midle seat belt didnt work,
The horn didnt work.

7 May 2026
Rent From Locals: Car Rental in Albania & Greece logo

Reply from Rent From Locals: Car Rental in Albania & Greece

We’re very sorry to hear that your experience was not as expected. You are welcome to leave a review for the provider on RentFromLocals.al, as this can help other customers make a more informed decision.

Rated 5 out of 5 stars

Easy to rent

Easy to rent. Clear communication and quick response. Good price. I would suggest to make an app. And make the instructions a bit clearer that you can only make photos of the car when adding them for the insurance and not making a picture and upload them from your photos.

4 May 2026
Rated 5 out of 5 stars

The best rental company I have ever…

The best rental company I have ever experienced!!! I have rented a car from this company twice and it has always been perfect. This year I had a Mercedes car booked and before arrival I was informed that we would have an even newer car with much better quality and equipment. The rental company employees are very nice. When paying for the car rental, they did not have change to return, but when returning the car, they returned everything, but that is everywhere in Albania. In every cafe they will return you to the last Lek. The car was in perfect condition throughout our vacation and I thank you for this great service, which is offered directly at the airport, 5 minutes from the arrivals hall. I wish the car provider "amarildol1" only the best and keep it up. He is doing very well!!!

6 May 2026

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