The app gets a 1 star it’s unclear your signing up to be charged a subscription for a magazine? But the 5 stars goes to Tim in customer services who helped me resolve my issues quickly & efficientl... See more
Company replied
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See what reviewers are saying
Take care with this service, when you use it to make what appears to be a taxi booking you are also signing up for a £19.99 charge for a 'concierge service'. I originally posted this review on Trustpi... See more
Company replied
As others mentioned, this is a company with dodgy practices. They charged me for a subscription I didn't want - I didn't even get the taxi I was looking for - and then they failed to refund me, desp... See more
Company replied
I got a swift, accurate, polite and helpful response from Tim.
Company replied
3.0
Average
116 reviews
Replied to 64% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Total scam
Total scam, be very weary about this service. I didnt even sign up and they took money from my account. Paid with apple pay and didnt even sign up. Didn’t even get the taxi i was looking for which made it worse. Hav informed bank of this fraudulent business.
The reply from Resadexa below is bot generated. I’ve emailed so many times and not received a real reply from a human. Scam big time. DO NOT USE THIS COMPANY.
29 March 2026
Unprompted review
Reply from Resadexa
Email : contact@resadexa.com
Réclamation : https://resadexa.com/en/abonnement/
Chat : https://app.resadexa.com/chat/secure?source=trustpilot
Hello,
We sincerely apologize for any confusion regarding our concierge service.
With Resadexa, you benefit from a personal assistant available 7 days a week to support you with all your bookings—restaurants, taxis, hotels, trips, shows, and more. Our mission is to simplify your reservations by finding the best available options. It's important to note that, as stated on our website, you made a reservation request through us, not a direct booking. Reservation confirmation is subject to restaurant availability.
When we receive a request, we do our best to get a prompt response from the restaurant. However, we cannot guarantee availability until the restaurant confirms the reservation. We sincerely regret that this didn't work out this time and we take your feedback very seriously to improve our service in the future.Our mission is to simplify your reservations by finding the best available options. It's important to note that, as stated on our website, you made a reservation request through us, not a direct booking. Reservation confirmation is subject to restaurant availability.
When we receive a request, we do our best to get a prompt response from the restaurant. However, we cannot guarantee availability until the restaurant confirms the reservation. We sincerely regret that this didn't work out this time and we take your feedback very seriously to improve our service in the future.
The subscription starts with a 3-day trial at just €0.01, followed by a monthly plan that can be canceled at any time. We also offer a “satisfaction or your money back” guarantee for your peace of mind.
All subscription details are clearly and transparently displayed on our website, including a checkbox to confirm your consent. In addition, we send SMS and email notifications upon registration to remind you of the terms and introduce our services.
Please do not hesitate to contact our customer support team if you have any questions or wish to request a refund. We are committed to responding promptly, and a member of our team will follow up with you if necessary.
Kind regards,
Steve from Resadexa
Email : contact@resadexa.com
Réclamation : https://resadexa.com/en/abonnement/
Chat : https://app.resadexa.com/chat/secure?source=trustpilot
My review is for a positive refund…
My review is for a positive refund after an unsuccessful reservations. It was fast and without problem.
21 March 2026
Unprompted review
Reply from Resadexa
contact@resadexa.com
Hello,
Thank you very much for your kind and positive feedback. We’re thrilled to know that our service met your expectations. Your satisfaction means a great deal to us, and we’re delighted to have contributed to your experience.
We look forward to assisting you again with your future bookings.
Warm regards,
Phill
Resadexa
contact@resadexa.com
This is a total SCAM company
This is a total SCAM company. DO NOT USE THEM. Had to pay €0.01 to activate my account as I was trying to sort a taxi. It then tells you it’s a 3 day free trial. When I realised I cancelled the subscription immediately and the news letter they also try to charge you for. Received email confirmation it was cancelled. Then £17.35 goes out of my account from Resadexa but no surprise they claim they do not recognise the transaction and you can’t get passed the chat bot. The transaction says Resadexa Ipswich GBR obviously linked to the same company.
Absolute robbers!
12 March 2026
Unprompted review
Reply from Resadexa
Email : contact@resadexa.com
Réclamation : https://resadexa.com/en/abonnement/
Chat : https://app.resadexa.com/chat/secure?source=trustpilot
Hello,
We sincerely apologize for any possible confusion regarding our concierge service.
With Resadexa, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.
Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.
The subscription begins with a 3-day trial offer for only €0.01, followed by a monthly subscription that you can cancel at any time. We also offer a “satisfaction or your money back” guarantee for complete peace of mind.
All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.
Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.
Kind regards,
Steve from Resadexa
Email : contact@resadexa.com
Réclamation : https://resadexa.com/en/abonnement/
Chat : https://app.resadexa.com/chat/secure?source=trustpilot
Definitely a scam
Definitely a scam. Tried to get a cab in Italy. They said they had a car, took my details, then said, they didn’t have a car. Was suspicious after they took 1p. My bank has just informed me that they tried to take over £17. What thieves!
15 March 2026
Unprompted review
Reply from Resadexa
Hello,
We sincerely apologize for any possible confusion regarding our concierge service.
With Resadexa, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.
Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.
The subscription begins with a 3-day trial offer for only €0.01, followed by a monthly subscription that you can cancel at any time. We also offer a “satisfaction or your money back” guarantee for complete peace of mind.
All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.
Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.
Kind regards,
Steve from Resadexa
Email: contact@resadexa.com
Reply from Resadexa
Hello,
Thank you so much for your kind review! We’re delighted to hear that you were completely satisfied with our service. Your satisfaction is very important to us, and we’re happy to have met your expectations.
We hope to see you again very soon for more reservations!
Kind regards,
Steve from Resadexa
Email: contact@resadexa.com
I ordered a taxi in the canaries and…
I ordered a taxi in the canaries and they charged me 1p that taxi never turned up
Home now and they have tried to take £43
My bank blocked it thankfully but it seems I’ve subscribed
When I contacted these rats they say they don’t recognise my email address and can’t unsubscribe me
Can anyone help
Clearly a scam
26 February 2026
Unprompted review
Reply from Resadexa
Hello,
We are truly sorry to hear that we were unable to fulfill your restaurant reservation request. We fully understand your disappointment and share your frustration.
Resadexa works with partner concierge services that provide personal assistants available 7 days a week to assist our customers with all their reservations: restaurants, taxis, hotels, travel, shows, and much more. These services are designed to save you time and offer advice to simplify your daily life.
Our service begins with a 3-day trial period for €0.01, followed by a monthly subscription that can be canceled at any time, with a money-back guarantee on your last transaction! The subscription details are clearly listed on our website, with a checkbox to confirm your consent.
Additionally, to avoid any confusion, our partner concierge services send text messages and emails upon sign-up to remind you of our terms and introduce you to the service.
If you would like to request a refund or have any questions, please don’t hesitate to contact our customer service team, who will be happy to assist you.
We hope to have the opportunity to clarify this situation and remain at your disposal for any inquiries.
Kind regards,
Steve from Resadexa
Email: contact@resadexa.com
It's a scam
It's a scam! You unsubscribe and still get charged. Then you speak to support, they inform you that they have unsubscribed you and still try to keep the money unless you tell them specifically that you want a refund.
27 February 2026
Unprompted review
Reply from Resadexa
Hello,
We sincerely apologize for any possible confusion regarding our concierge service.
With Resadexa, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.
Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.
The subscription begins with a 3-day trial offer for only €0.01, followed by a monthly subscription that you can cancel at any time. We also offer a “satisfaction or your money back” guarantee for complete peace of mind.
However, don’t worry—our subscription comes with a money-back guarantee.
Please contact our customer service team so we can locate your account and process your refund.
Our customer service team will be happy to respond to your inquiries as soon as possible and will call you back if they are unavailable.
Kind regards,
Steve from Resadexa
Charge 10c then do nothing.
Charge 10c then do nothing.
Don't forget to unsubscribe.
Scam company.
20 January 2026
Unprompted review
Thieves!!!
19 December 2025
Unprompted review
taxi that didnt arrive
They just got me on a taxi that didnt arrive.
So annoyed at myself for getting caught out.
Now I need tp call bank to get card cancelled.
30 December 2025
Unprompted review
Fraudulent Company
Company asked for 0.10Euro to book a taxi.
They did not have a taxi and still took payment.
4 days later they tried to take 49 Euro from my account. My bank says they have signed me up to a subscription. This was never agreed or approved by me.
This company is completely fraudulent.
Avoid avoid avoid.
29 December 2025
Unprompted review
They are huge scammers
They are huge scammers, I didn't even use any of their services, and now at Christmas I realized that they were just stealing money from my card. Never use them! They are all scammers! I can only hope that I can get back the money they stole...
26 December 2025
Unprompted review
They sell you a subscription that you…
They sell you a subscription that you pay a lot for, but they do nothing in return #scam
25 December 2025
Unprompted review
Scam
Scam. Thankfully my bank stopped it and asked if I knew about the payment. Small print somewhere about a 3 day trial after I authorised £0.01 payment while trying to book an online taxi abroad. One tiny saving grace is I replied to the chat feature in the text messages I received and was able to cancel the dodgy subscription…although I will be watching my accounts very carefully from now on.
17 December 2025
Unprompted review
I can confirm that this is a scam…
I can confirm that this is a scam website. Like others I apparently paid €0.01 when I made a restaurant booking then was charged €49 for a "subscription" which I never agreed to. I have asked for a full refund of the 3 payments taken from my bank account out. I shall take it further unless I receive this refund, rather than the one payment they have offered.
16 December 2025
Unprompted review
This is a SCAM website
This is a SCAM website. The website openly charges 49.99€ per month after a one-time booking of a table at a restaurant. The company openly asked to pay 0.01€ for the booking and then proceeded to subscribe the user, without consent or warning, to the privileged subscription of 49.99€ per month (not even the standard one). This website have taken 200€ out of my bank behind my back.
2 September 2025
Unprompted review
SCAM
While touring in Italy and simply trying to make a reservation at a restaurant - a single restaurant for a single meal - I thought I was giving my credit card number to hold a reservation but apparently was deemed to have signed up for this service. SCAM. They are refunding one of two month's charges as within some supposed window of guaranteed service, but won't refund the first month. SCAM. I see the responses - that the service's terms are displayed "transparently on the website" and "confirmed in emails and texts," but I assure you I was never on the website - didn't know anything about the "service" or that there was any need to visit a website - and I have no record of receiving a confirming anything via text or email.
1 October 2025
Unprompted review
Reply from Resadexa
Hello,
We sincerely apologize for any possible confusion regarding our concierge service.
With Resadexa, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.
Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.
The subscription begins with a 3-day trial offer for only €0.01, followed by a monthly subscription that you can cancel at any time. We also offer a “satisfaction or your money back” guarantee for complete peace of mind.
All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.
Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.
Kind regards,
Steve from Resadexa
Email: contact@resadexa.com
Phone: 01 89 71 97 11
Be very careful
Be very careful! Made a restaurant booking with Zizi ( or so I thought) but somehow ended up on this site for the booking. Got text from them confirming booking booking and all looked okay until 3 days later £49.99 was charged to credit card. It seems that unknowingly I was signed up for a subscription service. Luckily credit card company smelt a rat and didn’t honour the payment. Downside is they have now blocked my card and need to wait for a new card to be sent. Avoid this company at all costs.
7 November 2025
Unprompted review
Reply from Resadexa
Hello Andy,
We sincerely apologize for any possible confusion regarding our concierge service.
With Resadexa, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.
Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.
The subscription begins with a 3-day trial offer for only €0.01, followed by a monthly subscription that you can cancel at any time. We also offer a “satisfaction or your money back” guarantee for complete peace of mind.
All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.
Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.
Kind regards,
Steve from Resadexa
Email: contact@resadexa.com
Phone: 01 89 71 97 11
Resadex scam
I booked a meal at Zizzi’s for this weekend and was directed to this site to make the final booking confirmation.
I’ve just been charged £44.17 that I was not aware of and are furious. I did not get asked to subscribe to this and will be asking my bank to get this money back.
You are scamming innocent people out of money.
I will also be raising this with the restaurant too.
6 November 2025
Unprompted review
Reply from Resadexa
Hello Carl,
We sincerely apologize for any possible confusion regarding our concierge service.
With Resadexa, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.
Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.
The subscription begins with a 3-day trial offer for only €0.01, followed by a monthly subscription that you can cancel at any time. We also offer a “satisfaction or your money back” guarantee for complete peace of mind.
All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.
Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.
Kind regards,
Steve from Resadexa
Email: contact@resadexa.com
Phone: 01 89 71 97 11
Disgusting directed to this French…
Disgusting directed to this French company. To book a works hotel for 1night. in England and got charged £49 difficult to contact being in France. And stuck in a monthly subscription what going on. Scam company. Contacting bank now
1 November 2025
Unprompted review
Reply from Resadexa
Hello Sue,
We sincerely apologize for any possible confusion regarding our concierge service.
With Resadexa, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.
Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.
The subscription begins with a 3-day trial offer for only €0.01, followed by a monthly subscription that you can cancel at any time. We also offer a “satisfaction or your money back” guarantee for complete peace of mind.
All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.
Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.
Kind regards,
Steve from Resadexa
Email: contact@resadexa.com
Phone: 01 89 71 97 11
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