The Ringley Group Reviews 732

So, I moved into the Mailbox on the 11th of July and have loved it ever since. Joanne, who looked after me from initial contact, viewing and progressing through Referencing and handover, was simply brilliant. There was not a question too hard to answer nor a request that was too big to handle. If you're after a first class service in moving into the Mailbox, Joanne is who you need to speak to!

I wanted to recognise Jonnie at TDFS - he was incredible in arranging access to the cinema for a celebration. He was really accommodating and made the whole experience stress free. Thank you Jonnie!

Kurtis Thomson was a lovely staff member who was super helpful and keen to assist, when visiting my flat. Give that man a bonus?

great flat and very helpful management team.

Been with Ringley now for over 8 months. They look after you and are there when you need them if you have any issues.
Big shout out to Ethan who is brilliant and goes beyond what is required always making sure I'm happy and there are no issues.

Our experience with Ringley has been pretty disastrous. Our Relationship Manager has changed three times in a year and we haven't even had the opportunity to meet the latest one. Messages are often not replied to. Our building is rarely cleaned. On top of that, they have continually failed to refund costs that are due to us while threatening us with legal action despite clear evidence that the issue is at their end, not ours.

Our former Relationship Manager did provide some pleasant assistance when the flat above began leaking into ours, and the current incumbent helpfully arranged the delivery of recycling bags, but the rest of the experience has been negative.

I would like to recognise Doug for his excellent work today. He came to my flat at very short notice and fixed the kitchen leak and improved the tap water pressure. A big thank you to Doug.

Moved in Tuesday to the mailbox and the help we received from all the staff was amazing. Especially Joanne. Thanks again.

John Graham and Gary Burton came to my flat today regarding a blocked sink. We tried to figure out if it was the waste stack (outside of the flat) or inside. Eventually, they deduced it was inside, which is my responsibility of course. However, they both were keen to try a few options and after several different attempts, they cleared the block in the sink. Very prompt, friendly and quick to respond. Thanks to both for their help!

I have been using Ringley's services for two years and so far I am very satisfied, Ethan is my contact person and he has always helped me, responding quickly and clearly to my requests, this has made my stay worry-free with the certainty of having support if needed.

Ethan was super helpful and friendly, made the move in super stress free, absolutely amazing at his job! Through out the process he was very understanding and helpful! All questions was answered and any help he’s straight on it! Thank you Ethan and Ringley

I would like to express my deep gratitude here to Nusha, who truly helped us with everything that needed to be done for someone new to the house. She was always ready and willing to assist us with all the questions we had. We wish you all the best and every form of goodness.

Joanne at the Mailbox in Stockport was super helpful whilst trying to find a suitable apartment.

Aashootosh Dattani was great at answering any questions I had and helped me understand my outstanding bills and breakdowns. Thank you!

A big thank you to Douglas at Prospect Place for fixing an issue in my apartment-many thanks he did a very good job

This morning I got locked in my flat as the door handle came out, the door closed and got stuck. I called the GMV concierge, Georgia and Gary came to help me right away. They were lovely and they tried to comfort me while they were doing the work. They managed to open the door and fix the issue in a short time. Thank you both so so much!

Spoke to Aashootosh today with a query regarding my service charge account. He gave me the information I needed and helped me to access my account. He was very professional, helpful and friendly.

John E Graham has the courtesy, professional experience and drive to appropriately support leaseholders across the estate management spectrum, delivering excellent and timely service

I should like to record receiving very highly professional and empathetic support from Relationship Manager Susi Jay when I contacted the Ringley Group needing legal advice.

I received fast and excellent service when reporting the issue of overgrown hedges and trees behind our flat. Aashootosh Dattani handled the matter very efficiently, promptly contacting the gardeners and resolving the issue within a couple of days of my initial contact with Ringley.